ITS - Support Services

To manage a help desk facility to meet the campus need for information and instructional resources support service and to make clearly available a variety of means for contacting ITS and other technology areas of campus; To provide an organization that will effectively screen and route a request for assistance or information to the most appropriate source and provide the user with concise and timely information about the progress of any request, from initial contact through final resolution; To select, acquire, maintain and provide consulting services for selected information technology hardware and software, site licensed applications and information resource facilities; To provide and coordinate user access to centrally managed information technology resources; To provide the user with a staff that is professional, well trained and dedicated to the prompt, accurate and courteous delivery of service and support. To administer and/or provide security for critical administrative computing systems of UWG such as the Student Information System (Banner/SIS), the College Financial Accounting Systems (CUFA), and other required programming needs; academic computing needs including the Campus-Wide Information System (WWW ) and the campus electronic mail system;