STATE UNIVERSITY OF WEST GEORGIA DISTANCE LEARNING  Access Denied These are the instructions. When Username & Password are submitted, "Access Denied" message pops up. (a)   Are you sure that you are typing in the correct login information?, Your WebCT ID, also known as your "Username", is the same as your UWG e-mail username (example: stu6550). Do type this in all small letters. If you do not know what your UWG assigned e-mail is, you need no password to search for your username here: http://sylvester.westga.edu:9004/public/plsql/webct_email Your initial webct password is the last two digits of your birth year followed by the last four digits of your social security number. Changing your banweb password does not change your WebCT password. REMEMBER: This information is case sensitive and there should be no spaces. Also, when you have finished typing your Username be careful not to hit the space bar; the computer will read the empty space as a character and you will not be allowed access. (5)   Are you sure you are clicking on the Login to MyWebCT link?  Sometimes users try & go to the course listing & click on the specific name of their course, in order to login. This step is unnecessary & may actually cause your login to fail. Always use the Login to MyWebCT link found at http://webct.westga.edu (6) Are you sure your "Caps Lock" function was not turned on accidentally? Please double-check by trying again. (7) Are you sure you typed the inormation with no spaces and no periods? Please double-check by trying again. (8) Are you sure you didn't hit the space bar after typing either the Username or the Password? Please, double-check by trying again. (9)   Are you trying to access the course from a bookmarking of the course URL? Clear your cache & set your preferences; make sure the preferences are set so that your cache should compare to document on the web EVERY time... (details below) In Netscape Navigator 4, go to the "Edit" menu and choose "Preferences". First, click on the word Advanced. Make sure that Enable Java, Enable Javascript, and Accept Cookies are all checked. Then, click on the 'plus' sign next to the word Advanced. Click on Cache, and make sure the radio button Every Time is selected. For Internet Explorer 4: from the View menu, select Internet Options, then General. The middle of the page refers to Temporary Internet Files. Choose Settings, then Every Visit to the Page. Then, from the Internet Options, choose Advanced, then Accept Cookies, then Java JIT Compiler. Javascript is automatically enabled in Explorer. Once you have set the preferences, restart browser. If you STILL experience problems, try NOT using a bookmark but typing in the entire URL from scratch. Also, always retype your password. (10)   Did you perhaps change your password and forget the new one? If so, contact your professor or contact the DE HelpLine (678) 839-6248 or distance@westga.edu and ask that your password be "reset". (11)   Are you using Netscape 4.0 or higher? If not, upgrade to Netscape 4.0 or higher; Netscape 6.0 is problematic, however, on some systems. If you are a Macintosh computer user using Explorer 4.0, you will need to upgrade as well. (1) Are you using AOL's browser? If so, AOL's version of Explorer is NOT always compatible with WebCT; specifically AOL 5.0 may create problems. Solution #1: Install Netscape (either from CD or download from www.netscape.com BUT know that AOL will not allow you to download a file larger than 12.4 MB). Solution #2: Use the Netscape Browser instead of AOL's Browser. Here's how: Dial up the AOL service. Do not minimize AOL (you will need to be able to see the Idle Timer messager if it appears & click on the "Yes" button to prevent timing-out). Create a "PRIVATE" chat room and leave the room "open" before going out to use alternate browser. Run and use Navigator (or IE) when you want to access WebCT and also to get full benefit from other web applications. Here is another hopefully helpful resource: http://webmaster.info.aol.com/ (2)   Are other users at different locations having the same problem?(ask your professor or call the Distance Ed office at (678) 839-6248 If there are others experiencing the same problems then most likely there is a problem with the course student database. Contact DE HelpLine at distance@westga.edu or (678) 839-6248. If others are NOT experiencing the same problem connecting, then the problem is not with the student database system & you need to continue on with this diagnostic database. (3) Are your Browser Preferences set correctly? Each browser uses a different route to get to and set the preferences. It is crucial to set preferences having to do with your Cache and with the browser's Java and Javascript capabilities. In Netscape Navigator 4, go to the "Edit" menu and choose "Preferences". First, click on the word Advanced. Make sure that Enable Java, Enable Javascript, and Accept Cookies are all checked. Then, click on the 'plus' sign next to the word Advanced. Click on Cache, and make sure that the radio button Every Time is selected. For Internet Explorer 4: For the View menu, select Internet Options, then General. The middle of the page refers to Temporary Internet Files. Choose Settings, then Every Visit to the Page. Then, from Internet Options, choose Advanced, then Accept Cookies, then Java JIT Compiler. Javascript is automatically enabled in Internet Explorer. Once you have set the preferences, restart browser. (4)   Have you explored all other troubleshooting options in this database without success? Contact the DE HelpLine at (678) 839-6248 or distance@westga.edu. Possibly your name was either left off of the student roll or misspelled... (12) Back to Troubleshooting Desk Back to Distance Learning Home