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screenY=Math.floor((screen.height)/2)-Math.floor(height/2)-20; var top=screenY; var left=screenX; var features="'"+'toolbar=no,scrollbars=yes,status=yes,resizable=yes,top='+ top+',left='+ left+',screenX='+ screenX+',screenY='+ screenY+',width='+ width+',height='+ height+"'"; newWindow=window.open(url,title,features); newWindow.focus(); if(retval=="ret")return newWindow; } </script> <!--[if gte mso 9]><xml> <o:shapedefaults v:ext="edit" spidmax="3074"/> </xml><![endif]--><!--[if gte mso 9]><xml> <o:shapelayout v:ext="edit"> <o:idmap v:ext="edit" data="1"/> </o:shapelayout></xml><![endif]--> </head> <body lang=EN-US link=blue vlink=purple style='tab-interval:.5in'> <div class=WordSection1> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto; mso-outline-level:2'><b><span style='font-size:18.0pt;mso-fareast-font-family: "Times New Roman"'>File: Welcome<o:p></o:p></span></b></p> <p class=MsoNormal align=center style='mso-margin-top-alt:auto;mso-margin-bottom-alt: auto;text-align:center'><span style='font-size:18.0pt;mso-fareast-font-family: "Times New Roman"'>Welcome to Services Marketing</span><span style='mso-fareast-font-family: "Times New Roman"'> </span><i><span style='font-size:18.0pt;mso-bidi-font-size: 12.0pt;font-family:"Verdana","sans-serif";mso-fareast-font-family:"Times New Roman"'>Online</span></i><span style='font-size:18.0pt;mso-fareast-font-family:"Times New Roman"'>!</span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal align=center style='mso-margin-top-alt:auto;mso-margin-bottom-alt: auto;text-align:center'><span style='font-size:14.0pt;mso-fareast-font-family: "Times New Roman"'>My name is Cheryl O'Meara Brown and I am very glad to have you in my class. (Please read my posting in the first Discussion (Introduce Yourself) for a little more info about me.)</span><span style='mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal align=center style='mso-margin-top-alt:auto;mso-margin-bottom-alt: auto;text-align:center'><span style='font-size:14.0pt;mso-fareast-font-family: "Times New Roman"'>Please read this syllabus <u>very</u> <u>carefully</u>, as it is a substitute for the first class meeting -- it contains all of the important information that you need to know for this class.</span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal align=center style='mso-margin-top-alt:auto;mso-margin-bottom-alt: auto;text-align:center'><span style='font-size:14.0pt;mso-fareast-font-family: "Times New Roman"'>You also need to review the course schedule (found on the course Home Page) and make note of the important deadlines for assignments and exams. (I STRONGLY recommend printing the course schedule for easy reference throughout the semester.)</span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal align=center style='mso-margin-top-alt:auto;mso-margin-bottom-alt: auto;text-align:center'><i><span style='font-size:14.0pt;mso-bidi-font-size: 12.0pt;mso-fareast-font-family:"Times New Roman";color:red'>Note: If you would like to save this syllabus as one continuous document (or to print it out as one document), click the small printer icon at the</span></i><i><span style='font-size:14.0pt;mso-fareast-font-family:"Times New Roman";color:red'><br> </span></i><i><span style='font-size:14.0pt;mso-bidi-font-size:12.0pt; mso-fareast-font-family:"Times New Roman";color:red'>top, right of this window to &quot;create printable view.&quot;</span></i><span style='mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto; mso-outline-level:2'><b><span style='font-size:18.0pt;mso-fareast-font-family: "Times New Roman"'>File: Intro to the Class<o:p></o:p></span></b></p> <p class=MsoNormal><span style='font-size:14.0pt;font-family:"Verdana","sans-serif"; mso-fareast-font-family:"Times New Roman"'>A Quick Introduction to This Class</span><span style='mso-fareast-font-family:"Times New Roman"'> <o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:14.0pt;mso-fareast-font-family:"Times New Roman";color:green'>Online classes are great in that they allow you to work on them at your convenience, which is especially helpful to those who have busy work schedules and family lives. Sometimes, however, students will take an online class assuming that it will be  easier. You will not find that to be true for this class.</span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:14.0pt;mso-fareast-font-family:"Times New Roman";color:green'>In a traditional (in-class) class, students have the option of taking a passive approach to learning, simply going to class and listening to lectures (</span><i><span style='font-size:14.0pt;mso-bidi-font-size:12.0pt;font-family:"Verdana","sans-serif"; mso-fareast-font-family:"Times New Roman";color:green'>receiving </span></i><span style='font-size:14.0pt;mso-fareast-font-family:"Times New Roman";color:green'>the information). In an online class, though, students must</span><span style='mso-fareast-font-family:"Times New Roman"'> </span><i><span style='font-size:14.0pt;mso-bidi-font-size:12.0pt;font-family:"Verdana","sans-serif"; mso-fareast-font-family:"Times New Roman";color:green'>actively</span></i><span style='mso-fareast-font-family:"Times New Roman"'> </span><span style='font-size:14.0pt;mso-fareast-font-family:"Times New Roman";color:green'>take it upon themselves to learn. They must take the initiative to read the material and do the assignments without any outside encouragement.</span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:14.0pt;mso-fareast-font-family:"Times New Roman";color:green'>Additionally,</span><span style='mso-fareast-font-family:"Times New Roman"'> </span><span style='font-size:14.0pt;mso-fareast-font-family:"Times New Roman";color:maroon'>in a traditional class, you are expected to spend 3 hours per week IN class and another 6 hours per week outside of class (total of 9 hours per week per course). <u>The same amount of time is expected of you in an online class</u>, </span><span style='font-size:14.0pt;mso-fareast-font-family:"Times New Roman";color:green'>which many students fail to realize. (For example, if you spend an hour scanning the material and thirty minutes completing the graded assignment that is due in a particular week, you probably will not receive a very good grade on that assignment.)</span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:14.0pt;mso-fareast-font-family:"Times New Roman";color:green'>If you are willing to take this class just as seriously as you would a traditional class and you are organized and self-directed, you will absolutely do well in this class. If you are not sure, please read this syllabus carefully and decide for yourself whether you would rather take a traditional class or remain with the online version.</span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:14.0pt;mso-fareast-font-family:"Times New Roman";color:green'>I look forward to a great semester!