The Phone Survey

Telephone Survey Results

1. Please rate the advisement you received as a distance student?
 

N = 96  Mean = 1.85	%	Frequency
a. excellent	46.9	45
b. good	34.4	33
c. needs improvement	5.2	5
d. does not apply	13.5	13

2. Did you receive advisement
 

N = 96 Mean = 3.14	%	Frequency
a. online	22.9	22
b. through email	14.6	14
c. by telephone	6.3	6
d. in person	42.7	41
e. self-advised	9.4	9
f. other ___________________	4.2	4

3. Please rate the registration process as you experienced it as a distance student.
 

N=96 Mean =1.55	%	Frequency
a. excellent	59.4	57
b. good	31.3	30
c. needs improvement	6.3	6
d. does not apply	2.1	2

4. Did you utilize any library resources as a distance student, either by visiting a library or using library electronic resources?
 

N=96 Mean =1.32	%	Frequency
a. yes	67.7	65
b. no	32.3	31
c. unsure	0	0

5. How satisfied are you with the availability of library services at West Georgia for distance students?
 

N=96   Mean =1.92	%	Frequency
a. very satisfied	56.3	54
b. somewhat satisfied	19.8	19
c. not satisfied	0	0
d. does not apply	24	23

6. How did you initially receive a technical orientation to WebCT? More than one answer may apply.
 

N=96   Mean =1.98	%	Frequency
a. through online information	39.6	38
b. through a live orientation	33.3	32
c. through the instructor	21.9	21
d. through the WebCT student printed handbook	5.2	5
e. through other class members	3	3

7. Did these orientations provide you with enough information to effectively utilize WebCT by the second week of your course?
 

N=96  Mean =1.05	%	Frequency
a. yes	94.8	91
b. no	5.2	5

8. If you had problems accessing the course or utilizing WebCT in any way, which of the following did you utilize for help. More than one may apply .
 

N=96   Mean =4.73	%	Frequency
a. the Distance Learning helpline by either email or phone	11.5	11
b. the instructor	12.5	12
c. another classmate	4.2	4
d. online instructions	2.1	2
e. other __________	3.1	3
f. never had problems	66.7	64

9. a. (fill in from question 8) How successful was the Distance Learning Helpline in solving your WebCT problems? (Skip if answer to 8 is ‘f’)

 

N=31  Mean =1.39	%	Frequency
a. very successful	71	22
b. somewhat successful	19.4	6
c. not successful at all	9.7	3

 

N=2  Mean =1.50	%	Frequency
a. very successful	50	1
b. somewhat successful	50	1
c. not successful at all	14	1

11. Compared to traditional courses, how much do you think you learn in West Georgia’s distance courses?
 

N=96  Mean =1.64	%	Frequency
a. about the same in each type of course	56	58.3
b. I learn more in a distance course	19	19.8
c. I learn less in a distance course	21	21.9

12. How would you compare the level of interaction between yourself and your instructor and yourself and other students in your distance course? Was it about the same, greater, or less than in a traditional course?
 

N=96   Mean =2.04	%	Frequency
a. about the same	37.5	36
b. greater	20.8	20
c. less	41.7	40

13. Do you think that there are enough distance courses offered at West Georgia?
 

N=96  Mean =1.75	%	Frequency
a. yes	50	48
b. no	24	25
c. uncertain	24	25

14. If the distance course you last took were not offered via distance media, would you have driven to campus to take the course in the traditional manner?
 

N=96  Mean =1.09	%	Frequency
a. probably yes	90.6	87
b. probably no	9.4	9

15. Where is the computer where you most often access WebCT?
 

N=95   Mean =1/39	%	Frequency
a. at home	82.3	79
b. at work	3.2	3
c. on campus	5.3	5
d. other ___________________	8.4	8

open-ended comments by surveyed students to be added soon

Return to DDEC Evaluation Index

UWG Distance & Distributed Education Center
1803 Maple Street, Carrollton, Georgia 30118
Phone: 678-839-6248 Fax:678-839-0636 EMail: distance@westga.edu

Last updated: July 29, 2006