Distance students were surveyed randomly by telephone during April - May 2014.
Results from these focus groups will be used to improve the DE courses at UWG.

The Phone Survey

Telephone Survey Results

1. Please rate the admissions process at UWG.

N = 65 %
a. Good 84.6
b. Needs Improvement 15.4

2. Were you aware advisement is available for online students?

N = 101 %
a. Yes 86.1
b. No 13.9

3. In your most recent advisement, how did you receive advisement services? More than one may apply.

N=92 %
a. I did not receive advisement 7.6
b. Online 5.4
c. Through email 51.1
d. By telephone 28.3
e. In person 29.4

4. Please rate the advisement you received.

N=83 %
a. Good 96.4
b. Needs Improvement 3.6

5. Please rate the registration process you experienced.

N=103 %
a. Good 94.2
b. Needs Improvement 5.8

6. Please rate the fee payment process you experienced.

N=104 %
a. Good 94.2
b. Needs Improvement 5.8

7. Were you aware tutoring services are available for online students?

N=103 %
a. Yes 66.0
b. No (Skip #8) 34.0

8. Did you utilize any of the available tutoring services?

N=68 %
a. Yes 10.3
b. No 89.7

9. Please rate the tutoring you received as an online student.

N=7 %
a. Good 85.7
b. Needs Improvement

14.3

10. Were you aware health, counseling and accessibility services were available for online students?

N=103 %
a. Yes 51.5
b. No 48.5

11. Have you ever utilized any of these services? (In reference to Question 10)

N=52 %
a. Yes 5.8
b. No (Skip #11) 94.2

12. Please rate the services you utilized.

N=3 %
a. Good 100.0
b. Needs improvement

0.0

 

13. Did you use any library resources, either by visiting a library or using online library resources?

N=104 %
a. Yes 63.5
b. No 36.5

14. Please rate the availability of library services for online students.

N=76 %
a. Good 92.1
b. Needs Improvement 7.9

15. Have you utilized any other student services offered to online students?

N=103 %
a. Yes 68.9
b. No 31.1
   

16. Please rate your experience with the student service(s) that you received.

N=71 %
a. Good 93.0
b. Needs Improvement 7.0

 

17. How did you receive instruction on how to use CourseDen? More than one may apply.

N=104 %
a. Did not receive instruction 1.0
b. Learned by myself 50.0
c. Online information 15.4
d. Live Orientation 9.6
e. The instructor or orientation module inside your course 26.0
f. Online CourseDen training course 16.4
g. Other class members 3.9

18. Did those instructions provide you with enough information to effectively use CourseDen by the second week of your course?

N=102 %
a. Yes 98.0
b. No 2.0

19. If you had problems accessing a course or using CourseDen how did you seek help? More than one may apply.

N=104 %
a. Never had problems 62.5
b. The UWG|Online Help Desk by either email, phone or live chat 22.1
c. The instructor or orientation module inside the course 13.5
d. Another classmate 2.9
e. The online CourseDen training course 1.9
f. The after-hours Help Desk 0.0

20. Was ____________ (answer above) successful in solving your issues?

N=38 %
a. Yes 92.1
b. Somewhat 7.9
c. No 0.0

21. Overall, did you receive prompt and courteous support?

N=37 %
a. Yes 97.3
b. No 2.7

22. Have you ever taken a traditional campus course?

N=104 %
a. Yes 54.8
b. No 45.2

23. Compared to a traditional course, how much do you think you learned in an online course? Was it about the same, more, or less than in a traditional course?

N=56 %
a. About the same 55.4
b. More 23.2
c. Less 21.4

24. Compared to a traditional course, how much did you interact your instructor? Was it about the same, more, or less than in a traditional course?

N=57 %
a. About the same 28.1
b. More 26.3
c. Less 45.6

25. Compared to a traditional course, how much did you interact with your classmates? Was it about the same, more, or less than in a traditional course?

N=59 %
a. About the same 23.7
b. More 32.2
c. Less 44.1

26. Are you an adult learner or veteran? More than one may apply.

N=104 %
a. Adult Learner 77.9
b. Veteran 8.7
c. Neither 16.4

27. Do you think there are enough online courses offered at UWG?

N=102 %
a. Yes 68.6
b. No 24.5
c. Not sure 6.9

28. If your recent online course(s) were not offered online, would you have driven to our Carrollton or Newnan campus to take the course?

N=102 %
a. Yes 43.1
b. No 55.9
c. Not offered on either campus 1.0

29. What reason(s) led you to take an online class? More than one may apply.

N=100 %
a. Part of an online degree program 22.0
b. Not offered on campus 2.0
c. Distance (too far to dirve) 26.0
d. Cost (save money) 9.0
e. Convenience 79.0

30. If offered virtually, would you participate in student life, student government or student association opportunities? (examples: honors, clubs etc.)

N=101 %
a. Yes 33.7
b. No 61.4
c. Not sure 5.0

Click here for open-ended comments by surveyed students.

Return to DDEC Evaluation Index

UWG|Online
1601 Maple Street, Carrollton, Georgia 30118
Phone: 678-839-6248 Fax:678-839-0636 EMail: online@westga.edu

Last updated: 7/11/2014