</span><span style='mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto; mso-outline-level:2'><b><span style='font-size:18.0pt;mso-fareast-font-family: "Times New Roman"'>File: Course Info and Required Text<o:p></o:p></span></b></p> <p class=MsoNormal><b><span style='font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'>Course: Services Marketing Online, MKTG 4861 N01</span></b><span style='mso-fareast-font-family:"Times New Roman"'> <o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto; mso-outline-level:5'><b><span style='font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Instructor: Cheryl O Meara Brown, MBA</span></b><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>Required Text Material:</span></b><span style='font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'> </span><u><span style='font-family: "Arial","sans-serif";mso-fareast-font-family:"Times New Roman";mso-bidi-font-family: "Times New Roman"'>Services Marketing</span></u><span style='font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman"'>, 4e, by K. Douglas Hoffman and John E.G. Bateson. <span class=GramE>Thomson/South-Western.</span> <br> ISBN 13: 978-1-4390-3939-7<br> ISBN 10: 1-4390-3939-9<br> <i><span style='color:red'>I do recommend the most current version of the book; I cannot guarantee that an older edition will have everything you need for assignments, quizzes, cases, etc.</span></i></span><span style='mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>UWG Bookstore: </span><a href="javascript:doWindowOpen('http://www.bookstore.westga.edu/','new_frame','width=600,height=420,menubar=1,toolbar=1,scrollbars=1,status=1,location=1,resizable=1',0)"><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>http://www.bookstore.westga.edu/</span></a><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'><br> <i><span style='color:red'>Note: if you choose to order your book online (e.g. from half.com or another site), you are still expected to turn the assignments in on time (regardless of whether you have received your book)</span></i></span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; mso-bidi-font-family:"Times New Roman"'>Pre-requisites: </span></b><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; mso-bidi-font-family:"Times New Roman"'>Enrollment in this course requires compliance with the College of Business Policy for Major Status and completion of MKTG 3803.</span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>Online Course Information:</span></b><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>UWG Online Connection (includes links to online orientation, basic software/hardware requirements, online student guide, and all student services) - </span><a href="javascript:doWindowOpen('http://www.westga.edu/~online/','new_frame','width=600,height=420,menubar=1,toolbar=1,scrollbars=1,status=1,location=1,resizable=1',0)"><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>http://www.westga.edu/~online/</span></a><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>Link to the UWG Library's distance learning services - </span><a href="javascript:doWindowOpen('http://www.westga.edu/~library/','new_frame','width=600,height=420,menubar=1,toolbar=1,scrollbars=1,status=1,location=1,resizable=1',0)"><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>http://www.westga.edu/~library/</span></a><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; mso-bidi-font-family:"Times New Roman"'>Introduction: </span></b><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; mso-bidi-font-family:"Times New Roman"'>This course will define and differentiate the marketing of services from the marketing of tangible goods. You will study the consumer decision processes involved in services marketing, ethical issues, <span class=GramE>challenges</span> for management, strategic issues that affect the marketing mix and the <span class=SpellE>servuction</span> model, and customer satisfaction and retention methods for service providers. </span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; mso-bidi-font-family:"Times New Roman"'>Learning Goals: </span></b><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; mso-bidi-font-family:"Times New Roman"'>Upon successfully completing the course, the student should be able to:</span><span style='mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; mso-bidi-font-family:"Times New Roman"'>1. Understand the fundamental differences between goods and services</span><span style='font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>. (LG 4)</span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; mso-bidi-font-family:"Times New Roman"'>2.<span style='mso-tab-count:1'>         </span></span><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'> Recognize how ethical decision-making and managerial leadership affect services marketing strategies and decisions. (LG 5)</span><span style='mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; mso-bidi-font-family:"Times New Roman"'>3.</span><span style='font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'> Understand the strategic issues that affect marketing for services. (LG 6)</span><span style='mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; mso-bidi-font-family:"Times New Roman"'>4. </span><span style='font-family: "Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>Have basic knowledge of how services are delivered and priced. (LG 8)</span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; mso-bidi-font-family:"Times New Roman"'>5. Discover how do define and measure customer satisfaction and service quality. (LG 7)</span><span style='mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><a href="javascript:doWindowOpen('http://www.westga.edu/~mktreal/LOassessment.doc','new_frame','width=600,height=420,menubar=1,toolbar=1,scrollbars=1,status=1,location=1,resizable=1',0)"><span style='mso-fareast-font-family:"Times New Roman"'>Learning Objectives</span></a><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto; mso-outline-level:2'><b><span style='font-size:18.0pt;mso-fareast-font-family: "Times New Roman"'>File: Course Format and Assignments<o:p></o:p></span></b></p> <p class=MsoNormal><span style='font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman";mso-bidi-font-family:"Times New Roman"'>This <u>completely online</u> course consists of reading assignments,<span style='color:black'> graded assignments and discussions, case analyses, quizzes and exams, which are presented to you and assigned on a <u>week-by-week</u> basis via <span class=SpellE>WebCT</span>/<span class=SpellE>CourseDen</span>. All of this information is found under <b>Course Content</b> </span>on the course Home Page.</span><span style='mso-fareast-font-family:"Times New Roman"'> <o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>Once inside the Course Content, you will notice that your assignments are broken down into Learning Modules that represent each week.