Staff
Tina Puckett - Departmental Assistant-Associate - Tina serves as receptionist for Bursar's Office. She assists students with general information or questions. She opens all in-coming mail, logs in check payments and then directs mail to the appropriate staff member. Tina directs students to the correct staff member in Bursar's Office if they need further assistance. She assists all the other staff members as needed. Tina serves as back-up for handling/processing scholarships, ACHs, and processing Title IV funds for students who have withdrawn. She assists with fee payment activity during our peak periods.
Douglas Jenkins - Accounting Assistant - Doug handles all current semester student account issues. He handles 3rd party billing for our students including bookstore charges associated with the 3rd party contracts. He handles all other billing, collections and refunds for the current semester. Doug runs the process weekly to create fee and financial aid refunds for students. Doug serves as back-up in handling prior term student accounts receivables and issues, also serves as back-up for processing HigherOne refund reversals, etc. He is the primary person for all fee payment activity.
Malissa Lowe - Accounting Assistant - Malissa maintains our Perkins loan portfolio. She is responsible for all aspects of the Perkins loan program which includes advances, billing, collections, processing deferments and cancellations, bankruptcies, credit bureau reporting, 1098e tax forms and outside collection agency referral. Malissa serves as back-up for processing Short Term Loans for students and assists with fee payment activity and Short Term Loan processing during our peak periods.
Jessica Lane - Accounting Assistant - Jessica is responsible for all aspects of prior term student account issues including billing, collections, refunding, and referral to outside collection agencies. She is also responsible for all aspects of our Short Term Loan program including approving applications, advances, billing, collections, credit bureau reporting, and referral to outside collection agencies. Jessica serves as back-up for current term student account issues. Jessica assists with fee pay payment activity during our peak periods.
Kim Ingram - Accounting Assistant - Kim is one of our University Cashiers and is responsible for receipting funds from across campus, including departmental deposits and tuition and fee payments. Kim also processes all check returned for non-sufficient funds, as well as, WebCheck payments that cannot be processed due to non-sufficient bank and routing information. Kim handles UWG Petty Cash reimbursements.
Karen Gibbs - Accounting Assistant - Karen is one of our University Cashiers as well and she too is responsible for receipting funds from across campus, including departmental deposits and tuition and fee payments. Karen handles UWG Petty Cash reimbursements.
Tracy Partin - Departmental Associate - Tracy is responsible for reconciling all Federal, State, and Institutional aid funds monthly and yearly. She is also responsible for reconciling our receivable accounts including an aging analysis and preparing reports at year end for audit purposes. She is responsible for processing the daily banner feed interface to PeopleSoft financials. She is the point of contact for Bursar's Office concerning audit issues. Tracy also serves as back-up for the Perkins Loan program. She is responsible for completion of the annual FISAP report for the Perkins portion. Tracy supervises an accounting assistant position and also assists with fee payment activity and problem resolution during our peak periods.
Amy Emory - Accountant I- Position is responsible for processing Title IV, State, and Institutional funds for students who have withdrawn, processing all ACHs, processing Direct Loan Promissory notes, processing and maintaining the Athletic Scholarship programs, Private and Public Scholarship programs, all private loan programs, and State programs. Position is responsible for processing all HigherOne reversals and deals with student issues as they relate to HigherOne. Position assists with fee payment activity during our peak periods.
Coming Soon – Assistant Bursar – Position will supervise all areas of the Bursar's Office in the absence of the Bursar. Position will be responsible for assisting in Bursar’s office in all areas of the Bursar handles.
Patresa Murphy - Bursar - Patresa supervises all areas of the Bursar's Office. She is also responsible for fee structure set-up in Banner so that students' tuition and fees are assessed correctly each semester. She is in charge of all Banner testing for upgrades as it relates to fee structure. Patresa sets the calendar each semester as it relates to fee payment, refunding and billing. Position is responsible for determining and distributing the pro-rata refund schedule each semester. Position is in charge of completing the annual FISAP report for SEOG and FWSP. Position processes and maintains Title IV allocations, processes draw downs from USDE and determines awarding amounts and sets up the budget. She is responsible for testing and processing the 1098t tax forms each year.