Result Summary for Survey:Phone Surveys 2011

Phone Surveys 2011

Distance students were surveyed randomly by telephone during April - May 2011.
Results from these focus groups will be used to improve the DE courses at UWG.

The Phone Survey

Telephone Survey Results:

1. Did you receive advisement
		Response Percent	Response Count
I did not receive advisement		19.4%	20
Online		11.7%	12
Through email		7.8%	8
By telephone		1.9%	2
In person		50.5%	52
Self-advised		15.5%	16
Other		1.0%	1

2. Please rate the advisement you received as a distance student?
		Response Percent	Response Count
Good		72.3%	73
Needs improvement		3.0%	3
I did not receive advisement		24.8%	25

3. *If answered "I did not receive advisement": Were you aware advisement is available for all students, including online students?
		Response Percent	Response Count
Yes		64.9%	24
No		35.1%	13

4. Have you utilized admissions services offered by UWG to its online students?
		Response Percent	Response Count
Yes		34.3%	35
No		65.7%	67

5. Have you utilized tutoring services offered by UWG to its online students?
		Response Percent	Response Count
Yes		27.2%	28
No		72.8%	75

6. Have you utilized counseling services offered by UWG to its online students?
		Response Percent	Response Count
Yes		5.8%	6
No		94.2%	97

7. Have you utilized any other student services offered by UWG to its online students?
		Response Percent	Response Count
Yes (specify below)		8.8%	9
No		91.2%	93

8. Please rate the student services as you received as a distance student
		Response Percent	Response Count
Good		64.6%	62
Needs Improvement		6.3%	6
Do Not Remember		29.2%	28

9. Did you utilize any library resources as a distance student, either by visiting a library or using library electronic resources?
		Response Percent	Response Count
Yes		73.8%	76
No		24.3%	25
Unsure		1.9%	2

10. How satisfied are you with the availability of library services at West Georgia for distance students?
		Response Percent	Response Count
very satisfied		61.2%	63
Somewhat satisfied		18.4%	19
Not satisfied		1.9%	2
Does not apply		18.4%	19

11. Please rate the registration process as you experienced it as a distance student?
		Response Percent	Response Count
Good		89.4%	93
Needs improvement		7.7%	8
Don't Remember		2.9%	3

12. How did you initially receive a technical orientation to CourseDen (explain: formerly WebCT if they don’t know) More than one answer may apply.
		Response Percent	Response Count
Through online information		38.2%	39
Through a live orientation		19.6%	20
Through the instructor		42.2%	43
Through the CourseDen (explain: formerly WebCT if they don’t know) Vista student printed handbook		13.7%	14
Through other class members		12.7%	13

13. Did these orientations provide you with enough information to effectively utilize CourseDen by the second week of your course?
		Response Percent	Response Count
Yes		96.0%	97
No		4.0%	4

14. If you had problems accessing the course or utilizing CourseDen in any way, which of the following did you utilize for help. More than one may apply.
		Response Percent	Response Count
Never had problems		77.5%	79
The University’s Distance Learning helpline by either email or phone		3.9%	4
The instructor		18.6%	19
Another classmate		2.9%	3
Online instructions		2.9%	3
The after-hours helpline (the 1-866-588-5293)		2.9%	3

15. How successful was ____________ (answer above) in solving your CourseDen issues?
		Response Percent	Response Count
Very successful		83.3%	30
Somewhat successful		8.3%	3
Not successful at all		8.3%	3

16. Overall, do you feel that you received prompt and courteous student support from West Georgia as a distance learner?
		Response Percent	Response Count
Yes		90.3%	93
No		1.0%	1
Does not apply		8.7%	9

17. Compared to traditional courses, how much do you think you learned in West Georgia’s distance courses?
		Response Percent	Response Count
About the same in each type of course		66.3%	69
I learn more in a distance course		13.5%	14
I learn less in a distance course		20.2%	21

18. How would you compare the level of interaction between yourself and your instructor and your peers in your distance course? Was it about the same, greater, or less than in a traditional course?
		Response Percent	Response Count
About the same		38.8%	40
Greater		21.4%	22
Less		39.8%	41

19. Do you think that there are enough distance courses offered at West Georgia?
		Response Percent	Response Count
Yes		58.8%	60
No		28.4%	29
Uncertain		12.7%	13

20. If the distance course you last took were not offered via distance media, would you have driven to campus to take the course in the traditional manner?
		Response Percent	Response Count
Probably yes		37.9%	39
Probably no		8.7%	9
Definitely yes		41.7%	43
Definitely no		11.7%	12