Financial Aid Home at The University of West Georgia

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Consumer Information

 

STUDENT CONSUMER INFORMATION

Student consumer information is provided by the Department of Financial Aid and is the responsibility of the Team Leader of Customer Services to oversee.  This position reports to the Assistant Director and Director.  Publications are reviewed and updated on an ongoing basis.  Information may be provided to the media for publication. 

Procedures and Forms Required to Apply for Financial Aid
All students wishing to receive federal or state funds must complete the Free Application for Federal Student Aid.  Students may be asked to submit documentation such as tax returns, birth certificates, and Social Security cards and other items needed to verify financial or dependency status.  Students who do not wish to submit requested documentation will not receive a financial aid award.

Students are notified at the beginning of each year by email that it is time to reapply for financial aid.

Methods of Disseminating Consumer Information
The Office of Financial Aid disseminates information through various channels.  There is a financial aid web page that contains the Student Guide to Financial Aid at UWG as well as various links and online forms.  Each student who requests a packet receives the Guide.  Financial Aid information is also included in various UWG publications (the Catalogs, Bulletin, the Scoop, etc.).  The Department of Financial Aid also has various information pieces that are emailed to the student’s UWG email account.  Per the handbook and with confirmation from Laura Hall with the Department of Education, the requirement for “one-on-one distribution” is met by using the university email system.  The Department will use this as the primary means for contacting a student.  New students are sent paper letters until they have registered for courses.  The Department also utilizes the University of West Georgia’s portal page.  Targeted and general announcements are posted on the portal page in addition to sending a student an email.

Student Eligibility Requirements
The Student Eligibility Requirements are listed in the Guide to Financial Aid at UWG. 
They are as follows:

Student consumer information is provided by the Department of Financial Aid and is the responsibility of the Team Leader of Customer Services to oversee.  This position reports to the Assistant Director and Director.  Publications are reviewed and updated on an ongoing basis.  Information may be provided to the media for publication.  All students wishing to receive federal or state funds must complete the Free Application for Federal Student Aid.  Students who wish to receive HOPE only and are not interested in federal aid may complete the Georgia Student Finance Application (GSFAPPS) online at GACollege411.org.  Students may be asked to submit documentation such as tax returns, birth certificates, and Social Security cards and other items needed to verify financial or dependency status.  Students who do not wish to submit requested documentation will not receive a financial aid award.Students are notified at the beginning of each year by email that it is time to reapply for financial aid.The Office of Financial Aid disseminates information through various channels.  There is a financial aid web page that contains the Student Guide to Financial Aid at UWG as well as various links and online forms.  Each student who requests a packet receives the Guide.  Financial Aid information is also included in various UWG publications (the Catalogs, Bulletin, the Scoop, etc.).  The Department of Financial Aid also has various information pieces that are emailed to the student’s UWG email account.  Per the handbook and with confirmation from Laura Hall with the Department of Education, the requirement for “one-on-one distribution” is met by using the university email system.  The Department will use this as the primary means for contacting a student.  New students are sent paper letters until they have registered for courses.  The Department also utilizes the University of West Georgia’s portal page.  Targeted and general announcements are posted on the portal page in addition to sending a student an email.The Student Eligibility Requirements are listed in the Guide to Financial Aid at UWG.  They are as follows:

Criteria for Selecting Recipients and Determining Award Amounts
Students who have a completed file are considered for financial aid.  A list is run of students who are ready to be awarded.  Award amounts for Direct loans are determined by the student's grade level and remaining eligibility from need and budget limits.  PELL EFC determines Pell eligibility.  Other funds such as FSEOG, Perkins and FWSP are need based and amounts are set at a specific number each year.

Availability of Forms and Instructions
The FAFSA is available in paper form in the Department of Financial Aid, on the web at www.fafsa.ed.gov ,  and provided by the processor as a renewal to students who have previously filed.  A federal PIN is provided by the processor. 

Rights and Responsibilities of Students for Financial Aid

Student responsibilities are as follows:

Student Rights are as follows:

Cost of Attendance
Cost of attendance information is provided to the students through their assigned Banweb account.  Adjustments may be made if extenuating circumstances exist.  (See Chapter 7 for student budget information)

Refund Policy
Student are notified of Refund Policies in the Bulletin of Classes, the Catalog, the Scoop, the Guide to Financial Aid at UWG, the Financial Aid web page and an information sheet that is sent with award letters, loan letters and exit packets.  Links from the student’s Banweb also provide this information.

Academic Programs Offers
Academic program information is available through the Admissions office as well as on the UWG Web Page and in the Registrar's office.

Student Retention and Completion Data
Student retention and completion data is determined and housed in the Institutional Advancement office of Research and Planning.  The Department of Financial Aid annually reviews all records and determines the proper destruction date.  Student files are maintained for 5 years after the last date of attendance per Board of Regent’s (BOR) policy.  Department of Education (DOE) policy states 3 years but to be in compliance with BOR policy the director of Financial Aid will keep for 5 years.

Information for Students with Disabilities
Information for students with disabilities is available on the UWG Web page and is the responsibility of the Student Development Center.

Other Consumer information pieces are available:
Basic Financial Aid Information
     Brochure
     Email at finaid@westga.edu
     Phone at 678-839-6421
     Web http://www.westga.edu/financialAid/index.php

General Information about the school
     Variety of Publications
     Email at admiss@westga.edu
     Phone at 678-839-4000
     Web at http://www.westga.edu/index_about.php
     http://www.westga.edu/irp/irpcharts/pdf/FB_FY2011_2012.pdf 

Student Right-To-Know Act
     Information on completion/graduation rates for general student body
      http://www.westga.edu/irp/irpcharts/pdf/FB_FY2011_2012.pdf
      http://www.westga.edu/~irp

     Information on completion/graduation rates for student athletes
      http://ope.ed.gov/athletics

Equity in Athletics Disclosure Act
    Current Report: 
    EADA 2011-2012 
    View & Print from web at:
     http://www.ed.gov/finaid/prof/resources/athletics/eada.html
     http://ope.ed.gov/athletics/

Drug & Alcohol abuse prevention information
     http://www.westga.edu/~stusrvc/adapt.htm
     Contact Health Services (678) 839-6452
     or Counseling and Career Development at
     (678) 839-6428 for free, confidential help.
     www.westga.edu/counseling

Clery (Campus Security) Act
       http://www.westga.edu/police/index_13363.php
       http://www.westga.edu/police
       University Police – Administrative Office hours:  8:00 a.m. – 5:00 p.m. 
       24 hour emergency:  678-839-6000
       Fax:  678-839-4981
       Weather Hotline/school status:  678-839-6200
       Email:  police@westga.edu

Family Educational Rights and Privacy Act (FERPA)
      View & Print from web at:
      http://www.ed.gov/policy/gen/guid/fpco/ferpa/index.html

Availability of employees for information dissemination
     All campus offices are generally open year round except posted holidays
     Monday – Friday 8:00 a.m. to 5:00 p.m.

Information on Accreditation
Information on the accreditation is available through Institutional Research and Planning.  This information is also available on the UWG Web page.  UWG is accredited through the Southern Association of Colleges (SAC).
A final copy of the SACS letter is kept in the Director’s office for submission on the Program Participation Agreement.