Bursar Home at The University of West Georgia

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Staff

Sarah Smitherman - Departmental Assistant - This position assists students with general information or questions and opens all in-coming mail, logs in check payments and then directs mail to the appropriate staff member. This position will also direct students to the correct staff member in Bursar's Office if they need further assistance and assists all the other staff members as needed. This position serves as back-up for handling/processing scholarships, ACHs, and processing Title IV funds for students who have withdrawn. This position assists with fee payment activity during our peak periods. 

Vacant - Accounting Assistant -This position handles all current semester student account issues, 3rd party billing for our students including bookstore charges associated with the 3rd party contracts and all other billing,  and collections/refunds for the current semester. This position also runs the weekly process to create fee and financial aid refunds for students, serves as back-up in handling prior term student accounts receivables and issues, and also serves as back-up for processing HigherOne refund reversals, etc. This position is the primary person for all fee payment activity.

Malissa Lowe - Accounting Assistant - Malissa maintains our Perkins loan portfolio. She is responsible for all aspects of the Perkins loan program which includes advances, billing, collections, processing deferments and cancellations, bankruptcies, credit bureau reporting, 1098e tax forms and outside collection agency referral. Malissa serves as back-up for processing Short Term Loans for students and assists with fee payment activity and Short Term Loan processing during our peak periods. She maintains the NFLP loan portfolio including; billing, collections, processing deferments and cancellations bankruptcies, and promissory notes. Malissa also prepares journals for private loan money, and state money.

Tina Puckett - Accounting Assistant - Tina is responsible for all aspects of prior term student account issues including billing, collections, refunding, and referral to outside collection agencies. She is also responsible for all aspects of our Short Term Loan program including approving applications, advances, billing, collections, credit bureau reporting, and referral to outside collection agencies. Tina serves as back-up for current term student account issues.  Tina assists with fee pay payment activity during our peak periods.

Kim Ingram - Accounting Assistant - Kim is one of our University Cashiers and is responsible for receipting funds from across campus, including departmental deposits and tuition and fee payments.  Kim also processes all check returned for non-sufficient funds, as well as, WebCheck payments that cannot be processed due to non-sufficient bank and routing information.  Kim handles UWG Petty Cash reimbursements.

Karen Gibbs - Accounting Assistant - Karen is one of our University Cashiers. She too is responsible for receipting funds from across campus, including departmental deposits and tuition and fee payments.  Karen handles UWG Petty Cash reimbursements.

Vacant - Accounting Assistant - Coordinate activities of bad debt account assignments to external collection agencies. Perform accounting functions in the area of credit and collections. Process due diligence billing for all AR accounts and write-offs. Timely identification and billing of all students with debt balances. Monitor weekly and monthly delinquent accounts. The position is responsible for day-to-day operations of collection activity including Title IV recoveries. Develop and implement in-house collection policies and procedures. Provide exceptional customer service to include verbal and written correspondence. Responsible for updating student credit reporting through Equifax. Prepare monthly review of accounts to determine which accounts are ready for bad debt write off in accordance with University policy.

Kayla Morris - Accounting Assistant - Coordinate activities of bad debt account assignments to external collection agencies. Perform accounting functions in the area of credit and collections. Process due diligence billing for all AR accounts and write-offs. Timely identification and billing of all students with debt balances. Monitor weekly and monthly delinquent accounts. The position is responsible for day-to-day operations of collection activity including Title IV recoveries. Develop and implement in-house collection policies and procedures. Provide exceptional customer service to include verbal and written correspondence. Responsible for updating student credit reporting through Equifax. Prepare monthly review of accounts to determine which accounts are ready for bad debt write off in accordance with University policy.

Amy Emory - Accountant I- Amy is responsible for processing Title IV, State, and Institutional funds for students who have withdrawn. She also processes all ACHs,  Direct Loan Promissory notes, maintains the Athletic Scholarship programs, Private and Public Scholarship programs, all private loan programs, and State programs.  Amy is also responsible for processing all HigherOne reversals and deals with student issues as they relate to HigherOne. She also assists with fee payment activity during our peak periods.

Denise Pate - Assistant Bursar – Denise is responsible for supervising the Bursar's Office and also provides students with services that include: all aspects of the student accounts, financial aid refunding, Perkins, short term loans, and any collection efforts. Denise is also responsible for preparing operational reports and overseeing the day to day activities of the Bursar's office. During peak times, Denise will assist with fee payment activity and assist in any issues regarding student fee payment. The position also has departmental authority in cases of the Bursar's absence.

Patresa Murphy - Bursar - Patresa supervises all areas of the Bursar's Office. She is also responsible for fee structure set-up in Banner so that students' tuition and fees are assessed correctly each semester. She is in charge of all Banner testing for upgrades as it relates to fee structure. Patresa sets the calendar each semester as it relates to fee payment, refunding and billing. She is responsible for determining and distributing the pro-rata refund schedule each semester and completing the annual FISAP report for SEOG and FWSP. She processes and maintains Title IV allocations, processes draw downs from USDE and determines awarding amounts and sets up the budget. She is responsible for testing and processing the 1098t tax forms each year.

Bursar's Office Student Workers