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DLA Conference 2006

* DLA 2006"Best Paper" award winners are featured in this Summer edition!


Summer 2006 - Volume IX, Number II

* DL-sQUAL: A Multiple-Item Scale for Measuring Service Quality of Online Distance Learning Programs

Education is a service with multiplicity of student interactions over time and across multiple touch points. Quality teaching needs to be supplemented by consistent quality supporting services for programs to succeed under the competitive distance learning landscape. ServQual and e-SQ scales have been proposed for measuring quality of traditional and eCommerce services. Currently there are no instruments available to measure the quality of distance learning services. With the growing demand for online education there is a need for an instrument to measure the quality of online distance learning services. This study addresses the gap by identifying the dimensions and the service quality scale (DL-sQUAL) of online distance learning programs...

* Forgotten Faculty: Stress and Job Satisfaction Among Distance Educators

As distance education initiatives flourish throughout higher education, new avenues of opportunity have opened for students and faculty alike. The literature is rich in findings related to factors which foster student satisfaction and success in the virtual environment. Despite the rising numbers of faculty teaching exclusively at a distance, the literature is silent on the identification of factors that support faculty well-being in the areas of stress and job satisfaction for those teaching exclusively online. This descriptive study used Delphi methodology to identify stressors and levels of job satisfaction among faculty teaching exclusively at a distance...

* Tips for Administrators in Promoting Distance Programs Using Peer Mentoring

In this exploratory distance mentor/ mentee program implemented fall 2005 at the University of West Georgia , the authors investigated strategies that worked in motivating faculty to put their face-to-face classes online. This paper provides an overview of the program, its successes, problem areas, and tips for administrators to adopt in designing successful distance mentoring programs...

Cost Effectiveness of Open and Distance Learning In Nigeria : Responses From Focus Group Discussions

This study reports the out come of a primary qualitative investigation of open and distance learning system of education as a panacea to the problem of socially induced constraints on the acquisition of education, that may lead to the inability to attend higher institutions of learning, acquire certificates, become a qualified skilled worker by being able to study for the course of study chosen by the individual. A major interest of the study was to determine the perception of the recipients about what the cost effectiveness of open and distance learning system is...

A Needs Assessment: A Study of Perceived Need for Student Services by Distance Learners

Education, in its traditional format, has rapidly changed as a result of technological advances. The present study examined what online degree seekers, at the undergraduate and graduate levels, express as their perceived needs for student support services and to what extent participants perceive these needs to be met. This study, the first conducted to investigate student services where participants were completely online degree seekers, utilized an inventory listing 49 potential out-of-class needs for online degree seekers. For all but one item, there was a significant difference between perceived need versus perceived availability of services...

Service Quality Assessment of Online Sport Education at a Sport-Specific Graduate Institute

This study assessed the service quality of United States Sports Academy 's online course curriculum and examined the factors, which affected the students' overall satisfaction of their educational experience with the Academy. The results generated were based on 449 responses (male = 331, female = 118) of the student evaluation survey that were collected from January 1 to August 31, 2004. The evaluation questionnaire contained 41 fixed-variable and 5-point Likert scale items. The student evaluation survey was filled out via electronic method after each student had completed the last unit assignment...


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Last modified: June 14th, 2006