</span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto'><span style='font-family: "Arial","sans-serif";mso-fareast-font-family:"Times New Roman";mso-bidi-font-family: "Times New Roman"'>Each (non-exam) week, within each Learning Module, you will be given the following:</span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto'><b><span style='font-family: "Arial","sans-serif";mso-fareast-font-family:"Times New Roman";mso-bidi-font-family: "Times New Roman"'>Reading Assignments</span></b><span style='font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman"'>: Specific pages within each chapter are assigned (including Exhibits, charts, etc.) for you to read. You will frequently see my comments and questions interspersed throughout these reading assignments in <i><span style='color: green'>green italics</span></i>. These are only for your edification and deliberation; you are not required to answer them for a grade, although doing so will very likely help you better understand the topics and therefore perform better on the exams.</span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto'><b><span style='font-family: "Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>Graded Assignment, Case Analysis, Chapter Quiz, and/or Discussion Posting</span></b><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>: <u>Every</u> <u>week</u>, you will be required to take a chapter quiz, complete a graded assignment, analyze a case, or participate in a discussion (or some combination of these). </span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto'><span style='font-family: "Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>These assignments, quizzes and discussions are due by Friday at 10:00pm (Eastern <span class=GramE>time</span>) during the week in which they are assigned (see Course Schedule for easy reference). If they are not turned in by 10:00pm on Friday, they will not be accepted and you will receive a zero. There are no exceptions to this rule.</span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto'><b><span style='font-family: "Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>Discussions</span></b><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>: Discussions will take place on <span class=SpellE>WebCT s</span> Discussion Board and will relate to the material being covering during the week that they take place. Discussions (including responses to classmates postings when required) must be completed by the end of that week (Friday)<b><span style='color:green'> </span></b>by 10:00pm.</span><span style='mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto'><span style='font-family: "Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>When posting replies to classmates original posts, you should say more than,  I agree, Sara or  You are right, John. You should specify exactly what you agree/disagree with along with WHY; i.e., you should elaborate and ask questions of one another.</span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto'><span style='font-family: "Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>Similarly, for your original posts, you should do more than just answer the questions. I expect elaboration, clarification, elucidation, explanation, and a bunch of other  -<span class=SpellE>ations</span> ! The more you do, the higher your grade will be.<br> <br> <i>A note about discussions: After the due date/time has passed, the discussion will disappear from your view.&nbsp; (In other words, unlike quizzes (which you can see but not access after the cutoff), discussions completely disappear from your view after they are due).</i></span><span style='mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto'><b><span style='font-family: "Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>Assignments and Case Analyses</span></b><span style='font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>: Assignments and Cases will relate to the material being covered during the week that they are due and are intended to help you better understand the material. Assignments are due by the end of that week (Friday<b><span style='color:green'> </span></b>at 10:00pm)<span class=GramE>&nbsp; and</span> cannot be turned in late. If you do not complete the assignment before it is due, you will receive a zero for that assignment; no exceptions.</span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto'><i><span style='font-family: "Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>IMPORTANT:</span></i><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'> When submitting assignments, you must complete your assignment <b>in MS Word</b> (Times New Roman 12-pt font, double-spaced) and then <u>attach</u> it to your submission (without typing anything into the submission window).</span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto'><b><span style='font-family: "Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>You are expected to spend a significant amount of time on assignments and case analyses; I expect them to be 3-4 (or more) pages in length.</span></b><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'> As this is a senior-level course, I expect your marketing knowledge (everything you've learned so far) to shine through!&nbsp; Also, double-check your spelling and grammar; all capital and/or lower-case letters and significant grammatical errors make papers difficult to read and will receive lower grades.&nbsp; </span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto'><span style='font-family: "Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>When Assignments, Case Analyses and Discussions are graded, I keep the following general  rules for letter grades in mind:</span><span style='mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'> A (90-99) means excellent</span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'> B (80-89) means good, above average</span><span style='mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'> C (70-79) means average (many other assignments/discussions look like yours)</span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'> D (60-69) means below average (most of the class put more effort into it than you did)</span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'> F (&lt;60) means it s really bad</span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>A perfect 100 is just that  perfect (everything is complete and correct, and it s obvious that much, much time and effort went into it)</span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><i><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>In general, you can expect discussion grades to be posted <b>within one week </b>of their due dates and assignment and case grades to be posted <b>within two weeks</b> of their due dates.</span></i><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>After assignments and cases (not discussions) are graded, you can see instructor comments (if any) by clicking on Assignments and then clicking on the graded assignment.</span></b><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>Quizzes</span></b><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>: Quizzes will relate to the reading assignments for their respective chapters and will contain ten multiple-choice and true/false questions. (The Ch. 5 material may include some short answer (calculation) questions.) You will have 30 minutes per quiz and only <u>one</u> <u>attempt</u>.