Human Resources: Annual Report FY03
The Human Resources Department is a comprehensive human resources and payroll operation, providing Benefits Administration, Staff Recruitment, Training, Workers Compensation and Payroll Administration services to the West Georgia campus community. Our customers include the Faculty, Staff and Students of West Georgia as well as West Georgia’s retirees. With a staff dedicated to maintaining the integrity of West Georgia’s mission, policies and procedures, we provide quality customer service through personal attention to individual needs.
Departmental Statement of Goals and Outcomes
- Continue to improve the level of customer service to the campus community through increased communications, cross training and making information easily accessible. (Applicable to Bread and Butter Goal 6c)
Throughout the past year we have increased communications with our employee population. Our efforts have included educational sessions for employees relating to new Long Term Care benefits.
The staff implemented a new Performance Appraisal system for the University. The new system included a uniform appraisal instrument and timetable. This will reduce the confusion regarding performance evaluations.
- Provide benefit information to all new faculty and staff. (Applicable to Bread and Butter Goal 6c)
In August of 2001 the staff provided benefits orientation sessions for 45 new faculty members for the 2001-2002 academic year. We also provided orientation sessions for 85 new administrative and support staff personnel during the fiscal year.
- Provide employees with a wide range of benefits in order to meet their needs. (Applicable to Bread and Butter Goal 6c)
During April of 2003 we implemented a Long Term Care Benefit administered by TIAA-CREF in order to widen the range of insurance coverage available to the campus community. Utilization of the EAP program continues to increase, 66 individuals have contacted EAP for assistance with personal issues over the last 12 months.
Two staff members attended their second year of the College Business Management Institute
Two staff members attended the TIAA-CREF Institute – Building Expertise program
Various staff members attended two conferences of which two were hosted by the USGHRA and one by the Payroll Users Group.
Various staff members attended HIPPA Training
All staff members attended customer service training sessions
General Statement of Departmental Condition:
The Human Resources department is in adequate condition. The workload continues to increase with the increasing number of faculty and staff members. In August 2002 the department processed 47 new faculty members, this is in addition to the number of staff that were hired during the fiscal year.
Goals for 2004:
The HR department will implement an applicant tracking system, through PeopleSoft in fiscal year 2004. This will add to the accuracy in our applicant tracking for Affirmative Action
Revise the University’s Affirmative Action Plan
Continue to examine core HR processes for continued improvement
Implement training programs for sexual harassment, and affirmative action education for the campus community