Distance students were surveyed randomly by telephone during April - May 2010.
Results from these focus groups will be used to improve the DE courses at UWG.

The Phone Survey

Telephone Survey Results

1. Please rate the advisement you received as a distance student?
 
N = 100 % Numbers
a. excellent 25.0 25
b. good 52.0 52
c. needs improvement 7.0 7
d. does not apply 16.0 16

2. Did you receive advisement
 
N = 99 % Numbers
a. online 11.1 11
b. through email 20.2 20
c. by telephone 11.1 11
d. in person 52.5 52
e. self-advised 21.2 21
f. other ___________________ 5.1 5

3. Please rate the registration process as you experienced it as a distance student.
 
N=100 % Numbers
a. excellent 37.0 37
b. good

60.0

60
c. needs improvement 3. 3
d. does not apply 0 0

4. Did you utilize any library resources as a distance student, either by visiting a library or using library electronic resources?
 
N=100
% Numbers
a. yes 51.0 51
b. no 49.0 49
c. unsure 0 0

5. How satisfied are you with the availability of library services at West Georgia for distance students?
 
N=99 % Numbers
a. very satisfied 45.5 45
b. somewhat satisfied 14.1 14
c. not satisfied 2.0 2
d. does not apply 38.4 38

6. How did you initially receive a technical orientation to WebCT? More than one answer may apply.
 
N=98 % Numbers
a. through online information 31.6 31
b. through a live orientation 26.5 26
c. through the instructor 41.8 41
d. through the CourseDen student printed handbook 15.3 15
e. through other class members 11.2 11

7. Did these orientations provide you with enough information to effectively utilize WebCT by the second week of your course?
 
N=98 % Numbers
a. yes 94.9 93
b. no 5.1 5

8. If you had problems accessing the course or utilizing WebCT in any way, which of the following did you utilize for help. More than one may apply .
 
N=99 % Numbers
a. the Distance Learning helpline by either email or phone 7.1 7
b. the instructor 14.1 14
c. another classmate 4.0 4
d. online instructions 2.0 2
e. after hours helpline 1.0 1
e. other __________ 4.0 4
f. never had problems 73.7 73

9. a. (fill in from question 8) How successful was the ____________ in solving your WebCT problems? (Skip if answer to 8 is ‘f’)

 
N=24 % Numbers
a. very successful 66.7 16
b. somewhat successful 25.0 6
c. not successful at all 8.3 2
    b. How successful was ________________ in solving your WebCT problems? (Skip if answer to 8 is ‘f’)
 
N=5 % Numbers
a. very successful 60.0 3
b. somewhat successful 40.0 2
c. not successful at all 0 0

c. How successful was ________________ in solving your WebCT problems? (Skip if answer to 8 is ‘f')

 
N=4 % Numbers
a. very successful 75.0 3
b. somewhat successful 0.0 0
c. not successful at all 25.0 1
10. Overall, do you feel that you received prompt and courteous student support from West Georgia as a distance learner?
 
N=99 % Numbers
a. yes 96.0 95
b. no 2.0 2
c. does not apply 2.0 2

11. Compared to traditional courses, how much do you think you learn in West Georgia’s distance courses?
 
N=100 % Numbers
a. about the same in each type of course 59.0 59
b. I learn more in a distance course 21.0 21
c. I learn less in a distance course 20.0 20

12. How would you compare the level of interaction between yourself and your instructor and yourself and other students in your distance course? Was it about the same, greater, or less than in a traditional course?
 
N=100 % Numbers
a. about the same 39.0 39
b. greater 25.0 25
c. less 36.0 36

13. Do you think that there are enough distance courses offered at West Georgia?
 
N=99 % Numbers
a. yes 40.4 40
b. no 42.4 42
c. uncertain 17.2 17

14. If the distance course you last took were not offered via distance media, would you have driven to campus to take the course in the traditional manner?
 
N=100 % Numbers
a. probably yes 28.0 28
b. probably no 5.0 5
c. Definitely yes 45.0 45
d. Definitely no 22.0 22

Click here for open-ended comments by surveyed students.

Return to DDEC Evaluation Index

UWG Distance & Distributed Education Center
1601 Maple Street, Carrollton, Georgia 30118
Phone: 678-839-6248 Fax:678-839-0636 EMail: distance@westga.edu

Last updated: May 20, 2010