</span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>Quizzes must be completed by the end of the week that they are due (Friday at 10:00pm) and cannot be completed late. If you do not take the assigned quiz before it is due, you will receive a zero for that quiz; no exceptions.<br> <br> <i>A note about quizzes: You may notice that you will not be able to review your quizzes after you have completed them.&nbsp; This is to make it a little harder for the dishonest students (however few there are) to easily print them out and share them.&nbsp; However, if you would like to review a quiz, we can arrange (ahead of time) a date/time for you to do so in the Marketing Department.</i></span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; color:green'>You ARE ALLOWED to complete <u>any</u> material (exams, quizzes, assignments, case analyses, discussions) EARLY if you desire to do so.&nbsp; However, please be aware that assignments and discussions will not be graded until after their due dates.</span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto'><b><span style='font-family: "Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>Your lowest quiz grade will be dropped.&nbsp; Additionally, your<span class=GramE>&nbsp; lowest</span> assignment <u>OR</u> discussion <u>OR</u> case grade will be dropped (i.e. assignments, discussions and cases are lumped into one category and the lowest is dropped).</span></b><span style='mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto'><b><span style='font-family: "Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>You are expected to WORK ALONE.&nbsp; Working on<span class=GramE>&nbsp; assignments</span>, cases, quizzes, exams, etc. with a classmate or anyone else IS CHEATING. <i>&quot;Fail with honor rather than succeed by fraud.&quot;</i></span></b><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto; mso-outline-level:2'><b><span style='font-size:18.0pt;mso-fareast-font-family: "Times New Roman"'>File: Exams<o:p></o:p></span></b></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; mso-bidi-font-family:"Times New Roman"'>Three exams (40-50 multiple choice questions) will be required throughout the semester (see course schedule for dates). You are allowed only <u>one</u> attempt and 75 minutes for each exam. </span><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>Exams will be available all semester long, up until their respective due dates at 10:00pm.</span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>A 75-minute, 50-question exam allows 1.5 minutes per question. Therefore, you may not have time to be flipping all over the book to find answers. It is pertinent that you read the chapters, make notes or outlines from the chapters and from the instructor presentations, highlight important topics, and <b>be organized</b> BEFORE taking the exams.</span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><u><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>There are no make-up exams, assignments or quizzes under any circumstances</span></u></b><b><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>! <span class=GramE>If you miss an exam/assignment/quiz (even if you experience some type of technical or computer problem), you will receive a zero for that exam/assignment/quiz.</span> </span></b><span style='mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>OPTIONAL Final Exam: There will be ONE optional final exam offered at the end of the semester (see course schedule) to replace your lowest exam grade. This will be a <u>comprehensive</u> exam and will contain 100 multiple-choice questions. The exam will be located in the Course Content folder; you will have two hours and only one attempt for this exam.</span><span style='mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>This exam is intended to help those who may experience some type of technical problem while taking an exam or those who missed an exam for some reason; however, if you are  <span class=GramE>borderline</span> at the end of the semester and would like to attempt to bring your grade up, you may also take the exam. (This exam can only help you; if you do worse on it than any of your regular exams, it will not count.)</span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>If you decide that you would like to take the optional final, you may take it during the time specified on the course schedule. <i><u><span style='color: red'>After</span></u><span style='color:red'> you ve taken it, if you made a better grade than your previous exams, you must e-mail me letting me know that you completed it because I have to manually override your lowest exam grade with the optional final grade.</span></i></span><span style='mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto; mso-outline-level:2'><b><span style='font-size:18.0pt;mso-fareast-font-family: "Times New Roman"'>File: <span class=SpellE>Respondus</span> Lockdown Browser<o:p></o:p></span></b></p> <p class=MsoNormal><span style='mso-fareast-font-family:"Times New Roman"'>For ALL ASSESSMENTS (quizzes and exams), you will need to use the <span class=SpellE>Respondus</span> Lockdown Browser.<span style='mso-spacerun:yes'>  </span>(For information regarding <span class=SpellE>Respondus</span>, see this link: </span><a href="javascript:doWindowOpen('http://www.respondus.com/downloads/RLDB%20Quick%20Start%20Guide-WebCT%20CE%206%20and%20Vista-Student.pdf','new_frame','width=600,height=420,menubar=1,toolbar=1,scrollbars=1,status=1,location=1,resizable=1',0)"><span style='mso-fareast-font-family:"Times New Roman"'>http://www.respondus.com/downloads/RLDB%20Quick%20Start%20Guide-WebCT%20CE%206%20and%20Vista-Student.pdf</span></a><span style='mso-fareast-font-family:"Times New Roman"'>.)<span style='mso-spacerun:yes'>  </span><br> <br> Most, if not all, of the computers in the RCOB computer labs have <span class=SpellE>Respondus</span> already installed on them.<span style='mso-spacerun:yes'>  </span>If this is the case with the computer you use to take the assessments, simply open <span class=SpellE>Respondus</span> and continue to sign in to <span class=SpellE>CourseDen</span> and the assessment as usual.<span style='mso-spacerun:yes'>  </span><span style='color:red'>If you use a personal computer that does not already have <span class=SpellE>Respondus</span> installed on it, you will need to install it.<span style='mso-spacerun:yes'>  </span>Go to the assessment (e.g. Quiz  Chapter 3) and there will be a link at the top of the page for downloading the program.