Customer Input
Since 2006, customer feedback has served as an integral component for CP&F developmental training, strategic planning, and customer service requirements. All three CP&F areas completed customer assessments in the fall of 2009. Following, are the results of the FY09 surveys:
In addition, Facilities and Grounds implemented a survey through their computer maintenance management system (Facility Focus) on all completed work orders beginning July 2006. A total of 403 responses provided the following results for FY09:
| Work Order Question | Jul | Aug | Sept | Oct | Nov | Dec | Jan | Feb | Mar | Apr | May | June | Avg. |
| Was the work order completed on time? | 9.78 | 9.16 | 9.34 | 9.20 | 9.05 | 9.70 | 9.41 | 9.49 | 9.52 | 9.55 | 9.69 | 9.53 | 9.45 |
| Was the response time adequate? | 9.77 | 9..01 | 9.20 | 9.44 | 9.12 | 9.56 | 9.24 | 9..21 | 9.47 | 9.58 | 9.47 | 9.58 | 9.35 |
| Were our employees courteous and considerate? | 9.94 | 9.46 | 9.59 | 9.57 | 9.37 | 9.70 | 9.46 | 9.57 | 9.79 | 9.69 | 9.78 | 9.64 | 9.63 |
| Did WIC handle your request efficiently? | 9.91 | 9.33 | 9.56 | 9.48 | 9.37 | 9.81 | 9.44 | 9.53 | 9.55 | 9.76 | 9.92 | 9.91 | 9.63 |
| Number of responses | 88 | 69 | 74 | 79 | 41 | 27 | 54 | 68 | 56 | 51 | 36 | 45 | 678 |
Note: Ratings are based on a 10-point scale with 10 being the highest ranking.
