Tech Support
At UWG, help is literally everywhere! Each college has it's own helpdesk which covers calls specifically related to its own faculty and departments. ITS also operates a helpdesk which covers support for the network, Banner, Resnet and other areas which may not fall under a specific college.
Faculty and Staff may request support or assistance via phone, email or the web using the information below.
Arts & Sciences Faculty and Staff
Helpdesk Phone: 678-839-4899
(Hours: M-F 8:00AM - 5:00PM)
Helpdesk Email: support@as.westga.edu
Helpdesk Website: http://support.as.westga.edu/
College of Education
Helpdesk Phone: 678-839-6009
(Hours: M-F 8:00AM - 5:00PM)
Helpdesk Email: ets@westga.edu
Helpdesk Website: http://coe.westga.edu/ets/
College of Business
Helpdesk Phone: 678-839-5034 & 5035
(Hours: M-F 8:00AM - 5:00PM)
Helpdesk Email: drw@westga.edu
Helpdesk Website: http://www.westga.edu/~busn/technology.html
Business and Finance
Helpdesk Phone: 678-839-6300
(Hours: M-F 8:00AM - 5:00PM)
Helpdesk Email: help@bf.westga.edu
Helpdesk Website: http://www.bf.westga.edu/BITS/
Other Faculty/Staff/Departments
(also Banner and Email password problems)
Helpdesk Phone: 678-839-6587 (Hours: M-F 8:00AM - 5:00PM)
Helpdesk Email: helpdesk@westga.edu
Helpdesk Website: http://www.westga.edu/~its/helpdesk.shtml
To report Phone Problems:
Phone: 678-839-6587
Email: telephone@westga.edu
Common Questions
What Kind of Problems Should I Report to the HelpDesk?
Any problem or request you have related to your computer, printer, network or software can be reported to your HelpDesk. They will then correctly route your problem to the person most qualified to solve your particular problem.
Can't I just call the ITS Helpdesk?
For optimal support, faculty should call their college level support staff first. For Arts and Sciences, that number is 94899, for the Richards College of Business it is 95034, and for the College of Education it is 96009. Business and Finance staff should call 96300. All others may call the ITS helpdesk.
What Will Happen When I Call the HelpDesk?
The person answering the phone will ask for your name and the type of trouble you are having. If your name is not in our database, you will be asked to provide your phone number and e-mail address.
