Find It UWG - Frequently Asked Questions

1. What is Find It and what can it do?
2. Who may use Find It?
3. What are the advantages of using Find It?
4. How do I use Find It?
5. Why don't I see any Find It buttons?
6. Why are there multiple windows?
7. Why isn't a full text link always available as a menu option?
8. Why is there more than one option for full text for some journals?
9. When full text is available, why doesn't Find It always go to the article level?
10. Why did I get no results when I click on "Check holdings in GIL: Ingram Library's Catalog"?
11. Where can I get help using Find It?
12. How can I report a problem or make a comment about Find It?

1. What is Find It and what can it do?
   is a linking technology based on Ex Libris' SFX software. Find It enables a user to determine whether Ingram Library owns (or can provide access to) the full-text of a desired work for which the user has a citation. When the desired item is available in electronic form, Find It can facilitate direct linking. When the Library doesn't have the item in electronic form, Find It can support catalog searches to determine whether the item is available locally in print format or initiate an interlibrary loan request.
2. Who may use Find It?
   Currently registered UWG students, faculty, and staff are able to use Find It, both on- and off-campus. When accessing our databases from off-campus, you may be asked to enter the off-campus database password.
3. What are the advantages of using Find It?
   Find It streamlines research by providing direct links from the citation to the full text, library holdings, or other relevant resources. Find It eliminates the extra step of accessing and re-executing searches in other databases. It alleviates the frustration for users of being linked to resources to which they do not have access.
4. How do I use Find It?
   After conducting a search in one of Ingram Library’s online databases, look for the button, or for some kind of link that says "Find It." The appearance and location of the button is controlled by the database vendor (source), so it may vary from source to source. The button or link will usually be either beneath or beside the citation in your results list, or at the top or bottom of the screen when you click into the record of a specific article, as seen below:



After clicking on the button or link, you will be presented with a menu of links listing a number of available options for the requested document. Only links that are relevant for the current citation will be displayed. The window lets you:

• view the article citation;
• know if the Library subscribes to the article via a different electronic database. If so, another click or two usually takes you there;
• search GIL, the Library catalog, if the Library does not have access to an electronic version;
• search the GIL Universal Catalog if the Library does not provide access to either an electronic or print version.
• perform an Interlibrary Loan request if the article is not available through any of the above methods.

Note: If a resource is available online or in print, you will not have an option to request the item through Interlibrary Loan.

The Find It menu will typically include the following information:



The following illustrates the basic three-step process:



5. Why don't I see any Find It buttons?
   There are several possible reasons:
• If you are using a database that is Find It enabled, the most likely cause is that you have JavaScript disabled in your browser. If it is turned off, the button will not appear. Re-enable JavaScript and everything should work properly.
• Not all databases have the capability to use Find It. If you see the Find It button in some databases and not others, your JavaScript preferences are most likely the explanation.
• Some databases use something other than the familiar button to indicate linking. For example, to locate the full text of an article when using one of the ProQuest databases you will first need to click on the Find a Copy link and then the button from the resulting page.
• In some cases, the database may not be compatible with Find It, hence Find It-facilitated linking will not be possible.
6. Why are there multiple windows?
   When you click on the button or link, a Find It window is generated to display the Find It menu. This window displays all the services available for the article. When you select one of those services, a third window is generated – this is the window in which all activities generated from the Find It window take place. Remember that you can resize the windows to suit your viewing preferences. Sometimes windows are hidden behind other windows.

   Each window will stay open until you close it. Be careful to close only your Find It windows and not your original database search window.

7. Why isn't a full text link always available as a menu option?
   Possible reasons include:
   • an online full text version is not available through Ingram Library;
   • Find It linking has not yet been enabled for the database or journal your article is in;
   • very recent articles may not yet be loaded on the publisher's web site; older issues are often not available in electronic format.

   If the full text link is not shown, be sure to check the Library catalog to see if the journal title is available in print format in the Library. If the item is not available in print format, you can place an Interlibrary Loan request through the Find It menu for the desired item.

8. Why is there more than one option for full text for some journals?
   Sometimes, the Library gets full text for a journal from several databases, so we link to all of them. That way, if one of the databases happens to be unavailable you can access the full text from another.
9. When full text is available, why doesn't Find It always go to the article level?
   Find It tries to get you as close as it can to the full text of the article. Sometimes, because of the structure of the database or journal publisher's web site, Find It can only get you to the target database’s search screen, the table of contents, or the journal’s home page. In these situations you will have to navigate the database yourself to get to the full text. Essentially, a full text link in Find It means that full text is available, but you may have to redo your search in another database to get to it.
10. Why did I get no results when I click on "Check holdings in GIL: Ingram Library's Catalog"?
    Ingram Library does not subscribe to all the titles indexed in databases. If you find that we do not have the journal you want, you can go to the Find It window and select “Request this item via Interlibrary Loan,” which will generate an interlibrary loan request form for you to complete.
11. Where can I get help using Find It?
    Come by or call the Reference Desk (678-839-6495). You may also communicate with us via our form.
12. How can I report a problem or make a comment about Find It?
    Use our Feedback Form to communicate your comments or suggestions regarding Find It.