</span><span style='mso-spacerun:yes'>  </span>You ll only need to do this once (for that computer) and then you will use <span class=SpellE>Respondus</span> for each assessment throughout the semester. <o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto; mso-outline-level:2'><b><span style='font-size:18.0pt;mso-fareast-font-family: "Times New Roman"'>File: Technical Problems<o:p></o:p></span></b></p> <p class=MsoNormal><b><span style='font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'>Problems with <span class=SpellE>CourseDen</span> (a.k.a. Blackboard or <span class=SpellE>WebCT</span>):</span></b><span style='mso-fareast-font-family:"Times New Roman"'> </span><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>Should you encounter problems using <span class=SpellE>WebCT</span>, please contact Distance Education:</span><span style='mso-fareast-font-family:"Times New Roman"'> <o:p></o:p></span></p> <p class=MsoNormal align=center style='mso-margin-top-alt:auto;mso-margin-bottom-alt: auto;text-align:center;line-height:18.0pt;mso-outline-level:1'><b><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; mso-font-kerning:18.0pt'>E-mail:</span></b><span style='mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal align=center style='mso-margin-top-alt:auto;mso-margin-bottom-alt: auto;text-align:center;line-height:18.0pt'><a href="mailto:distance@westga.edu"><span style='font-size:10.0pt;mso-bidi-font-size:12.0pt;font-family:"Verdana","sans-serif"; mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Arial'>distance@westga.edu</span></a><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal align=center style='mso-margin-top-alt:auto;mso-margin-bottom-alt: auto;text-align:center;line-height:18.0pt;mso-outline-level:1'><b><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; mso-font-kerning:18.0pt'>Phone:</span></b><span style='mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal align=center style='mso-margin-top-alt:auto;mso-margin-bottom-alt: auto;text-align:center;line-height:18.0pt'><span style='font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>678-839-6248<br> M-F 8am-5pm <i><br> </i><b><span style='color:black'>After-hours- <span class=SpellE>WebCt</span> help<span class=GramE>:</span></span></b><br> </span><a href="javascript:doWindowOpen('http://help.view.usg.edu/','new_frame','width=600,height=420,menubar=1,toolbar=1,scrollbars=1,status=1,location=1,resizable=1',0)"><span style='font-size:10.0pt;mso-bidi-font-size:12.0pt;font-family:"Verdana","sans-serif"; mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Arial'>http://help.view.usg.edu</span></a><span style='mso-fareast-font-family:"Times New Roman"'> </span><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>24 hrs/ day - 365 days a yr</span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto; margin-left:.5in'><b><span style='font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'>PAY ATTENTION</span></b><span style='mso-fareast-font-family: "Times New Roman"'> </span><span style='font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>to the scheduled maintenance days/times that Distance Ed performs on a regular basis.<span style='color: red'> (For example, <span class=SpellE>WebCT</span> undergoes scheduled maintenance every other Friday starting at 10:00pm.)</span>&nbsp; <i><span style='color:red'>You need to avoid taking quizzes, turning in assignments, etc. during scheduled maintenance or else your work will be lost!</span></i></span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto; margin-left:.5in'><span style='font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'>For links to the maintenance schedules for various semesters, <span class=SpellE>see<span class=GramE>:</span><span style='font-family:"Times New Roman","serif"'><a href="javascript:doWindowOpen('http://www.usg.edu/gaview/','new_frame','width=600,height=420,menubar=1,toolbar=1,scrollbars=1,status=1,location=1,resizable=1',0)">http</a></span></span></span><u><span style='mso-fareast-font-family:"Times New Roman";color:blue'>://www.usg.edu/gaview/</span></u></p> <span style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-font-family: "Times New Roman";mso-ansi-language:EN-US;mso-fareast-language:EN-US; mso-bidi-language:AR-SA'><o:p></o:p></span> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto; margin-left:.5in'><span style='font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><a href="javascript:doWindowOpen('http://www.usg.edu/gaview/','new_frame','width=600,height=420,menubar=1,toolbar=1,scrollbars=1,status=1,location=1,resizable=1',0)"><span style='color:windowtext;text-decoration:none;text-underline:none'>You should also note that <span class=SpellE>WebCT</span> can be accessed directly (via webct.westga.edu) in the case that the <span class=SpellE>MyUWG</span> portal is down.</span><span style='font-family:"Times New Roman","serif";color:windowtext; text-decoration:none;text-underline:none'><o:p></o:p></span></a></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto; margin-left:.5in'><b><span style='font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><a href="javascript:doWindowOpen('http://www.usg.edu/gaview/','new_frame','width=600,height=420,menubar=1,toolbar=1,scrollbars=1,status=1,location=1,resizable=1',0)"><span style='color:windowtext;text-decoration:none;text-underline:none'>Problems with Computers or Internet on Campus: </span><span style='color:windowtext; font-weight:normal;text-decoration:none;text-underline:none'>Should you encounter problems using any of the computers on campus and are unable to locate a lab assistant, please contact the ITS Helpdesk:</span><span style='font-family:"Times New Roman","serif";color:windowtext;font-weight:normal; text-decoration:none;text-underline:none'><o:p></o:p></span></a></span></b></p> <p class=MsoNormal align=center style='mso-margin-top-alt:auto;mso-margin-bottom-alt: auto;text-align:center;line-height:18.0pt;mso-outline-level:1'><b><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; mso-font-kerning:18.0pt'><a href="javascript:doWindowOpen('http://www.usg.edu/gaview/','new_frame','width=600,height=420,menubar=1,toolbar=1,scrollbars=1,status=1,location=1,resizable=1',0)"><span style='color:windowtext;text-decoration:none;text-underline:none'>E-mail:</span><span style='font-family:"Times New Roman","serif";color:windowtext;mso-font-kerning: 0pt;font-weight:normal;text-decoration:none;text-underline:none'><o:p></o:p></span></a></span></b></p> <p class=MsoNormal align=center style='mso-margin-top-alt:auto;mso-margin-bottom-alt: auto;text-align:center;line-height:18.0pt'><a href="javascript:doWindowOpen('http://www.usg.edu/gaview/','new_frame','width=600,height=420,menubar=1,toolbar=1,scrollbars=1,status=1,location=1,resizable=1',0)"><span style='color:windowtext;text-decoration:none;text-underline:none'><span style='mso-field-code:"HYPERLINK \0022mailto\:helpdesk\@westga\.edu\0022"'><u><span style='font-size:10.0pt;mso-bidi-font-size:12.0pt;font-family:"Verdana","sans-serif"; mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Arial; color:blue'>helpdesk@westga.edu</span></u></span></span><span style='mso-fareast-font-family: "Times New Roman";color:windowtext;text-decoration:none;text-underline:none'><o:p></o:p></span></a></p> <p class=MsoNormal align=center style='mso-margin-top-alt:auto;mso-margin-bottom-alt: auto;text-align:center;line-height:18.0pt;mso-outline-level:1'><b><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; mso-font-kerning:18.0pt'><a