Distance students were surveyed randomly by telephone during February 2004.
Results from these focus groups will be used to improve the DE courses at UWG.

The Phone Survey

Telephone Survey Results

1. Please rate the advisement you received as a distance student?
 
N = 50 % Numbers
a. excellent 34 17
b. good 52 26
c. needs improvement 2 1
d. does not apply 12 6

2. Did you receive advisement
 
N = 50 % Numbers
a. online 10 5
b. through email 26 13
c. by telephone 14 7
d. in person 64 32
e. self-advised 12 6
f. other ___________________ 2 1

3. Please rate the registration process as you experienced it as a distance student.
 
N=50 % Numbers
a. excellent 44 22
b. good 42 21
c. needs improvement 8 4
d. does not apply 4 2

4. Did you utilize any library resources as a distance student, either by visiting a library or using library electronic resources?
 
N=50
% Numbers
a. yes 64 32
b. no 32 16
c. unsure 2 1

5. How satisfied are you with the availability of library services at West Georgia for distance students?
 
N=50 % Numbers
a. very satisfied 51 23
b. somewhat satisfied 27 12
c. not satisfied 0 0
d. does not apply 22 10

6. How did you initially receive a technical orientation to WebCT? More than one answer may apply.
 
N=50 % Numbers
a. through online information 16 8
b. through a live orientation 18 9
c. through the instructor 64 32
d. through the WebCT student printed handbook 8 4
e. through other class members 12 6

7. Did these orientations provide you with enough information to effectively utilize WebCT by the second week of your course?
 
N=50 % Numbers
a. yes 92 46
b. no 8 4

8. If you had problems accessing the course or utilizing WebCT in any way, which of the following did you utilize for help. More than one may apply .
 
N=50 % Numbers
a. the Distance Learning helpline by either email or phone 16 11
b. the instructor 20 11
c. another classmate 16 8
d. online instructions 10 5
e. other __________ 4 2
f. never had problems 48 24

9. a. (fill in from question 8) How successful was the Distance Learning Helpline in solving your WebCT problems? (Skip if answer to 8 is ‘f’)

 
N=8 % Numbers
a. very successful 75 15
b. somewhat successful 25 5
c. not successful at all 0 0
    b. How successful was the instructor in solving your WebCT problems? (Skip if answer to 8 is ‘f’)
 
N=10 % Numbers
a. very successful 86 6
b. somewhat successful 0 0
c. not successful at all 14 1
10. Overall, do you feel that you received prompt and courteous student support from West Georgia as a distance learner?
 
N=50 % Numbers
a. yes 90 45
b. no 0 0
c. does not apply 10 5

11. Compared to traditional courses, how much do you think you learn in West Georgia’s distance courses?
 
N=50 % Numbers
a. about the same in each type of course 72 36
b. I learn more in a distance course 18 9
c. I learn less in a distance course 10 5

12. How would you compare the level of interaction between yourself and your instructor and yourself and other students in your distance course? Was it about the same, greater, or less than in a traditional course?
 
N=50 % Numbers
a. about the same 34 17
b. greater 24 12
c. less 40 20

13. Do you think that there are enough distance courses offered at West Georgia?
 
N=50 % Numbers
a. yes 42 21
b. no 44 22
c. uncertain 14 7

14. If the distance course you last took were not offered via distance media, would you have driven to campus to take the course in the traditional manner?
 
N=50 % Numbers
a. probably yes 82 41
b. probably no 18 9

15. Where is the computer where you most often access WebCT?
 
N=50 % Numbers
a. at home 72 36
b. at work 2 1
c. on campus 12 6
d. other ___________________ 2 1

Click here for open-ended comments by surveyed students.

Return to DDEC Evaluation Index

UWG Distance & Distributed Education Center
1803 Maple Street, Carrollton, Georgia 30118
Phone: 678-839-6248 Fax:678-839-0636 EMail: distance@westga.edu

Last updated: October 28, 2004