Distance students were surveyed randomly by telephone during Spring 2003.
Results from these focus groups will be used to improve the DE courses at UWG.

The Phone Survey

Telephone Survey Results

1. Please rate the advisement you received as a distance student?
 
N = 50 % Numbers
a. excellent 14 7
b. good 44 22
c. needs improvement 6 3
d. does not apply 36 18

2. Did you receive advisement
 
N = 50 % Numbers
a. online 8 4
b. through email 8 4
c. by telephone 24 12
d. in person 56 19
e. self-advised 4 2
f. other ___________________ 2 1

3. Please rate the registration process as you experienced it as a distance student.
 
N=50 % Numbers
a. excellent 36 18
b. good 42 21
c. needs improvement 8 4
d. does not apply 14 7

4. Did you utilize any library resources as a distance student, either by visiting a library or using library electronic resources?
 
N=50
% Numbers
a. yes 46 23
b. no 52 26
c. unsure 2 1

5. How satisfied are you with the availability of library services at West Georgia for distance students?
 
N=50 % Numbers
a. very satisfied 46 23
b. somewhat satisfied 16 8
c. not satisfied 2 1
d. does not apply 36 18

6. How did you initially receive a technical orientation to WebCT? More than one answer may apply.
 
N=50 % Numbers
a. through online information 22 11
b. through a live orientation 12 6
c. through the instructor 44 22
d. through the WebCT student printed handbook 2 1
e. through other class members 16 8

7. Did these orientations provide you with enough information to effectively utilize WebCT by the second week of your course?
 
N=50 % Numbers
a. yes 92 46
b. no 8 4

8. If you had problems accessing the course or utilizing WebCT in any way, which of the following did you utilize for help. More than one may apply .
 
N=50 % Numbers
a. the Distance Learning helpline by either email or phone 16 8
b. the instructor 20 10
c. another classmate 8 4
d. online instructions 4 2
e. other __________ 2 1
f. never had problems 60 30

9. a. (fill in from question 8) How successful was the Distance Learning Helpline in solving your WebCT problems? (Skip if answer to 8 is ‘f’)

 
N=8 % Numbers
a. very successful 75 6
b. somewhat successful 12.5 1
c. not successful at all 12.5 1
    b. How successful was the instructor in solving your WebCT problems? (Skip if answer to 8 is ‘f’)
 
N=10 % Numbers
a. very successful 20 2
b. somewhat successful 60 6
c. not successful at all 20 2
10. Overall, do you feel that you received prompt and courteous student support from West Georgia as a distance learner?
 
N=50 % Numbers
a. yes 94 47
b. no 6 3
c. does not apply 0 0

11. Compared to traditional courses, how much do you think you learn in West Georgia’s distance courses?
 
N=50 % Numbers
a. about the same in each type of course 62 31
b. I learn more in a distance course 20 10
c. I learn less in a distance course 18 9

12. How would you compare the level of interaction between yourself and your instructor and yourself and other students in your distance course? Was it about the same, greater, or less than in a traditional course?
 
N=50 % Numbers
a. about the same 26 13
b. greater 26 13
c. less 48 24

13. Do you think that there are enough distance courses offered at West Georgia?
 
N=50 % Numbers
a. yes 16 8
b. no 54 27
c. uncertain 48 24

14. If the distance course you last took were not offered via distance media, would you have driven to campus to take the course in the traditional manner?
 
N=50 % Numbers
a. probably yes 66 33
b. probably no 34 17

15. Where is the computer where you most often access WebCT?
 
N=50 % Numbers
a. at home 72 36
b. at work 6 3
c. on campus 22 11
d. other ___________________ 0 0

Click here for open-ended comments by surveyed students.

Return to DDEC Evaluation Index

UWG Distance & Distributed Education Center
1803 Maple Street, Carrollton, Georgia 30118
Phone: 678-839-6248 Fax:678-839-0636 EMail: distance@westga.edu

Last updated: October 28, 2004