href="mailto:helpdesk@westga.edu"><span style='color:windowtext;text-decoration:none;text-underline:none'>Phone:</span><span style='font-family:"Times New Roman","serif";color:windowtext;mso-font-kerning: 0pt;font-weight:normal;text-decoration:none;text-underline:none'><o:p></o:p></span></a></span></b></p> <p class=MsoNormal align=center style='mso-margin-top-alt:auto;mso-margin-bottom-alt: auto;text-align:center;line-height:18.0pt;mso-outline-level:1'><b><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; mso-font-kerning:18.0pt'><a href="mailto:helpdesk@westga.edu"><span style='color:windowtext;text-decoration:none;text-underline:none'>678-839-6587</span><span style='font-family:"Times New Roman","serif";color:windowtext;mso-font-kerning: 0pt;font-weight:normal;text-decoration:none;text-underline:none'><o:p></o:p></span></a></span></b></p> <p class=MsoNormal align=center style='mso-margin-top-alt:auto;mso-margin-bottom-alt: auto;text-align:center;line-height:18.0pt;mso-outline-level:1'><b><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; mso-font-kerning:18.0pt'><a href="mailto:helpdesk@westga.edu"><span style='color:windowtext;text-decoration:none;text-underline:none'>M-F 8am-5pm</span><span style='font-family:"Times New Roman","serif";color:windowtext;mso-font-kerning: 0pt;font-weight:normal;text-decoration:none;text-underline:none'><o:p></o:p></span></a></span></b></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto; margin-left:.5in'><span style='font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman";color:red'><a href="mailto:helpdesk@westga.edu"><span style='color:red;text-decoration:none;text-underline:none'>There is nothing your instructor can do about technical problems you may encounter. When taking an online class, <b>you must assume that some technical problems will occur </b>and plan accordingly whenever possible. (E.g., you should not wait until the last couple of hours to submit an assignment; you should not purposely skip a quiz thinking that it will be your dropped grade; etc.)</span><span style='font-family:"Times New Roman","serif";color:windowtext;text-decoration: none;text-underline:none'><o:p></o:p></span></a></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto; margin-left:.5in'><i><span style='font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman";color:red'><a href="mailto:helpdesk@westga.edu"><span style='color:red;text-decoration:none;text-underline:none'>Technical problems (along with serious personal issues) are why the lowest quiz grade and lowest assignment grade are dropped and why an optional final is offered.</span><span style='font-family:"Times New Roman","serif";color:windowtext;font-style:normal; text-decoration:none;text-underline:none'><o:p></o:p></span></a></span></i></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto; mso-outline-level:2'><b><span style='font-size:18.0pt;mso-fareast-font-family: "Times New Roman"'><a href="mailto:helpdesk@westga.edu"><span style='color: windowtext;text-decoration:none;text-underline:none'>File: Class Announcements, Contacting the Instructor<o:p></o:p></span></a></span></b></p> <p class=MsoNormal><b><span style='font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><a href="mailto:helpdesk@westga.edu"><span style='color: windowtext;text-decoration:none;text-underline:none'>Announcements:</span><span style='font-family:"Times New Roman","serif";color:windowtext;font-weight:normal; text-decoration:none;text-underline:none'> </span><span style='color:windowtext; font-weight:normal;text-decoration:none;text-underline:none'>Any important course announcements from your instructor will be sent via our course e-mail in <span class=SpellE>CourseDen</span>/<span class=SpellE>WebCT</span>. You should check your e-mail often (at least once per day).</span><span style='font-family: "Times New Roman","serif";color:windowtext;font-weight:normal;text-decoration: none;text-underline:none'> <o:p></o:p></span></a></span></b></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'><a href="mailto:helpdesk@westga.edu"><span style='color:windowtext;text-decoration: none;text-underline:none'>Contacting the Instructor/Office Hours:</span><span style='font-family:"Times New Roman","serif";color:windowtext;font-weight:normal; text-decoration:none;text-underline:none'><o:p></o:p></span></a></span></b></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'><a href="mailto:helpdesk@westga.edu"><span style='color:windowtext;text-decoration: none;text-underline:none'>1.&nbsp; I will be holding in-person office hours on Mondays and Wednesdays, 9:00am-11:00am and 1:45pm-2:30pm.&nbsp; (Excluding holidays and finals week)</span><span style='font-family:"Times New Roman","serif"; color:windowtext;text-decoration:none;text-underline:none'><o:p></o:p></span></a></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'><a href="mailto:helpdesk@westga.edu"><span style='color:windowtext;text-decoration: none;text-underline:none'>2.&nbsp; E-mail. <b>I will respond to e-mails Monday through Friday.</b> &nbsp;Please use the course e-mail within <span class=SpellE>WebCT</span>.&nbsp; Most of the time, I will reply within a few hours.&nbsp; Sometimes it may take a day or two, depending on the nature of the question and/or my access to e-mail.&nbsp; I </span><span style='color:windowtext'>may or may not</span><span style='color:windowtext;text-decoration:none;text-underline: none'> respond to e-mails on the weekend.</span><span style='font-family:"Times New Roman","serif"; color:windowtext;text-decoration:none;text-underline:none'><o:p></o:p></span></a></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'><a href="mailto:helpdesk@westga.edu"><span style='color:windowtext;text-decoration: none;text-underline:none'>If you would like to speak to me some other time, please e-mail your phone number to me and I will call you as soon as I can.</span><span style='font-family:"Times New Roman","serif";color:windowtext;text-decoration: none;text-underline:none'><o:p></o:p></span></a></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'><a href="mailto:helpdesk@westga.edu"><span style='color:windowtext;text-decoration: none;text-underline:none'>(I do not recommend leaving me a voice message at the office if you need an immediate reply.)</span><span style='font-family:"Times New Roman","serif"; color:windowtext;text-decoration:none;text-underline:none'><o:p></o:p></span></a></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><u><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'><a href="mailto:helpdesk@westga.edu"><span class=SpellE><span style='color:windowtext'>Warning<span class=GramE>:If</span></span></span><span style='color:windowtext'> you ask a question that can be answered by reviewing the syllabus, I will not respond to your question!</span><span style='font-family:"Times New Roman","serif"; color:windowtext;text-decoration:none;text-underline:none'> </span><span style='color:windowtext;text-decoration:none;text-underline:none'>If you do not receive a reply from me within two business days (M-F), you can assume one of two things: (1) You have asked a question that is on the syllabus, or (2) I did not receive your e-mail and you should re-send your message.