Access Services Division
The Mission of Library Access Services is to
support
the
research and instructional needs of the students,
faculty and staff of the State University of West Georgia, by providing
easy and effective access to the specific information resources
required, regardless of format or location.
We endorse
and
consistently strive to
adhere to the
precepts set forth in the American Library Association's Code
of
Ethics and Library Bill
of Rights, as well as the Association of College & Research
Libraries' Intellectual
Freedom
Principles for Academic Libraries. In addition, we are
bound by the privacy protection of library records
mandated
by the Georgia Legislature in Section
24-9-46 of
the Official Code of Georgia Annotated.
In response
to the acts of terrorism perpetrated on September 11, 2001, Congress
recently enacted what is popularly called the USA Patriot Act.
Provisions of this new law expand the FBI's access to records,
including records kept by libraries. For more information on this
law, its impact on confidentiality of library patron records, and the
recourse which libraries have when presented with a search warrant, we
encourage you to go to the ALA's Office
for Intellectual Freedom site.
Goals:
To support
student retention by providing--with efficiency and friendliness--the library resources needed to
allow students to be successful in their course work and/or
independent faculty-directed research.
Bread & Butter Goals, #2: Enrollment Management; #3
Academic Programs; #5: the University Experience.
(http://www.westga.edu/~spc/phase3/BB.html)
Visionary Goals, #1: Faculty-directed student research and professional
activities(http://www.westga.edu/~spc/phase3/3x5.html)
To support academic excellence by providing faculty and
students with timely and effective access to needed research
materials which are not owned by our library (through InterLibrary
Loan, the ARCHE InterLibrary Use Card, GIL Express,
etc.)
Bread & Butter Goals, #3: Academic Programs (http://www.westga.edu/~spc/phase3/BB.html)
Visionary Goals, #1: Faculty-directed student research and
professional
activities(http://www.westga.edu/~spc/phase3/3x5.html)
To facilitate access to information and materials (particularly for
distance education students) by utilizing the most up-to-date technology
available (e.g., digital document delivery,
electronic reserves, First Search Direct Request, online request forms,
etc.)
Bread & Butter Goals, #9: Information Technology (http://www.westga.edu/~spc/phase3/BB.html)
Visionary Goals, #4: Technology Across the Curriculum (http://www.westga.edu/~spc/phase3/3x5.html)
To support the continued engagement of alumni and the local
community in University activities by providing free library
check-out privileges and negotiating cooperative agreements with other
libraries
in the region.
Bread & Butter Goals, #4: Public Relations; #7: External
Relations; #8: Regional Collaboration (http://www.westga.edu/~spc/phase3/BB.html).
Assessment:
Periodically, the Library as a whole surveys students to determine
their satisfaction with library services, materials and their access to
them.
An on-line evaluation form for users is provided on the Library's
Distance Learning Services webpage; in addition, statistics are
analyzed each year to assess the timeliness of response to document delivery
requests.
The ILL Department uses monthly reports from OCLC to enable them to assess their
results in filling requests; periodic user surveys are sometimes
conducted, particularly when introducing new
modes of service.
The Stacks Management section utilizes statistical sampling to
identify sections of the stacks which are most in need of
maintenance, and conducts ongoing studies of the success/failure
of book searches.
Circulation regularly pulls Call Slip Processing statistical reports
in order to assess results in filling GIL Express requests; they also
report and monitor monthly circulation statistics, which provide
an index of the degree
to which we are serving our clientele.
Questions or comments? Please contact:
Carol Goodson
Library
Access Services
Room 125, Ingram Library,
Carrollton GA 30118
(678) 839-6507
Click here to send email: 
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