Phone Survey Interview

Student Name______________________________________________________

Phone Number_____________________________________________________

Distance Course or Department_________________________________________

Date_____________________________________________________________

Interviewer________________________________________________________

Hi, _____________________________________, this is _____________ from the State University of West Georgia. We are doing a quick phone survey with students who have taken distance learning courses in order to improve our services. Would you please spend just a few minutes with me answering a few questions about your experiences as a distance student in _______ (department).

1. Please rate the advisement you received as a distance student?

a. excellent
b. good
c. needs improvement
d. does not apply

*If Needs Improvement checked, ask “in what way could the advisement for you have been improved?”

_______________________________________________________________________________

2. Did you receive advisement

a. online
b. through email
c. by telephone
d. in person
e. self-advised
f. other ___________________

3. Please rate the registration process as you experienced it as a distance student?

a. excellent
b. good
c. needs improvement
d. does not apply

*If Needs Improvement checked, ask “in what way could the registration process for you have been improved?”

_______________________________________________________________________________

4. Did you utilize any library resources as a distance student, either by visiting a library or using library electronic resources?

a. yes
b. no
c. unsure

5. How satisfied are you with the availability of library services at West Georgia for distance students?

a. very satisfied
b. somewhat satisfied
c. not satisfied
d. does not apply

*If not satisfied is circled, ask, “How could library services be improved for distance students?”

_______________________________________________________________________________

6. How did you initially receive a technical orientation to WebCT? More than one answer may apply.

a. through online information
b. through a live orientation
c. through the instructor
d. through the WebCT student printed handbook
e. through other class members

7. Did these orientations provide you with enough information to effectively utilize WebCT by the second week of your course?

a. yes
b. no

*If no, please explain.

_______________________________________________________________________________

8. If you had problems accessing the course or utilizing WebCT in any way, which of the following did you utilize for help. More than one may apply .

a. the Distance Learning helpline by either email or phone
b. the instructor
c. another classmate
d. online instructions
e. other __________
f. never had problems

9. a. (fill in from question 8) How successful was __________ in solving your WebCT problems?

a. very successful
b. somewhat successful
c. not successful at all

b. How successful was __________ in solving your WebCT problems? (Skip if answer to 8 is ‘f’)

a. very successful
b. somewhat successful
c. not successful at all

c. How successful was __________ in solving your WebCT problems? (Skip if answer to 8 is ‘f’)

a. very successful
b. somewhat successful
c. not successful at all

If any of the above were “not successful at all,” then ask, please explain why _____ was not successful in solving your WebCT problems.

_______________________________________________________________________________

10. Overall, do you feel that you received prompt and courteous student support from West Georgia as a distance learner?

a. yes
b. no
c. does not apply

*If no, please explain what could have been improved.

_______________________________________________________________________________

11. Compared to traditional courses, how much do you think you learn in West Georgia’s distance courses?

a. about the same in each type of course
b. I learn more in a distance course
c. I learn less in a distance course

Can you please explain your answer?

_______________________________________________________________________________

12. How would you compare the level of interaction between yourself and your instructor and yourself and other students in your distance course? Was it about the same, greater, or less than in a traditional course?

a. about the same
b. greater
c. less

Please explain your answer.

_______________________________________________________________________________

13. Do you think that there are enough distance courses offered at West Georgia?

a. yes
b. no
c. uncertain

14. If the distance course you last took were not offered via distance media, would you have driven to campus to take the course in the traditional manner?

a. probably yes
b. probably no

Just two more questions!

15. Where is the computer where you most often access WebCT?

a. at home
b. at work
c. on campus
d. other ___________________

And finally, can you think of any other ways in which our distance courses, programs, and services for distance students could be improved at UWG?

_______________________________________________________________________________