Leadership skills’ seminars in the human relations’ domain cover the following:
- Dealing with arguments/conflict
- Fostering a climate of trust
- Reducing defensiveness in others
- Opening the communication process
- Constructive use of feelings
- Techniques for giving and receiving feedback
- Assessing communication styles
- Interpreting non-verbal behavior
- nine (9) techniques for motivating and influencing others
- Empowering and motivating others
- Assessing credibility as a leader
Leadership skills’ seminars in the conflict management domain cover the following:
- Causes of conflict (intrapersonal and interpersonal)
- Responses to conflict
- Analyzing your conflict management style
- Stages of conflict management
- Coping with conflicts in groups
- Resolving arguments and/or disagreements
- Techniques for mediating and/or avoiding conflicts
- Effective confrontation skills
- Techniques for relieving stress produced by conflict
Leadership skills’ seminars in the group management domain cover the following:
- Analyzing the stages of group development and how to move a group from one stage to another
- Analyzing what is happening as groups make decisions
- Measuring levels of openness and trust
- Techniques for improving levels of openness and trust
- Selecting the appropriate decision-making process
- Determining the appropriate leadership style for a group
- Analyzing the roles being played in a group
- Dealing with the disruptive group member
- Determining your needs in a group
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