Distance students were surveyed
randomly by telephone during April - May 2012.
Results from these focus groups will be used to improve
the DE courses at UWG.
Telephone Survey Results
1. Did you receive advisement
| N = 100 | % |
| a. I did not receive advisement | 17.0 |
| b. Online | 10.0 |
| c. Through email | 15.8 |
| c. By telephone | 4.0 |
| d. In person | 60.0 |
| e. Self-advised | 4.0 |
| f. Other | 3.0 |
2. Please rate the advisement you received as a distance student?
| N = 92 | % |
| a. Good | 79.3 |
| b. Needs improvement | 9.8 |
| c. I did not receive advisement | 10.9 |
3. *If answered "I did not receive advisement": Were you aware advisement is available for all students, including online students?
| N=33 | % |
| a. Yes | 81.8 |
| b. No | 18.2 |
4. Have you utilized admissions services offered by UWG to its online students?
| N=99 | % |
| a. Yes | 45.5 |
| b. No | 54.5 |
5. Have you utilized tutoring services offered by UWG to its online students?
| N=97 | % |
| a. Yes | 20.6 |
| b. No | 79.4 |
6. Have you utilized counseling services offered by UWG to its online students?
| N=100 | % |
| a. Yes | 14.0 |
| b. No | 86.0 |
7. Have you utilized any other student services offered by UWG to its online students?
| N=100 | % |
| a. Yes | 22.0 |
| b. No | 78.0 |
8. Please rate the student services as you received as
a distance student.
| N=86 | % |
| a. Good | 80.2 |
| b. Needs Improvement | 2.3 |
| c. Do Not Remember | 17.4 |
9. Did you utilize any library resources as a distance student, either
by visiting a library or using library electronic resources?
| N=100 | % |
| a. Yes | 74.0 |
| b. No | 25.0 |
| c. Unsure | 1.0 |
10. How satisfied are you with the availability of library services
at West Georgia for distance students?
| N=100 | % |
| a. very satisfied | 60.0 |
| b. Somewhat satisfied | 20.0 |
| c. Not satisfied | 4.0 |
| d. Does not apply | 16.0 |
11. Please rate the registration process as you experienced it as
a distance student.
| N=98 | % |
| a. Good | 82.7 |
| b. Needs improvement | 13.3 |
| c. Don't Remember | 4.1 |
12. How did you initially receive a technical orientation to CourseDen?
More than one answer may apply.
| N=99 | % |
| a. Did not receive technical orientation | 10.1 |
| b. Through learning by myself | 49.5 |
| a. Through online information | 8.1 |
| b. Through a live orientation | 17.2 |
| c. Through the instructor | 17.2 |
| d. Through the CourseDen student printed handbook | 8.1 |
| e. Through other class members | 8.1 |
13. Did these orientations provide you with enough information to
effectively utilize CourseDen by the second week of your course?
| N=86 | % |
| a. Yes | 89.5 |
| b. No | 10.5 |
14. If you had problems accessing the course or utilizing CourseDen in
any way, which of the following did you utilize for help. More than one
may apply.
| N=92 | % |
| a. Never had problems | 59.8 |
| b. The University's Distance Learning helpline by either email or phone | 19.6 |
| c. The instructor | 18.5 |
| d. Another classmate | 8.7 |
| e. Online instructions | 2.2 |
| f. The after-hours helpline (the 1-866-588-5293) | 2.2 |
15. How successful was ____________ (answer above) in solving your CourseDen issues? (Skip if answer to 14 is ‘a’)
b. How successful was ________________ in solving your WebCT problems? (Skip if answer to 8 is ‘f’)
N=66 % a. Very successful 81.8 b. Somewhat successful 13.6 c. Not successful at all 4.5
16. Overall, do you feel that you received prompt and courteous student support from West Georgia as a distance learner?
N=5 % a. very successful 60.0 b. somewhat successful 40.0 c. not successful at all 0 c. How successful was ________________ in solving your WebCT problems? (Skip if answer to 8 is ‘f')
N=4 % a. very successful 75.0 b. somewhat successful 0.0 c. not successful at all 25.0
| N=96 | % |
| a. Yes | 85.4 |
| b. No | 2.1 |
| c. Does not apply | 12.5 |
17. Compared to traditional courses, how much do you think you learned
in West Georgia’s distance courses?
| N=99 | % |
| a. About the same in each type of course | 66.7 |
| b. I learn more in a distance course | 14.1 |
| c. I learn less in a distance course | 19.2 |
18. How would you compare the level of interaction between yourself
and your instructor and your peers in your distance course?
Was it about the same, greater, or less than in a traditional course?
| N=100 | % |
| a. About the same | 32.0 |
| b. Greater | 20.0 |
| c. Less | 48.0 |
19. Do you think that there are enough distance courses offered at
West Georgia?
| N=100 | % |
| a. Yes | 53.0 |
| b. No | 32.0 |
| c. Uncertain | 15.0 |
20. If the distance course you last took were not offered via distance
media, would you have driven to campus to take the course in the traditional
manner?
| N=100 | % |
| a. Probably yes | 48.0 |
| b. Probably no | 18.0 |
| c. Definitely yes | 23.0 |
| d. Definitely no | 11.0 |
Click here for open-ended comments by surveyed students.
Return to DDEC Evaluation Index
UWG Distance & Distributed Education Center
1601 Maple Street, Carrollton, Georgia 30118
Phone: 678-839-6248 Fax:678-839-0636 EMail: distance@westga.edu
Last updated: Nov 1, 2012