Publications and Printing Home at The University of West Georgia

Log On

2006 Survey Results

The Department of Publications and Printing conducted an online survey in late December to measure how effectively the department is providing for your publications printing and copying needs. This survey was a part of the University System's customer service initiative - "Faster. Friendlier. Easier." Faculty and staff were asked to participate in the survey to help with the self study.

The results will be used in evaluating our responsiveness and will allow us to make changes as needed.

1. What is your present affiliation with UWG?

  Response Percent Response Total
Faculty 27.4%  20 
Staff 71.2%  52 
Other 1.4%  1 (administrator) 
  Total Respondents  73 
  Skipped this Question 

2. How often do you contact Publications & Printing?

  Response Percent Response Total
Frequently 39.7% 29 
Occasionally 41.1%  30 
Seldom 12.3% 
  Total Respondents 73
  Skipped this Question


If you do not use P&P, why not? (5 responses):


3. What is your normal method of contact?

  Response Percent Response Total
In Person 50% 35 
E-mail 21.4% 15 
Phone  21.4% 15 
Campus mail 7.1%
Website  0  
  Total Respondents 70 
  Skipped this Question

4. In your last interaction, what type of service were you seeking?

  Response Percent  Response Total 
Black and White quick copies 20.8%  15 
Color Copies  15.3%  11 
Offset printing (such as a
two, three or four color
publication) 
31.9%  23 
Design Service  11.1% 
Quote for Campus Printing
Service 
2.8% 
Assistance with outside
(commercial) printing 
2.8% 
Other (please specify)  15.3%  11 
  Total Respondents  72 
  Skipped this Question 

Other (11 responses):


5. How satisfied were you with the service performed?

  Response Percent  Response Total
Excellent  68.1%  49 
Good  18.1%  13 
Fair  8.3% 
N/A 
If not, please describe
what happened 
5.6%  4
  Total Respondents  72 
  Skipped this Question 

What happened? (4 responses):


6. If you have ever needed printing faster than the regularly scheduled time, how well did the Pub & Print staff work with you to meet your need?

  Response Percent Response Total
Excellent  50.7%  36 
Good  16.9%  12 
Fair  5.6% 
N/A  22.5%  16 
Comment  4.2% 
  Total Respondents  71 
  Skipped this Question 

Comments (3 responses):


8. Have you ever e-mailed a job to pubprint@westga.edu or used the Pub and Print network to submit a quick copy job?

  Response Percent  Response Total
Yes 53.5%  38 
No  22.5%  16 
Comment  23.9% 17
  Total Respondents  71 
  Skipped this Question 

If not, why? (17 responses):


9. Please rate the quality of the following services offered by Pub and Print:

  Excellent Above
Average
Average Below
Average
N/A
Black and White quick copies  53% (37) 14% (10) 13% (9)  0 (0) 

20% (14)

Color Copies  46% (32) 16% (11) 7% (5) 3% (2) 29% (20)
Two, three or four color
publications 
46% (32)  17% (12)  4% (3) 3% (2) 30% (21)
Design Service 37% (25) 10% (7) 12% (8) 9% (6) 32% (22)
Quote for Campus Printing
Service
43% (30) 19% (13) 6% (4) 4% (3) 28% (19)
Facilitating outside
(commercial) printing 
11% (7) 9% (6) 5% (3) 2% (1) 74% (49)
Answering your questions 66% (47)  10% (7) 14% (10) 1% (1) 8% (6)
Total Respondents  72         
Skipped this Question         

10. Are there additional services you would like for P&P to offer?

  Response Percent Response Total 
Yes 1.6% 
No  89.1%  57 

Suggestions: (Six responses):