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Distance Statistics

Helpdesk Statistics


HelpDesk Volume for DDEC

FY05: 1815
FY06: 1658
FY07: 2040
FY08: 3343
FY09: 4221

HelpCall Data FY09 (07/01/2008 - 06/30/2009)
  Calls Avg. Minutes/ Total Minutes Response Time Solution Time Courtesy Tech. Knowledge Overall Support Professionalism
Christy 158 7/2223 9.94 9.85 10 9.94 9.91 10
Alicia 129 5/601 9.94 9.87 10 9.88 9.94 10
Janet 553 25/13818 9.92 9.86 9.98 9.96 9.90 9.98
Stacey 896 22/19830 9.29 9.23 9.67 9.70 9.59 9.61
Cheryl 317 11/3468 9.28 8.07 9.77 9.54 9.41 9.58
Craig 233 2/468 ? missing ? missing ? missing ? missing ? missing ? missing
Dawn 61 3/178 NA NA NA NA NA NA
DL Assistants 1874 12/21800 9.89 9.83 9.91 9.81 9.88 ? missing
Total 4221 62386 min. / 1040 hrs            

HelpCall Data FY08 (07/01/2007 - 06/30/2008)
  Calls Avg.
Minutes 		Surveys Received Response Time Solution Time Courtesy Tech. Knowledge Overall Support Professionalism
Christy 201                
Alicia 209                
Janet 601                
Stacey 488                
Cheryl 759                
DL Assistants 1085                
Total 3343                

HelpCall Data FY07 (07/01/2006 - 01/18/2007)
 
Calls
Avg. Minutes
Surveys Received
Response Time
Solution Time
Courtesy
Tech. Knowledge
Overall Support
Professionalism
Christy
165
13
34
9.88
9.92
10.0
10.0
10.0
10.0
Chris
136
9
57
9.80
9.90
10.0
9.90
9.90
9.80
Janet
622
28
48
9.94
9.94
9.99
9.94
9.95
9.96
Stacey
520
13
235
9.88
9.94
9.99
9.94
9.95
9.94
DL Assistants
597
7
180
9.96
9.88
9.96
9.89
9.89
9.89
Total
2040
14
554
9.92
9.93
9.98
9.90
9.94
9.94

Please click here for statistics to previous years
SACS Self Study
Response to SACS
2006 Instructional Delivery Plan Submission
Helpdesk Statistics
 




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