Lack of Trust
•Always expressed in terms that are related to hierarchy:  relationships with administrators, relationships between junior/senior faculty, supervisors/staff, etc.
•Present in all portions of survey
•Less strong in staff survey than in faculty survey, but still present
A lot of positive things expressed in horizontal relationships; vertical ones more problematic.  Our experiences have been that many requests for mediation come to us in part because of a problem in policy and procedure interpretation.

This was even an issue for people who wanted to take the survey.  It took a GREAT deal of convincing to get the response rates we did for both the faculty and staff surveys.