UWG Student Handbook, Appendix O: Complaints by Distance Learning Students -

Students who are enrolled in distance learning courses are provided with this student complaint form:   http://www.westga.edu/~distance/Students/complaint/. Upon submission of the form, the issue is assigned to a UWG Distance Education Department staff person for follow-up or routing to the appropriate parties. For all non-anonymous submissions, surveys of this service are provided. As necessary, complaints are resolved following the same general procedures for students who attend classes on campus. However, for any process that requires that a student appear in person, the university may make other arrangements. For processes that cannot be completed via telephone, e-mail, or written correspondence, the university may set up a two-way videoconference site in place of a meeting on the UWG campus.

eCore students have an additional route that they may pursue, for help with academic and non-academic issues: http://ecore.usg.edu/students/studentComplaint/policy.php.

Online students are also encouraged to consult with their eCore advisors and the UWG Distance Ed Helpline, for assistance, as needed.