What I used to do as part of Customer Support
Since I am a bit of a jack of all (most) trades when it comes to technology I actually end up doing much more than just my "primary" duties. Below is a list that I shall attempt to keep updated that describes what I actaully do day-to-day.
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Desktop Support
- Computer installations
- Hardware repair and replacement
- Malware remediation
- Operating system installation and troubleshooting
- Providing quotes for hardware and software
- Technical consultations
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Systems Administration
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Physical and OS-level Administration
- Windows
- Linux
- OS X Server
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Windows Active Directory
- Policy creation and management
- User and computer management
- Software installation via GPO
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Physical and OS-level Administration
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Application Management
- Computer lab management software
- Google Apps pilot environment
- Imaging software
- Microsoft Live@edu pilot environment
- Software license managemt software
- System-state management software
- TFTP / PXE Environment

