Human Resources: Annual Report FY02
The Human Resources Department is a comprehensive human resources and payroll operation, providing Benefits Administration, Staff Recruitment, Training, Workers Compensation and Payroll Administration services to the West Georgia campus community. Our customers include the Faculty, Staff and Students of West Georgia as well as West Georgia’s retirees. With a staff dedicated to maintaining the integrity of West Georgia’s mission, policies and procedures, we provide quality customer service through personal attention to individual needs.
Departmental Statement of Goals and Outcomes
- Continue to improve the level of customer service to the campus community through increased communications, cross training and making information easily accessible. (Applicable to Bread and Butter Goal 6c)
Throughout the past year we have increased communications with our employee population. Our efforts have included educational sessions for employees relating to benefits and how new tax laws could affect them as individuals.
All members of the Human Resources staff have been exposed to PeopleSoft HRMS and answer routine questions. This allows questions to be answered more efficiently. We have also revised many of the forms used in Human Resources, making them more “customer friendly” and have provided access to them through the Human Resources web site.
- Provide benefit information to all new faculty and staff. (Applicable to Bread and Butter Goal 6c)
In August of 2001 the staff provided benefits orientation sessions for 73 new faculty members for the 2001-2002 academic year. We also provided orientation sessions for 81 new administrative and support staff personnel during the fiscal year.
- Provide employees with a wide range of benefits and the in order to meet their needs. (Applicable to Bread and Butter Goal 6c)
During January 2002 we implemented the AFLAC supplemental insurance program along with two 475(b) plans in order to widen the range of insurance coverage and tax benefit programs available to the campus community. Utilization of the EAP program continues to increase, 49 individuals have contacted EAP for assistance with personal issues over the last 12 months.
Two staff members have completed the educational requirements and have passed a national exam for certification as Professional in Human Resources through the Society for Human Resource Management.
Various staff members attended three conferences of which two were hosted by the USGHRA and one by the Payroll Users Group.
Two staff members attended PeopleSoft Financials training sessions.
General Statement of Departmental Condition:
The Human Resources department is in adequate condition. We have experienced a work load increase due to the implementation of PeopleSoft Financials and the loss of one position in the latest round of budget cuts but we have tried to compensate by reorganizing to better utilize the skills and abilities of our current staff.
Goals for 2003:
The HR department will implement an applicant tracking system, through PeopleSoft in fiscal year 2003. The will add to the accuracy in our applicant tracking for Affirmative Action.
Revise the University’s Affirmative Action Plan.
Provide educational sessions to faculty and staff on core HR processes, including form usage, interview procedures, and lines of communication.
Continue to examine core HR processes for continued improvement.
Implement training programs for sexual harassment, affirmative action, and customer service.