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3.3 Institutional Effectiveness

Comprehensive Standard:

3.3.1.3 The institution identifies expected outcomes, assesses the extent to which it achieves these outcomes, and provides evidence of improvement based on analysis of the results in each of the following areas: academic and student support services. (Institutional Effectiveness)

Statement of Compliance:   In Compliance.

Narrative:

Academic and student support at the University of West Georgia are provided through offices that support campus-wide initiatives or activity and through individual academic departments [1] (see “Fact Book”, 2011-2012, pp. 18-20).

Academic and student support services are primarily delivered through departments in the Division of Student Affairs and enrollment Management and the Division of Academic Affairs.

The Division of Academic Affairs provides academic and student support services through the University Library, International Services and Programs, Testing, the academic Colleges/Schools (College of Arts and Humanities, College of Sciences and Mathematics, College of Social Sciences, College of Education, Richards College of Business, and School of Nursing), and to Extended Degree Programs (Distance and Distributed Education and Newnan Center). The office is also responsible for overseeing and supporting activities associated with institutional effectiveness.  It serves as a hub for the University's assessment and quality improvement efforts.  As a result, this office serves as the point of contact for external constituents on issues related to academic affairs, such as the Board of Regents, the Southern Association of Colleges and Schools, and other accrediting bodies.

The Division of Student Affairs and Enrollment Management provides administrative support to Career Services, the Center for Student Involvement, Health Services, Housing and Residence Life, Student Development, University Recreation, and Enrollment Management (Admissions, EXCEL Center, Financial Aid, First Aid Programs, and the Registrar).      

In each of these areas, the institution identifies expected outcomes, assesses the extent to which it achieves these outcomes, and provides evidence of improvement based on analysis of the results through Institutional Annual Reports.  Department chairs and department heads/directors are responsible for completing the Annual Report template at the end of each fiscal year.  

Once the program and divisional Annual Report Templates are submitted, the Department of Institutional Research and Planning prepares an institution-wide Annual Report of Institutional Progress that summarizes and highlights progress made by all university operations, including administrative support services (see the links below).

The 2009-2010 [2] and 2010-2011 [3] Annual Reports of Institutional Progress are available on the Institutional Research and Planning web site. Each report includes specific goals for each area and assessment results based on the goals and evidence of improvements based on the analysis of the results.

For further evidence of UWG’s compliance with this principle in the area of administrative support, a summary of the 2011-2012 departmental goals, assessments and improvements based on the analysis of the results is included below [4]. The results for 2012-2013 were in development at the time of preparation for this report.

These documents provide evidence that academic and student support areas at the University of West Georgia identify expected outcomes (departmental goals), assess the extent to which they achieve these outcomes, and provide evidence of improvements based on the analysis of the results.

The Assessment Summary for Academic and Student Support Areas 2011-2012 includes the evidence of compliance with principle 3.3.1.3. There is some overlap with response 3.3.1.2 as some offices provide both administrative and academic and student support.

Supporting Documentation: