Customer Input
Since 2006, customer feedback has served as an integral component for CP&F developmental training, strategic planning, and customer service requirements. All three CP&F areas completed customer assessments in the fall of 2009. Following, are the results of the FY10 surveys:
In addition, Facilities and Grounds implemented a survey through their computer maintenance management system (Facility Focus) on all completed work orders beginning July 2006. A total of 700 responses provided the following results for FY10:
|
Month |
W/O Completion |
Response Time |
Courteous Considerate |
Efficiently |
Survey Response |
W/O Closed |
Survey Reply % |
|
Jul |
9.88 |
9.88 |
9.08 |
9.94 |
49 |
1,775 |
2.76% |
|
Aug |
9.69 |
9.39 |
9.69 |
9.49 |
77 |
2,984 |
2.58% |
|
Sept |
9.14 |
9.13 |
9.32 |
9.38 |
76 |
1,963 |
3.87% |
|
Oct |
9.67 |
9.38 |
9.83 |
9.67 |
60 |
1,824 |
3.29% |
|
Nov |
9.76 |
9.24 |
9.84 |
9.89 |
37 |
1,635 |
2.26% |
|
Dec |
9.42 |
9.04 |
9.85 |
9.46 |
26 |
1,097 |
2.37% |
|
Jan |
8.79 |
7.42 |
8.95 |
9.11 |
19 |
1,854 |
1.02% |
|
Feb* |
|
|
|
|
|
|
|
|
Mar |
9.74 |
9.33 |
9.88 |
9.52 |
86 |
1,626 |
5.29% |
|
Apr |
9.20 |
9.19 |
9.69 |
9.68 |
96 |
1,903 |
5.04% |
|
May |
9.49 |
9.28 |
9.62 |
9.58 |
74 |
2,025 |
3.65% |
|
Jun |
9.48 |
9.06 |
9.66 |
9.57 |
100 |
1,412 |
7.08% |
|
Avg |
9.48 |
9.12 |
9.58 |
9.57 |
700 |
20,098 |
3.48% |
* No surveys were implemented in February due to the upgrade of our computer maintenance management system (AiM)
Note: Ratings are based on a 10-point scale with 10 being the highest ranking.