Troubleshooting Help for Distance Students

STATE UNIVERSITY OF WEST GEORGIA DISTANCE LEARNING

My Progress/Tracking

These are the instructions.

I think my tracking record is inaccurate. (w)
1

Are you using Netscape 4.0 or higher?
If not, upgrade to Netscape 4.0 or higher; Netscape 6.0 is problematic, however, on some systems.
If you are a Macintosh computer user using Explorer 4.0, you will need to upgrade as well.
(1)

Are you using AOL's browser?
If so, AOL's version of Explorer is NOT always compatible with WebCT; specifically AOL 5.0 may create problems.

Solution #1: Install Netscape (either from CD or download from www.netscape.com BUT know that AOL will not allow you to download a file larger than 12.4 MB).

Solution #2: Use the Netscape Browser instead of AOL's Browser. Here's how:
Dial up the AOL service. Do not minimize AOL (you will need to be able to see the Idle Timer messager if it appears & click on the "Yes" button to prevent timing-out). Create a "PRIVATE" chat room and leave the room "open" before going out to use alternate browser. Run and use Navigator (or IE) when you want to access WebCT and also to get full benefit from other web applications.

Here is another hopefully helpful resource: http://webmaster.info.aol.com/
(2)

Are your Browser Preferences set correctly? * Especially make sure that you are set to "Accept All Cookies".
Each browser uses a different route to get to and set the preferences. It is crucial to set preferences having to do with your Cache and with the browser's Java and Javascript capabilities.

In Netscape Navigator 4, go to the "Edit" menu and choose "Preferences". First, click on the word Advanced. Make sure that Enable Java, Enable Javascript, and Accept Cookies are all checked. Then, click on the 'plus' sign next to the word Advanced. Click on Cache, and make sure the radio button Every Time is selected.
(20)

Have you explored all other troubleshooting options in this database without success?
Contact the DL HelpLine at (678) 839-6248 or distance@westga.edu (a link I think). Possibly your name was either left off of the student roll or misspelled...
(21)

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