ADR Home at The University of West Georgia

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Q:  Who are you?
A:  ADR is a program for the collaborative resolution of disputes at UWG. ADR is part of a broader system at UWG for resolving workplace and academic challenges.

Q:  What do you do?
ADR offers mediation services to University employees and students. Mediation is a form of dispute resolution in which a trained mediator helps the parties in conflict to negotiate a mutually satisfying resolution.

Q:  Who can use the ADR process?
  Any faculty member, staff member or student may request a mediation to resolve disputes with other faculty, staff or students. The ADR process is voluntary and collaborative. Both parties must agree to participate in the mediation process.

Q:  What kinds of concerns can be brought to ADR?
Mediation is appropriate to resolve many, but not all workplace related issues. It is also appropriate for some issues related to students. Instead of giving a short but incomplete list, we recommend that concerned parties contact the Ombuds Office to discuss their issues.

Q:  I have an issue, what do I do right now?
A:  Contact the Ombuds Office.

Q:  Is the process confidential?
The process is confidential to the extent of the law. Various laws require the reporting of a strictly limited range of issues (such as a direct threat to a person's life) to the appropriate law enforcement authorities.

Q:  Who are the mediators?
The mediators are members of the campus community who have received training and certification in mediation. Mediators have been trained to act as neutral third parties. The mediators help the parties reach a mutually agreed resolution. They do not sit in judgment or impose a resolution on the parties.

Q:  Is mediation binding?
No. Mediation reflects a mutually agreed resolution to which both parties commit.

Q:  If I opt for mediation, does that stop me from pursuing further action?
  No. Mediation allows you to resolve issues collaboratively, but it does not succeed in all cases. Choosing to try mediation does not prevent you from taking further action at a future time.

Q:  Who enforces the outcome of the process? (AKA, what if the other party ignores the results?)
A:  The outcome of mediation is an agreement by both parties to do the agreed upon things. If one party, or both parties fail to live up to the agreement, the employee or student retains the option of taking action through the other avenues for dispute resolution at UWG.

Q:  Mediation is not enforceable, so why choose it?
It is a win-win process. Both parties work together to find a solution. It allows both parties to see the others' point of view on the issue and to work towards a solution that takes the perspective of both parties into account.


Q:  How do I know if my issue is appropriate for mediation?
  Contact the Ombuds Office.

Q:  Is ADR an "Office of Notice?"
A:  No.

Q:  What if I can't find the answer to my question here?
  Contact the Ombuds Office.