Distance students were surveyed randomly by telephone during April 2008.
Results from these focus groups will be used to improve the DE courses at UWG.

The Phone Survey

Telephone Survey Results

1. Please rate the advisement you received as a distance student?
 
N = % Numbers
a. excellent 54.8 46
b. good 34.5 29
c. needs improvement 2.4 2
d. does not apply 7.1 6

2. Did you receive advisement
 
N = 91 % Numbers
a. online 9.5 9
b. through email 21.4 23
c. by telephone 2.4 6
d. in person 47.6 46
e. self-advised 7.1 7
f. other ___________________    

3. Please rate the registration process as you experienced it as a distance student.
 
N=99 % Numbers
a. excellent 50 42
b. good 40.5 34
c. needs improvement 7.1 6
d. does not apply 1.2 1

4. Did you utilize any library resources as a distance student, either by visiting a library or using library electronic resources?
 
N=100
% Numbers
a. yes 69 58
b. no 27.4 23
c. unsure 0 0

5. How satisfied are you with the availability of library services at West Georgia for distance students?
 
N=99 % Numbers
a. very satisfied 61.9 52
b. somewhat satisfied 19 16
c. not satisfied 17.9 15
d. does not apply 1.2 1

6. How did you initially receive a technical orientation to WebCT? More than one answer may apply.
 
N=97 % Numbers
a. through online information 23 22
b. through a live orientation 24 25
c. through the instructor 28 31
d. through the WebCT student printed handbook 6 5
e. through other class members 5 3

7. Did these orientations provide you with enough information to effectively utilize WebCT by the second week of your course?
 
N=50 % Numbers
a. yes 88.1 74
b. no 6 5

8. If you had problems accessing the course or utilizing WebCT in any way, which of the following did you utilize for help. More than one may apply .
 
N=95 % Numbers
a. the Distance Learning helpline by either email or phone 12 10
b. the instructor 22.4 20
c. another classmate 4.6 6
d. online instructions 6.8 5
e. other __________ 1.2 1
f. never had problems 46.4 39

9. a. (fill in from question 8) How successful was the Distance Learning Helpline in solving your WebCT problems? (Skip if answer to 8 is ‘f’)

 
N=8 % Numbers
a. very successful 41.7 35
b. somewhat successful 2.4 2
c. not successful at all 3.6 3
    b. How successful was the instructor in solving your WebCT problems? (Skip if answer to 8 is ‘f’)
 
N=10 % Numbers
a. very successful 40.5 34
b. somewhat successful 1.2 1
c. not successful at all 2.4 2
10. Overall, do you feel that you received prompt and courteous student support from West Georgia as a distance learner?
 
N=100 % Numbers
a. yes 40.5 34
b. no 1.2 1
c. does not apply 3.6 3

11. Compared to traditional courses, how much do you think you learn in West Georgia’s distance courses?
 
N=95 % Numbers
a. about the same in each type of course 22.6 19
b. I learn more in a distance course 48.8 41
c. I learn less in a distance course 27.4 23

12. How would you compare the level of interaction between yourself and your instructor and yourself and other students in your distance course? Was it about the same, greater, or less than in a traditional course?
 
N=93 % Numbers
a. about the same 35.7 30
b. greater 26.2 22
c. less 36.9 31

13. Do you think that there are enough distance courses offered at West Georgia?
 
N=50 % Numbers
a. yes 15.5 13
b. no 38.1 32
c. uncertain 45.2 38

14. If the distance course you last took were not offered via distance media, would you have driven to campus to take the course in the traditional manner?
 
N=95 % Numbers
a. probably yes 69 58
b. probably no 29.8 25

15. Where is the computer where you most often access WebCT?
 
N=96 % Numbers
a. at home 84.1 73
b. at work 4.2 4
c. on campus 8.2 8
d. other ___________________ 3.6 3

Click here for open-ended comments by surveyed students.

Return to DDEC Evaluation Index

UWG Distance & Distributed Education Center
1803 Maple Street, Carrollton, Georgia 30118
Phone: 678-839-6248 Fax:678-839-0636 EMail: distance@westga.edu

Last updated: June 28, 2005