Distance students were surveyed randomly by telephone during April - May 2012.
Results from these focus groups will be used to improve the DE courses at UWG.

The Phone Survey

Telephone Survey Results

1. Did you receive advisement
N = 100 %
a. I did not receive advisement 17.0
b. Online 10.0
c. Through email 15.8
c. By telephone 4.0
d. In person 60.0
e. Self-advised 4.0
f. Other 3.0

2. Please rate the advisement you received as a distance student?
N = 92 %
a. Good 79.3
b. Needs improvement 9.8
c. I did not receive advisement 10.9

3. *If answered "I did not receive advisement": Were you aware advisement is available for all students, including online students?
N=33 %
a. Yes 81.8
b. No 18.2

4. Have you utilized admissions services offered by UWG to its online students?
N=99 %
a. Yes 45.5
b. No 54.5

5. Have you utilized tutoring services offered by UWG to its online students?
N=97 %
a. Yes 20.6
b. No 79.4

6. Have you utilized counseling services offered by UWG to its online students?
N=100 %
a. Yes 14.0
b. No 86.0

7. Have you utilized any other student services offered by UWG to its online students?
N=100 %
a. Yes 22.0
b. No 78.0

8. Please rate the student services as you received as a distance student.
N=86 %
a. Good 80.2
b. Needs Improvement


c. Do Not Remember 17.4

9. Did you utilize any library resources as a distance student, either by visiting a library or using library electronic resources?
N=100 %
a. Yes 74.0
b. No 25.0
c. Unsure 1.0

10. How satisfied are you with the availability of library services at West Georgia for distance students?
N=100 %
a. very satisfied 60.0
b. Somewhat satisfied 20.0
c. Not satisfied 4.0
d. Does not apply 16.0

11. Please rate the registration process as you experienced it as a distance student.
N=98 %
a. Good 82.7
b. Needs improvement


c. Don't Remember 4.1

12. How did you initially receive a technical orientation to CourseDen? More than one answer may apply.
N=99 %
a. Did not receive technical orientation 10.1
b. Through learning by myself 49.5
a. Through online information 8.1
b. Through a live orientation 17.2
c. Through the instructor 17.2
d. Through the CourseDen student printed handbook 8.1
e. Through other class members 8.1

13. Did these orientations provide you with enough information to effectively utilize CourseDen by the second week of your course?
N=86 %
a. Yes 89.5
b. No 10.5

14. If you had problems accessing the course or utilizing CourseDen in any way, which of the following did you utilize for help. More than one may apply.
N=92 %
a. Never had problems 59.8
b. The University's Distance Learning helpline by either email or phone 19.6
c. The instructor 18.5
d. Another classmate 8.7
e. Online instructions 2.2
f. The after-hours helpline (the 1-866-588-5293) 2.2

15. How successful was ____________ (answer above) in solving your CourseDen issues? (Skip if answer to 14 is ‘a’)

N=66 %
a. Very successful 81.8
b. Somewhat successful 13.6
c. Not successful at all 4.5
    b. How successful was ________________ in solving your WebCT problems? (Skip if answer to 8 is ‘f’)
N=5 %
a. very successful 60.0
b. somewhat successful 40.0
c. not successful at all 0

c. How successful was ________________ in solving your WebCT problems? (Skip if answer to 8 is ‘f')

N=4 %
a. very successful 75.0
b. somewhat successful 0.0
c. not successful at all 25.0
16. Overall, do you feel that you received prompt and courteous student support from West Georgia as a distance learner?
N=96 %
a. Yes 85.4
b. No 2.1
c. Does not apply 12.5

17. Compared to traditional courses, how much do you think you learned in West Georgia’s distance courses?
N=99 %
a. About the same in each type of course 66.7
b. I learn more in a distance course 14.1
c. I learn less in a distance course 19.2

18. How would you compare the level of interaction between yourself and your instructor and your peers in your distance course? Was it about the same, greater, or less than in a traditional course?
N=100 %
a. About the same 32.0
b. Greater 20.0
c. Less 48.0

19. Do you think that there are enough distance courses offered at West Georgia?
N=100 %
a. Yes 53.0
b. No 32.0
c. Uncertain 15.0

20. If the distance course you last took were not offered via distance media, would you have driven to campus to take the course in the traditional manner?
N=100 %
a. Probably yes 48.0
b. Probably no 18.0
c. Definitely yes 23.0
d. Definitely no 11.0

Click here for open-ended comments by surveyed students.

Return to DDEC Evaluation Index

UWG Distance & Distributed Education Center
1601 Maple Street, Carrollton, Georgia 30118
Phone: 678-839-6248 Fax:678-839-0636 EMail: distance@westga.edu

Last updated: Nov 1, 2012