</span><span style='font-family:"Times New Roman","serif";color:windowtext;text-decoration: none;text-underline:none'><o:p></o:p></span></a></span></u></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'><a href="mailto:helpdesk@westga.edu"><span style='color:windowtext;text-decoration: none;text-underline:none'>Please feel free to contact me if you have a problem. Do not wait until the end of the semester (or until final grades have been posted!) to discuss any difficulties that you might be having.</span><span style='font-family:"Times New Roman","serif";color:windowtext;text-decoration: none;text-underline:none'><o:p></o:p></span></a></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'><a href="mailto:helpdesk@westga.edu"><span style='color:windowtext;text-decoration: none;text-underline:none'>Note about e-mail courtesy</span><span style='color:windowtext;font-weight:normal;text-decoration:none;text-underline: none'>: Please be polite and respectful if you expect the same from me.&nbsp; Short, curt e-mails drive me crazy... Remember that others can't read your &quot;tone&quot; in a written message</span><span style='font-family:"Times New Roman","serif"; color:windowtext;font-weight:normal;text-decoration:none;text-underline:none'>.<o:p></o:p></span></a></span></b></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto; mso-outline-level:2'><b><span style='font-size:18.0pt;mso-fareast-font-family: "Times New Roman"'><a href="mailto:helpdesk@westga.edu"><span style='color: windowtext;text-decoration:none;text-underline:none'>File: Academic Honesty and ADA Statement<o:p></o:p></span></a></span></b></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'><a href="mailto:helpdesk@westga.edu"><span style='color:windowtext;text-decoration: none;text-underline:none'>Academic Honesty</span><span style='color:windowtext; font-weight:normal;text-decoration:none;text-underline:none'>: Students are expected to recognize and uphold standards of intellectual and academic integrity. UWG, the RCOB and the Department of Marketing and Real Estate assume as a basic and minimum standard of conduct in academic matters that students be honest and that they present for credit only the results of their own efforts. </span><span style='color:windowtext;text-decoration:none;text-underline:none'>You are expected to work on ALL assignments individually</span><span style='color:windowtext; font-weight:normal;text-decoration:none;text-underline:none'>; an act of academic dishonesty will result in a grade of zero for the assignment/assessment and is grounds for dismissal from the College of Business.</span><span style='font-family:"Times New Roman","serif";color:windowtext; font-weight:normal;text-decoration:none;text-underline:none'><o:p></o:p></span></a></span></b></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; color:red'><a href="mailto:helpdesk@westga.edu"><span style='color:red; text-decoration:none;text-underline:none'>Note: I will be checking start/stop times on quizzes and exams, checking IP addresses for computers on which assessments are taken, comparing students' answers to questions, comparing written assignments, etc. looking for signs of cheating.&nbsp; If</span><span style='font-family:"Times New Roman","serif";color:windowtext;text-decoration: none;text-underline:none'> </span><span style='color:red;text-decoration:none; text-underline:none'>I see any signs of cheating, the quizzes and/or exams will become proctored. In this case, you will be required to sign up with a certified testing center (I will provide a list of testing centers to you) and pay a $10 fee per quiz or exam.</span><span style='font-family:"Times New Roman","serif"; color:windowtext;text-decoration:none;text-underline:none'><o:p></o:p></span></a></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'><a href="mailto:helpdesk@westga.edu"><span style='color:windowtext;text-decoration: none;text-underline:none'>Americans with Disabilities Act Statement</span><span style='color:windowtext;font-weight:normal;text-decoration:none;text-underline: none'>: If you are a student who is disabled as defined under the Americans with Disabilities Act and requires assistance or support services, please seek assistance through the Center for Disability Services. A CDS Counselor will coordinate those services. See</span><span style='font-family:"Times New Roman","serif"; color:windowtext;font-weight:normal;text-decoration:none;text-underline:none'> </span><span style='font-family:"Times New Roman","serif";mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast;color:windowtext;font-weight:normal; text-decoration:none;text-underline:none'><span style='mso-field-code:"HYPERLINK \0022javascript\:doWindowOpen\(\0027http\:\/\/www\.westga\.edu\/~dserve\/\0027\,\0027new_frame\0027\,\0027width=600\,height=420\,menubar=1\,toolbar=1\,scrollbars=1\,status=1\,location=1\,resizable=1\0027\,0\)\0022"'><u><span style='mso-fareast-font-family:"Times New Roman";color:blue'>http://www.westga.edu/~dserve/</span></u></span></span><span style='font-family:"Times New Roman","serif";color:windowtext;font-weight:normal; text-decoration:none;text-underline:none'><o:p></o:p></span></a></span></b></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto; mso-outline-level:2'><b><span style='font-size:18.0pt;mso-fareast-font-family: "Times New Roman"'><a href="javascript:doWindowOpen('http://www.westga.edu/~dserve/','new_frame','width=600,height=420,menubar=1,toolbar=1,scrollbars=1,status=1,location=1,resizable=1',0)"><span style='color:windowtext;text-decoration:none;text-underline:none'>File: Final Grade Calculation<o:p></o:p></span></a></span></b></p> <p class=MsoNormal><span style='font-family:"Times New Roman TUR","serif"; mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman"'><a href="javascript:doWindowOpen('http://www.westga.edu/~dserve/','new_frame','width=600,height=420,menubar=1,toolbar=1,scrollbars=1,status=1,location=1,resizable=1',0)"><span style='color:windowtext;text-decoration:none;text-underline:none'>Exams, quizzes and assignments will be weighted according to the following scheme in the calculation of your final grade:</span><span style='font-family:"Times New Roman","serif"; color:windowtext;text-decoration:none;text-underline:none'> <o:p></o:p></span></a></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Times New Roman TUR","serif";mso-fareast-font-family:"Times New Roman"; mso-bidi-font-family:"Times New Roman"'><a href="javascript:doWindowOpen('http://www.westga.edu/~dserve/','new_frame','width=600,height=420,menubar=1,toolbar=1,scrollbars=1,status=1,location=1,resizable=1',0)"><span style='color:windowtext;text-decoration:none;text-underline:none'>Exams (3) -------------------------------------------------------------------22.5% total (7.5% each) </span><span style='font-family:"Times New