Open-Ended Questions for Distance Student Telephone Survey

May 2013

How can admissions be improved? (Asked only when students said that advisement services needed improvement)

How can advisement be improved? (Asked only when students said that advisement process needed improvement)

How can registration be improved? (Asked only when students said that registration process needed improvement)

How can fee payment be improved? (Asked only when students said fee payment process needed improvement)

How can tutoring be improved? (asked when students said tutoring for online students needed improvement)

How can library services be improved for online students?

Have you utilized any other student services offered to online students? (asked to specify if answered 'yes')

How can student services be improved for online students?

If your technical orientation to CourseDen did not provide you with enough information to effectively be used by the second week of your course, please explain why.

If you had problems accessing a course or using CourseDen in any way, which of the following did you go to for help? More than one may apply. Was ____________ (answer above) successful in solving your CourseDen issues? (asked to explain detail if answered 'no' or 'somewhat')

Overall, did you received prompt and courteous student support as an online student? If 'no' please explain.

Compared to a traditional course, how much do you think you learned in an online course? Was it about the same, more, or less than in a traditional course? Please explain.

Compared to a traditional course, how much did you interact your instructor and classmates? Was it about the same, more, or less than in a traditional course? Please explain.

Responses for "Other" to the question "For what reasons did you take an online class?"

Finally, are there any other ways online courses, programs, and services for UWG students could be improved?