Help for Faculty and Students

Course Problems

Course not listed

If the course you need is not listed on your My CourseDen page, contact your instructor. They will need your CourseDen log on username in order to add you to the course. You can NOT add a course to your My CourseDen page yourself.

Remove a course from My CourseDen page

For legal reasons, removing courses from your My CourseDen page is not possible. It is now possible to hide your courses by clicking on the pencil button in the top, right-hand corner of the course listing.

Quiz, discussion and e-mail problems

If you click on "Begin Quiz," or "Compose Message" (or e-mail) and nothing happens, it is probably caused because you have a pop-up blocker enabled. Disable any pop-up blockers you have installed. These blockers can be found as part of a browser (AOL, MSN, etc.) in your anti-virus software, or in a search tool bar on your browser, they are also a part of some of the Microsoft Service Pack Updates.

Can't print files

If you are trying to print an item and you get a blank page:

  1. Click somewhere in the white space around what you want to print.
  2. Click on the print button, or go to File >Print

If part, or all, of a PDF document is printing a mirror image of that document:

  1. Open the PDF document.
  2. Go to File -> Print.
  3. In the print options menu, click the box that says "Print as an Image".
  4. Click the "OK" button at the bottom of the page.

PDF files

Be certain you have the latest version of the PDF Reader. To check visit the Adobe Web Site.

Solution 1: Disable Web Browser Integration.

  1. In Acrobat or Adobe Reader, choose Edit > Preferences > Internet.
  2. Deselect Display PDF in Browser, and then click OK.
  3. When you click on the pdf file in your course, select "open" and the pdf will open in adobe.

Solution 2: Update the cross-document link preference.

  1. Open Adobe Reader.
  2. Choose Edit Preferences.
  3. Click General.
  4. Deselect Open Cross-Document Links in Same Window.

Solution 3: Save the PDF file to your hard drive, and open it in Acrobat or Adobe Reader.

  1. Right-click the link to the PDF file on the Web site, and then choose Save Target As (Internet Explorer) or Save Link As (Netscape Navigator).
  2. In the Save As dialog box, select a location on the hard disk, and then click Save.
  3. Double-click the PDF file to open it in Acrobat or Adobe Reader.

Cannot open files