Roman","serif"; color:windowtext;text-decoration:none;text-underline:none'><o:p></o:p></span></a></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Times New Roman TUR","serif";mso-fareast-font-family:"Times New Roman"; mso-bidi-font-family:"Times New Roman"'><a href="javascript:doWindowOpen('http://www.westga.edu/~dserve/','new_frame','width=600,height=420,menubar=1,toolbar=1,scrollbars=1,status=1,location=1,resizable=1',0)"><span style='color:windowtext;text-decoration:none;text-underline:none'>Case Analyses, Assignments, and Discussions (9, lowest dropped) --------------------------------------------------------------------60% total (7.5% each)</span><span style='font-family:"Times New Roman","serif"; color:windowtext;text-decoration:none;text-underline:none'><o:p></o:p></span></a></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Times New Roman TUR","serif";mso-fareast-font-family:"Times New Roman"; mso-bidi-font-family:"Times New Roman"'><a href="javascript:doWindowOpen('http://www.westga.edu/~dserve/','new_frame','width=600,height=420,menubar=1,toolbar=1,scrollbars=1,status=1,location=1,resizable=1',0)"><span style='color:windowtext;text-decoration:none;text-underline:none'>Chapter Quizzes (7, lowest dropped) ------------------------------------17.5% total (2.917% each)&nbsp; </span><span style='font-family:"Times New Roman","serif"; color:windowtext;text-decoration:none;text-underline:none'><o:p></o:p></span></a></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto; margin-left:1.0in'><b><span style='font-family:"Times New Roman TUR","serif"; mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman"'><a href="javascript:doWindowOpen('http://www.westga.edu/~dserve/','new_frame','width=600,height=420,menubar=1,toolbar=1,scrollbars=1,status=1,location=1,resizable=1',0)"><span style='color:windowtext;text-decoration:none;text-underline:none'>A= 90.0% or more</span><span style='font-family:"Times New Roman","serif";color:windowtext; font-weight:normal;text-decoration:none;text-underline:none'><o:p></o:p></span></a></span></b></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto; margin-left:1.0in'><b><span style='font-family:"Times New Roman TUR","serif"; mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman"'><a href="javascript:doWindowOpen('http://www.westga.edu/~dserve/','new_frame','width=600,height=420,menubar=1,toolbar=1,scrollbars=1,status=1,location=1,resizable=1',0)"><span style='color:windowtext;text-decoration:none;text-underline:none'>B= 80.0% to 89.9%</span><span style='font-family:"Times New Roman","serif";color:windowtext; font-weight:normal;text-decoration:none;text-underline:none'><o:p></o:p></span></a></span></b></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto; margin-left:1.0in'><b><span style='font-family:"Times New Roman TUR","serif"; mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman"'><a href="javascript:doWindowOpen('http://www.westga.edu/~dserve/','new_frame','width=600,height=420,menubar=1,toolbar=1,scrollbars=1,status=1,location=1,resizable=1',0)"><span style='color:windowtext;text-decoration:none;text-underline:none'>C= 70.0% to 79.9%</span><span style='font-family:"Times New Roman","serif";color:windowtext; font-weight:normal;text-decoration:none;text-underline:none'><o:p></o:p></span></a></span></b></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto; margin-left:1.0in'><b><span style='font-family:"Times New Roman TUR","serif"; mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman"'><a href="javascript:doWindowOpen('http://www.westga.edu/~dserve/','new_frame','width=600,height=420,menubar=1,toolbar=1,scrollbars=1,status=1,location=1,resizable=1',0)"><span style='color:windowtext;text-decoration:none;text-underline:none'>D= 60.0% to 69.9%</span><span style='font-family:"Times New Roman","serif";color:windowtext; font-weight:normal;text-decoration:none;text-underline:none'><o:p></o:p></span></a></span></b></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto; margin-left:1.0in'><b><span style='font-family:"Times New Roman TUR","serif"; mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman"'><a href="javascript:doWindowOpen('http://www.westga.edu/~dserve/','new_frame','width=600,height=420,menubar=1,toolbar=1,scrollbars=1,status=1,location=1,resizable=1',0)"><span style='color:windowtext;text-decoration:none;text-underline:none'>F= 59.9% or below</span><span style='font-family:"Times New Roman","serif";color:windowtext; font-weight:normal;text-decoration:none;text-underline:none'><o:p></o:p></span></a></span></b></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto; margin-left:.5in'><b><span style='font-family:"Times New Roman TUR","serif"; mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman"'><a href="javascript:doWindowOpen('http://www.westga.edu/~dserve/','new_frame','width=600,height=420,menubar=1,toolbar=1,scrollbars=1,status=1,location=1,resizable=1',0)"><span style='color:windowtext;text-decoration:none;text-underline:none'>I encourage you to be responsible for yourself and keep a spreadsheet with your grades and what each assignment/quiz/exam is worth so that you ll know what your grade is  and what you need to make on various assignments to get your desired grade  throughout the semester. I do not keep running averages of each student s grade throughout the semester, and I am unable to respond to all students asking, for example, what they need to make on Exam Three to get an A in the class. </span><span style='font-family:"Times New Roman","serif";color:windowtext;font-weight:normal; text-decoration:none;text-underline:none'><o:p></o:p></span></a></span></b></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto; mso-outline-level:2'><b><span style='font-size:18.0pt;mso-fareast-font-family: "Times New Roman"'><a href="javascript:doWindowOpen('http://www.westga.edu/~dserve/','new_frame','width=600,height=420,menubar=1,toolbar=1,scrollbars=1,status=1,location=1,resizable=1',0)"><span style='color:windowtext;text-decoration:none;text-underline:none'>File: And finally...<o:p></o:p></span></a></span></b></p> <p class=MsoNormal><span style='mso-fareast-font-family:"Times New Roman"'><a href="javascript:doWindowOpen('http://www.westga.edu/~dserve/','new_frame','width=600,height=420,menubar=1,toolbar=1,scrollbars=1,status=1,location=1,resizable=1',0)"><span style='color:windowtext;text-decoration:none;text-underline:none'>Good luck!&nbsp; Let's get to work and have a great semester. <o:p></o:p></span></a></span></p> <p class=MsoNormal><a href="javascript:doWindowOpen('http://www.westga.edu/~dserve/','new_frame','width=600,height=420,menubar=1,toolbar=1,scrollbars=1,status=1,location=1,resizable=1',0)"><span style='color:windowtext;text-decoration:none;text-underline:none'><o:p>&nbsp;</o:p></span></a></p> <p class=MsoNormal><a href="javascript:doWindowOpen('http://www.westga.edu/~dserve/','new_frame','width=600,height=420,menubar=1,toolbar=1,scrollbars=1,status=1,location=1,resizable=1',0)"><span style='color:windowtext;text-decoration:none;text-underline:none'><o:p>&nbsp;</o:p></span></a></p> </div> </body> </html>