STATE UNIVERSITY OF WEST GEORGIA DISTANCE LEARNING
Bulletin Board
These are the instructions.
When I click on the Bulletin Board icon, new window opens but nothing happens - the screen remains blank. (g)
1
Are you using Netscape 4.0 or higher?
If not, upgrade to Netscape 4.0 or higher; Netscape 6.0 is problematic, however, on some systems.
If you are a Macintosh computer user using Explorer 4.0, you will need to upgrade as well.
(1)
Are you using AOL's browser?
If so, AOL's version of Explorer is NOT always compatible with WebCT; specifically AOL 5.0 may create problems.
Solution #1: Install Netscape (either from CD or download from www.netscape.com BUT know that AOL will not allow you to download a file larger than 12.4 MB).
Solution #2: Use the Netscape Browser instead of AOL's Browser. Here's how:
Dial up the AOL service. Do not minimize AOL (you will need to be able to see the Idle Timer messager if it appears & click on the "Yes" button to prevent timing-out). Create a "PRIVATE" chat room and leave the room "open" before going out to use alternate browser. Run and use Navigator (or IE) when you want to access WebCT and also to get full benefit from other web applications.
Here is another hopefully helpful resource: http://webmaster.info.aol.com/
(2)
3
Are other users at different locations having the same problem?(ask your professor or call the Distance Ed office at (678) 839-6248 If there are others experiencing the same problems then most likely there is a problem with the course student database. Contact DE HelpLine at distance@westga.edu or (678) 839-6248.
If others are NOT experiencing the same problem connecting, then the problem is not with the student database system & you need to continue on with this diagnostic database.
(3)
Are your Browser Preferences set correctly?
Each browser uses a different route to get to and set the preferences. It is crucial to set preferences having to do with your Cache and with the browser's Java and Javascript capabilities.
In Netscape Navigator 4, go to the "Edit" menu and choose "Preferences". First, click on the word Advanced. Make sure that Enable Java, Enable Javascript, and Accept Cookies are all checked. Then, click on the 'plus' sign next to the word Advanced. Click on Cache, and make sure that the radio button Every Time is selected.
For Internet Explorer 4: For the View menu, select Internet Options, then General. The middle of the page refers to Temporary Internet Files. Choose Settings, then Every Visit to the Page. Then, from Internet Options, choose Advanced, then Accept Cookies, then Java JIT Compiler. Javascript is automatically enabled in Internet Explorer.
Once you have set the preferences, restart browser.
(4)
14
Are you accessing from a phone line that has call waiting - is it possible that someone called and kicked you offline?
Check with your specific Internet Service Provider; you may have to type *70, before the ISP connection phone number, in order to disable call waiting while you are online.
(14)
1
Are you using Netscape 4.0 or higher?
If not, upgrade to Netscape 4.0 or higher; Netscape 6.0 is problematic, however, on some systems.
If you are a Macintosh computer user using Explorer 4.0, you will need to upgrade as well.
(1)
Are you using AOL's browser?
If so, AOL's version of Explorer is NOT always compatible with WebCT; specifically AOL 5.0 may create problems.
Solution #1: Install Netscape (either from CD or download from www.netscape.com BUT know that AOL will not allow you to download a file larger than 12.4 MB).
Solution #2: Use the Netscape Browser instead of AOL's Browser. Here's how:
Dial up the AOL service. Do not minimize AOL (you will need to be able to see the Idle Timer messager if it appears & click on the "Yes" button to prevent timing-out). Create a "PRIVATE" chat room and leave the room "open" before going out to use alternate browser. Run and use Navigator (or IE) when you want to access WebCT and also to get full benefit from other web applications.
Here is another hopefully helpful resource: http://webmaster.info.aol.com/
(2)
Are your Browser Preferences set correctly?
Each browser uses a different route to get to and set the preferences. It is crucial to set preferences having to do with your Cache and with the browser's Java and Javascript capabilities.
In Netscape Navigator 4, go to the "Edit" menu and choose "Preferences". First, click on the word Advanced. Make sure that Enable Java, Enable Javascript, and Accept Cookies are all checked. Then, click on the 'plus' sign next to the word Advanced. Click on Cache, and make sure that the radio button Every Time is selected.
For Internet Explorer 4: For the View menu, select Internet Options, then General. The middle of the page refers to Temporary Internet Files. Choose Settings, then Every Visit to the Page. Then, from Internet Options, choose Advanced, then Accept Cookies, then Java JIT Compiler. Javascript is automatically enabled in Internet Explorer.
Once you have set the preferences, restart browser.
(4)
1
Are you using Netscape 4.0 or higher?
If not, upgrade to Netscape 4.0 or higher; Netscape 6.0 is problematic, however, on some systems.
If you are a Macintosh computer user using Explorer 4.0, you will need to upgrade as well.
(1)
Are you using AOL's browser?
If so, AOL's version of Explorer is NOT always compatible with WebCT; specifically AOL 5.0 may create problems.
Solution #1: Install Netscape (either from CD or download from www.netscape.com BUT know that AOL will not allow you to download a file larger than 12.4 MB).
Solution #2: Use the Netscape Browser instead of AOL's Browser. Here's how:
Dial up the AOL service. Do not minimize AOL (you will need to be able to see the Idle Timer messager if it appears & click on the "Yes" button to prevent timing-out). Create a "PRIVATE" chat room and leave the room "open" before going out to use alternate browser. Run and use Navigator (or IE) when you want to access WebCT and also to get full benefit from other web applications.
Here is another hopefully helpful resource: http://webmaster.info.aol.com/
(2)
Are your Browser Preferences set correctly?
Each browser uses a different route to get to and set the preferences. It is crucial to set preferences having to do with your Cache and with the browser's Java and Javascript capabilities.
In Netscape Navigator 4, go to the "Edit" menu and choose "Preferences". First, click on the word Advanced. Make sure that Enable Java, Enable Javascript, and Accept Cookies are all checked. Then, click on the 'plus' sign next to the word Advanced. Click on Cache, and make sure that the radio button Every Time is selected.
For Internet Explorer 4: For the View menu, select Internet Options, then General. The middle of the page refers to Temporary Internet Files. Choose Settings, then Every Visit to the Page. Then, from Internet Options, choose Advanced, then Accept Cookies, then Java JIT Compiler. Javascript is automatically enabled in Internet Explorer.
Once you have set the preferences, restart browser.
(4)
14
Are you accessing from a phone line that has call waiting - is it possible that someone called and kicked you offline?
Check with your specific Internet Service Provider; you may have to type *70, before the ISP connection phone number, in order to disable call waiting while you are online.
(14)
18
Are you certain that you are looking in the right places? Make sure you have hit the "Show All Messages" link just above the Discussion Board message list. Also, try hitting the "Update Listing" button listed above the Discussion Board message list.
The Discussion Board (Bulletin Board) could be set to open to one Topic area in particular & you may have posted to a different Topic area. Select the "All" Topic area link to view all messages in all Topic areas.
If the message is still not there, the lost message cannot be retrieved; for this reason, we highly urge students to type assignments offline in a word processing program, then highlight, copy, and paste into an e-mail or Discussion Board/ BB message.
Try posting a Test message. If you still cannot "post" your messages, contact the DE HelpLine at distance@westga.edu or (678) 839-6248; notify professor via e-mail that you are unable to participate on the Discussion Board / BB and send any necessary communications through an alternate means (like Private E-mail or regular e-mail, fax, etc...)
(18)