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VPBF Home
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Customer Service Award Programs
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Customer Service Rating Card
Customer Service Rating Card
Date:
Name:
Phone:
Department providing service:
Employee providing service:
Please – Rate Our Service
Strongly
Agree
Agree
Undecided
Disagree
Strongly
Disagree
How appropriate was the information provided you regarding your request (
knowledgeable
).
The time taken to respond to your request was (
responsiveness
) within promised parameters.
Please rank your impressions regarding how
courteous
you found the person/staff responding to your need.
Please rank your impressions regarding how
helpful
the person(s) was in facilitating your request.
How do you rate the ease of which you were able to find an answer to your request (
accessibility
).
Additional Comments:
Please provide an explanation for any areas marked Disagree/Strongly Disagree.