Customer Input
Customer feedback has served as an integral component for CP&F developmental training, strategic planning, and customer service requirements. All three CP&F areas completed customer assessments in the fall of 2007. Following, are the results of the FY07 surveys:
Campus Planning & Development
In addition, Facilities and Grounds implemented a survey through their computer maintenance management system (Facility Focus) on all completed work orders beginning July 2006. A total of 403 responses provided the following results for FY07:
|
Work Order Question |
Jul |
Aug |
Sept |
Oct |
Nov |
Dec |
Jan |
Feb |
Mar |
Apr |
May |
June |
Avg. |
|
Was the work order completed on time? |
9.82 |
9.75 |
9.69 |
9.21 |
8.72 |
9.59 |
9.62 |
9.65 |
9.61 |
9.14 |
9.74 |
9.29 |
9.49 |
|
Was the response time adequate? |
8.0 |
9.25 |
9.27 |
9.08 |
8.52 |
9.41 |
9.67 |
9.73 |
9.67 |
9.57 |
9.74 |
9.51 |
9.29 |
|
Were our employees courteous and considerate? |
10.0 |
9.5 |
9.72 |
9.54 |
9.41 |
9.67 |
9.52 |
9.87 |
9.52 |
9.24 |
9.76 |
9.86 |
9.63 |
|
Did WIC handle your request efficiently? |
9.82 |
10.0 |
9.51 |
9.46 |
9.14 |
9.59 |
9.71 |
9.81 |
9.55 |
9.38 |
9.76 |
9.53 |
9.61 |
|
Number of responses |
17 |
4 |
50 |
66 |
29 |
26 |
21 |
46 |
33 |
28 |
34 |
49 |
403
|
Note: Ratings are based on a 10-point scale with 10 being the highest ranking.
