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Information Technology Services



Helpdesk

To contact the HelpDesk,

Send an email to: helpdesk@westga.edu
Call 678-839-6587


Who is the HelpDesk?
The HelpDesk is a service being offered by the User Support Services unit of ITS. The HelpDesk will operate 8 a.m. to 5 p.m. Monday through Friday.

What is the HelpDesk?
The HelpDesk is actually a software program that User Support Services will use to log, track, and report on all of the malfunctions, trouble calls or help requests that are reported to ITS. This software will allow ITS to improve service to all technology users on campus.

What Kind of Problems Should I Report to the HelpDesk?
Any problem or request you have related to your computer, printer, network or software can be reported to the HelpDesk. You can contact the HelpDesk by calling 678-839-6587, e-mailing helpdesk@westga.edu. The HelpDesk will correctly route your problem to the person most qualified to solve your particular problem.

Can I Still Call Ext. 96606 or Ext. 96604 to Report Problems?
For the HelpDesk to work most efficiently, all problems and requests need to be routed through it. So we are asking all users to report problems by calling ext. 96587, e-mailing helpdesk@westga.edu.

Can All Departments Use the HelpDesk?
Faculty should call their college level support staff first. For Arts and Sciences, that number is 94899, for the Richards College of Business it is 95034, and for the College of Education it is 96009. Business and Finance staff should call 96300. All others may call the helpdesk directly.

What Will Happen When I Call the HelpDesk?
The person answering the phone will ask for your name and the type of trouble you are having. If your name is not in our database, you will be asked to provide your phone number and e-mail address. At the conclusion of the call, you will be issued a trouble ticket number. You can use this ticket number if you need to call back and check on the status of your call.

Can I Access the HelpDesk Through the World Wide Web?
The helpdesk web interafce is down at this time.



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Contact:www@westga.edu