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FAQs

Q: What does the web content manager do?
A: The web content manager provides editorial and online expertise and high-quality, engaging and customized content for the university websites. Other services include designing web information architecture and consulting with individual departments concerning their web content to ensure it reflects a positive online presence for UWG. The web content manager is not responsible for site design.

Q: What is a content management system (CMS)?
A: CMS is software that stores and organizes content and information about how it can be used and presented. CMS integrates and centralizes tools and mechanisms for accessing, editing and publishing information.

Q: How does a CMS work?
A: CMS applications are based upon databases that offer flexibility in the ways that content can be accessed and published. Generally, users of the system create, access and publish content from a centralized web-based interface that provides all of the tools necessary to manage the information and structure associated with a website.

Q: How will a CMS benefit me?
A: The CMS will make it much easier for non-experts to develop and maintain websites that meet campus guidelines for branding and accessibility and will streamline the publication workflow for experts and non-experts alike.

Q: How will a CMS benefit my department or business unit?
A: CMS will greatly reduce the number of technical staff and other resources required to maintain a site and will empower staff who already author and manage content to do so directly without specialized technical training.

CMS separates the web creation and update processes from the design and technology needed to maintain a site. By making content management less dependent upon technical coding skills and local IT resources, the publication process is streamlined and the maintenance workload greatly reduced.

Additional benefits include:

Q: Will the system be difficult to use?
A: Most CMS software is significantly easier to master than web authoring tools such as DreamWeaver or Frontpage. Most CMS applications allow content editors and authors to make changes to site content from within their web browser, using tools that are very similar to common modern word processing applications. In fact, almost every feature of a CMS is devoted to simplifying and streamlining the processes associated with site creation and management.

Q: How do I sign up to use the CMS?
A: If your department is interested in  migrating to the OpenText content management system, have your department head or chair email ITS. They will get your account ready and put you in touch with your division’s webmaster to help ease your transition to OpenText, our CMS.

Q: Will all UWG sites have to look the same?
A: While CMS websites are template based, it is possible for different sites to still remain unique. Certain branding, identity and content requirements will need to be met for all sites, but the capacity for individuality in distinct websites will be retained.

Q: What is CMS workflow management?
A: In the context of CMS, workflow management refers to built-in mechanisms that support logical and efficient content creation and publishing processes. Most CMS allow the creation of different user “types” with distinct functional permissions. These user types may dictate who is able to author, edit, review and eventually publish and/or delete content from a live website. CMS workflow features standardize and often automate steps in these processes, such as by notifying editors when new content needs to be reviewed or by notifying publishers when content has been approved for distribution.