Distance students were surveyed randomly by telephone during April - May 2012.
Results from these focus groups will be used to improve the DE courses at UWG.

The Phone Survey

Telephone Survey Results

1. Please rate the admissions process at UWG.
 
N = 109 %
a. Good 89.0
b. Needs Improvement 11.0

2. How did you receive advisement services offered to online students?
 
N = 108 %
a. Online 16.7
b. Through email 23.1
c. By telephone 9.3
d. In person 63.9
e. Did not receive advisement (Skip # 3) 15.7

3. Please rate the advisement you received as an online student.
 
N=91 %
a. Good 85.7
b. Needs Improvement 14.3

4. Were you aware advisement is available for all students, including online students?
 
N=105 %
a. Yes 95.2
b. No 4.8

5. Please rate the registration process you experienced as an online student?
 
N=107 %
a. Good 73.8
b. Needs Improvement 26.2

6. Please rate the fee payment process you experienced as an online student?
 
N=110 %
a. Good 87.3
b. Needs Improvement 12.7

7. Have you received tutoring services offered to online students?
 
N=110 %
a. Yes 12.7
b. No (Skip #8) 87.3

8. Please rate the tutoring you received as an online student.
 
N=15 %
a. Good 73.3
b. Needs Improvement

26.7

9. Were you aware tutoring is available for all students, including online
students?

 
N=110 %
a. Yes 74.5
b. No 25.5

10. Have you received counseling services offered to online students?
 
N=110 %
a. Yes 12.7
b. No (Skip #11) 87.3

11. Please rate the counseling you received as an online student.
 
N=14 %
a. Good 78.6
b. Needs improvement

21.4

12. Were you aware counseling is available for all students, including online
students?

 
N=110 %
a. Yes 70
b. No 30

 

13. Did you use any library resources as an online student, either by visiting a
library or using online library resources?
N=109 %
a. Yes 84.4
b. No 15.6

 

14. Please rate the availability of library services for online students.
N=101 %
a. Good 90.1
b. Needs Improvement 9.9

15. Have you utilized any other student services offered to online students?
N=105 %
a. Yes 49.5
b. No 50.5
   

16. Please rate the student services as you received as an online student.

N=61 %
a. Good 93.4
b. Needs Improvement 6.6

 

17. How did you receive a technical orientation to CourseDen? More than one answer may apply.

N=108 %
a. CourseDen Training Course 31.5
b. Live Oritnetaion 11.1
c. Instructor or orientation module inside your course 25
d. Other class members 2.8
e. Did not receive technical orientation 45.4

18. Did these orientations provide you with enough information to effectively use
CourseDen by the second week of your course?

N=91 %
a. Yes 76.9
b. No 23.1

19. If you had problems accessing a course or using CourseDen in any way, which
of the following did you go to for help? More than one may apply.
 
N=109 %
a. The UWG|Online helpline via email or phone 22
b. CourseDen Training Course 3.7
c. Instructor or orientation module inside the course 22.9
d. Another classmate 19.3
e. After-hours helpline: 1-855-722-0423 1.8
Never has problems (Skip #21, #22) 49.5

20. Was ____________ (answer above) successful in solving your CourseDen
issues?
N=100 %
a. Yes 82.8
b. Somewhat 10.3
c. No 6.9

21. Overall, did you received prompt and courteous student support as an online
student?
 
N=100 %
a. Yes 89.8
b. No 10.2

22. Compared to a traditional course, how much do you think you learned in an
online course? Was it about the same, more, or less than in a traditional course?

 
N=109 %
a. About the same 50.5
b. More 17.4
c. Less 32.1

 

23. Compared to a traditional course, how much did you interact your instructor
and classmates? Was it about the same, more, or less than in a traditional course?
N=109 %
a. About the same 22.9
b. More 22.9
c. Less 54.1

 

24. Do you think there are enough online courses offered at UWG?
N=100 %
a. Yes 57.8
b. No 23.9
c. Not sure 18.3

 

25. If the online course you last took was not offered online, would you have
driven to campus to take the course?
N=108 %
a. Yes 75
b. No 25
c. Not offered 0

 

26. For what reasons did you take an online class? Multiple responses may apply.
N=108 %
a. Part pf an online degree program 11.1
b. Not offered on campus 23.1
c. Distance (too far to drive) 24.1
d. Cost (save money) 4.6
Convenience 76.9

 

Click here for open-ended comments by surveyed students.

Return to DDEC Evaluation Index

UWG|Online
1601 Maple Street, Carrollton, Georgia 30118
Phone: 678-839-6248 Fax:678-839-0636 EMail: online@westga.edu

Last updated: Oct 1, 2013