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Help for Faculty & Students
Login Problems
Username and password problems
Your "WebCT ID" = your myUWG e-mail username (ex: jsmith12). Click here to search for your myUWG assigned e-mail username/ WebCT ID and Password- Put in either your SS# or your student 917#, in order to do the search.
At the start of every term, your initial default "Password" is the last two digits of your birth year followed by the last four digits of your social security number. However, if you change your myUWG password, or Banner Password PIN, your WebCT password will not change. If you need help, contact distance@westga.edu or 678-839-6248
If you feel that your password is not working, you must contact WebCT support to have your password reset. Be certain to include your Vista log on username in any e-mail you send. If you choose to call
(678-839-6248), have your log on username available for whoever answers the phone.
To avoid future password problems
Once you have logged on to WebCT Vista, you will find the "Change Password" link in the upper right hand side of your MyWebCT page. Be sure to fill in the secret question. This will help if you ever forget your password.
Log-on Loop
If you are trying to log on from home and you keep getting sent back to the list of universities do the following
All Tel Users
Open Internet Explorer
Go to Tools ->Internet Options -> Connections.
Click the LAN Settings button at the bottom and uncheck Automatic.
Netscape 6 Users:
1. Go to "Tools".
2. Choose "Privacy & Security".
3. Choose "Unblock Cookies from this site". AOL USERS: 1. Go to Settings (on the top menu buttons).
2. Go to Preferences.
3. Go to Internet Properties (WWW).
4. When the dialog box appears, choose Security.
5. Then, follow directions below for Internet Explorer 6 users, steps 3 on.
Internet Explorer 6 Users:
1. Click on "Tools".
2. Click on "Internet Options".
3. Click the "Privacy" tab.
4. Push the "Advanced" button.
5. Check "Override Automatic Cookie Handling".
6. Check "Always allow session cookies".
7. Click "OK".
8. Close and re-open your browser for the changes to take affect
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