| # |
ID |
Req'd |
Public |
Content |
|
1123 |
No |
Yes |
About the Survey: Ingram Library is conducting a survey of University students to elicit impressions regarding Library collections and services. Your response will help us learn more about how you use our facility and resources, and what we can do to provide better services.
Instructions: The survey requires about 15 minutes to complete. Most of the questions are answered by checking a response to indicate your choice. Some questions may call for several answers; for these, please check all the boxes that apply to you. If you find yourself unable to answer a question, simply skip it and go on to the next one.
Confidentiality: All responses are completely anonymous.
Response Deadline:
Questions? Contact Charla Campbell at 678-839-6492 or charlac@westga.edu |
|
|
1125 |
No |
Yes |
Part 1: DEMOGRAPHICS |
| 1 |
1126 |
No |
Yes |
What is your class standing? |
|
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|
4812 |
Freshman |
|---|
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|
4813 |
Sophomore |
|---|
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|
4814 |
Junior |
|---|
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|
4815 |
Senior |
|---|
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|
4816 |
Graduate |
|---|
|
|
|
|
4817 |
!other |
|---|
| 2 |
1127 |
No |
Yes |
What is your major college? |
|
|
|
|
4818 |
College of Arts & Sciences |
|---|
|
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|
4819 |
College of Business |
|---|
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|
4820 |
College of Education |
|---|
|
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|
4821 |
Undeclared major |
|---|
| 3 |
1128 |
No |
Yes |
Where do you attend classes? |
|
|
|
|
4822 |
Carrollton campus |
|---|
|
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|
4823 |
Newnan Center |
|---|
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|
4824 |
Floyd College |
|---|
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|
4825 |
WebCT |
|---|
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|
4826 |
!other |
|---|
|
|
1130 |
No |
Yes |
Part 2: LIBRARY USAGE |
| 4 |
1131 |
No |
Yes |
How frequently do you visit Ingram Library? |
|
|
|
|
4827 |
Every day |
|---|
|
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|
4828 |
At least once a week |
|---|
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|
4829 |
At least once a month |
|---|
|
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|
4830 |
At least once a semester |
|---|
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|
4831 |
At least once a year |
|---|
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|
|
4832 |
I do not visit the Library |
|---|
| 5 |
1132 |
No |
Yes |
How frequently do you remotely access the Library's electronic resources (online catalog, databases, Web site, etc.)? Remote use means from any computer outside of the Library building. |
|
|
|
|
4833 |
Every day |
|---|
|
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|
4834 |
At least once a week |
|---|
|
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|
|
4835 |
At least once a month |
|---|
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|
4836 |
At least once a semester |
|---|
|
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|
|
4837 |
At least once a year |
|---|
|
|
|
|
4838 |
I do not remotely access the Library's resources |
|---|
| 6 |
1133 |
No |
Yes |
When you use the Library's resources (print or electronic), do you usually find the information or items you need? |
|
|
|
|
4839 |
All of the time |
|---|
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|
4840 |
Most of the time |
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|
4841 |
Some of the time |
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|
4842 |
I never find what I need |
|---|
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|
4843 |
I do not use the Library |
|---|
| 7 |
1134 |
No |
Yes |
When you do not find what you need, you typically (check all that apply): |
|
|
|
|
4844 |
Contact the Reference Department |
|---|
|
|
|
|
4845 |
Contact Distance Learning Library Services |
|---|
|
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|
|
4846 |
Use GIL Express |
|---|
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|
|
4847 |
Use Interlibrary Loan |
|---|
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|
|
4848 |
Use another Library |
|---|
|
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|
|
4849 |
!other |
|---|
| 8 |
1135 |
No |
Yes |
If you do not use the Library's resources (print or electronic), why not? |
|
|
|
|
4850 |
Library does not have the materials I need |
|---|
|
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|
|
4851 |
My classes do not require me to use the Library's resources |
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|
4852 |
Library hours are not suitable for my needs |
|---|
|
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|
|
4853 |
!other |
|---|
|
|
1137 |
No |
Yes |
Part 3: EVALUATION OF RESOURCES, SERVICES & FACILITIES
We would like you to evaluate the importance of, and your satisfaction with, a number of resources, services, and facilities provided by Ingram Library. Please respond in consideration of how each item affects you directly. If you cannot answer a question, leave it blank and go on to the next one. |
| 9 |
1138 |
No |
Yes |
For each of the following items, please indicate how IMPORTANT the item is to you. Indicate your answer to each question by selecting only one number on each scale of 1-5, where 1 is LEAST important and 5 is MOST important. |
|
|
|
|
4854 |
Library staff are helpful and service oriented |
|---|
|
|
|
|
4855 |
Library staff are knowledgeable about resources and services |
|---|
|
|
|
|
4856 |
Requests for information are followed through in a timely manner |
|---|
|
|
|
|
4857 |
Library staff handle problems in a timely manner |
|---|
|
|
|
|
4858 |
Library hours are adequate for my needs |
|---|
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|
|
4859 |
Study space is adequate for my needs |
|---|
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|
|
4860 |
Technology in the Library is adequate to support my needs |
|---|
|
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|
4861 |
The Library environment is conducive to study |
|---|
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|
|
4862 |
The Library's collections are well organized |
|---|
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|
|
|
4863 |
The Library's Web site provides useful information |
|---|
|
|
|
|
4864 |
The Library's Web site is easy to use |
|---|
|
|
|
|
4865 |
The Library's book collection is adequate for my needs |
|---|
|
|
|
|
4866 |
The Library's periodical collection is adequate for my needs |
|---|
|
|
|
|
4867 |
Electronic resources (databases) are adequate for my needs |
|---|
| 10 |
1139 |
No |
Yes |
For each of the following items, please indicate your level of SATISFACTION with how well the Library is performing to meet your needs. Indicate your answer to each question by selecting only one number on each scale of 1-5, where 1 indicates you are LESS satisfied and 5 indicates you are VERY satisfied. |
|
|
|
|
4868 |
Library staff are helpful and service oriented |
|---|
|
|
|
|
4869 |
Library staff are knowledgeable about resources and services |
|---|
|
|
|
|
4870 |
Requests for information are followed through in a timely manner |
|---|
|
|
|
|
4871 |
Library staff handle problems in a timely manner |
|---|
|
|
|
|
4872 |
Library hours are adequate for my needs |
|---|
|
|
|
|
4873 |
Study space is adequate for my needs |
|---|
|
|
|
|
4874 |
Technology in the Library is adequate to support my needs |
|---|
|
|
|
|
4875 |
The Library environment is conducive to study |
|---|
|
|
|
|
4876 |
The Library's collections are well organized |
|---|
|
|
|
|
4877 |
The Library's Web site provides useful information |
|---|
|
|
|
|
4878 |
The Library's Web site is easy to use |
|---|
|
|
|
|
4879 |
The Library's book collection is adequate for my needs |
|---|
|
|
|
|
4880 |
The Library's periodical collection is adequate for my needs |
|---|
|
|
|
|
4881 |
Electronic resources (databases) are adequate for my needs |
|---|
|
|
1141 |
No |
Yes |
Part 4: OVERALL SATISFACTION |
| 11 |
1142 |
No |
Yes |
Overall, how satisfied are you with Ingram Library's performance in the following categories? Rate on a scale of 1 - 5, where 1 = Very Dissatisfied and 5 = Very Satisfied. |
|
|
|
|
4882 |
Library services |
|---|
|
|
|
|
4883 |
Library staff |
|---|
|
|
|
|
4884 |
Library resources / collection |
|---|
|
|
|
|
4885 |
Library equipment |
|---|
|
|
|
|
4886 |
Communication |
|---|
|
|
|
|
4887 |
Overall satisfaction level |
|---|
| 12 |
1143 |
No |
Yes |
Please offer any additional comments which you feel can assist the Library: |