What is happening? 

The University of West Georgia is upgrading our desktop management on campus.

What is LANDesk? 

LANDesk is a remote desktop management solution that allows customer support staff to remotely perform a variety of support and service tasks for desktops connected to the UWG campus Local area networks. These support tasks include:

  • Running security patches and virus updates
  • Detecting & removing spyware automatically
  • Diagnosing and fixing system problems
  • Performing helpdesk support through secure remote assistance features
  • Maintaining hardware and software inventory information

How does it affect you? 

All University owned Windows PC’s on and off campus currently have Symantec Endpoint Protection. All networked desktops on campus will be upgraded automatically from Symantec to LANDesk client. All laptops will need to be brought to campus and connected to the network to receive the update.

We are also happy to announce that LANDesk Antivirus has a Mac OS client that means we will now be able to offer the same fantastic protection to all of our Mac desktops and laptops on campus. 

  • Windows and Mac OS desktops and laptops plugged into the UWG network will be upgraded automatically over the internet much like our Office 2013 push a few months ago.
  • Windows and Mac OS desktops and laptops NOT plugged into the UWG network will need to be brought to campus and plugged into the UWG network to receive the upgrade over the internet. Alternatively, you may request an ITS staff member to schedule a time to come by and install the new software.
  • Windows Tablets will need to be brought to campus so that an ITS staff member may schedule a time to install the new software. 

 

Track our installation progress across campus!

 

LANDesk Installs By Operating Systems

 

Antivirus Program Summary

 

The capability of providing software updates and patches, as well as software deployments to university-owned equipment is very important to keeping our network and computing environment as secure as possible. LANDesk does not monitor computer files belonging to students, faculty, and staff, nor does it monitor websites they visit. Your participation and cooperation will be appreciated to finish this project in a timely manner.

FAQs

 

It's past March 27th and I still see the Symantec icon on my computer.


If you still see the above icon on your UWG owned computer and it is March 27th or later, please call or email the ITS Helpdesk as soon as possible so that we can update your system to LANDesk and Kaspersky. Thank you very much!


What is LANDesk?

LANDesk is a desktop management solution that allows customer support staff to remotely perform a variety of support and service tasks for desktops connected to the UWG campus Local area networks. Comprehensive information can be found at the LANDesk website.


Is it mandatory?

Yes, USG mandates that LANDesk must be installed on all university-owned computers.


Why is ITS deploying the LANDesk Suite?

The capability of providing software updates and patches, as well as software deployments to university-owned equipment is very important to keeping our network and computing environment as secure as possible.


Will LANDesk work on my Macintosh or other non-Windows computer?

There is a LANDesk client for Mac OS X Tiger and Leopard, as well as a Linux client. LANDesk capabilities vary for each of the different operating systems, but inventory reporting works across all platforms.


Will LANDesk change settings on my managed computer?

No. The LANDesk Agent communicates exclusively with the LANDesk Core server to ensure that the managed workstation is up to date, and protected from malicious software. Additionally the Agent performs a hardware and software inventory scan, when the computer is idle.

 

What can ITS see on my computer after LANDesk is installed?

LANDesk will not permit ITS to view the files on your computer. Using LANDesk, ITS can only view inventory information about the hardware components and software applications. When using the Remote Assistance tool, you are able to grant permission to a Customer Support Technician to share your desktop with them. During a Remote Assistance session, they will see exactly what you see and be able to move the mouse cursor and type through the keyboard. Please note: permission must be granted for each session before viewing begins. A Remote Assistance session is just like having that person sitting with you in your office: you will be able to see each action as it is performed. You can stop the session at any time.


How will I know when LANDesk has been installed? What will it look like?

The old Symantec shield icon will disappear from your taskbar system tray and be replaced by the new Kaspersky antivirus icon.


NOTICE: if you still see the old Symantec shield icon on your UWG owned computer after March 27th, please contact the ITS Helpdesk as soon as possible so we can update you to LANDesk.


Is ITS using LANDesk to monitor staff, faculty, or student behavior?

No. LANDesk application does not monitor staff, faculty, or students; or the websites they visit. LANDesk does check to see if your software applications are up to date with the latest Microsoft patches, as well as patches from other companies such as Adobe, Apple, and Dell. LANDesk also returns important information to administrators about the hardware installed in a university-owned workstation.


Will LANDesk affect the performance of my workstation?

Windows and OS X workstations should not have adverse effects on performance.


How does LANDesk handle mobile laptops?

The LANDesk Agent is only active while utilizing remote assistance features and sending inventory to the Core Server. The rest of the time, it is inactive and will not interfere with network communication.


Will LANDesk affect the speed of my computer?

For the first week or so, you may notice a small dip in your computer's performance. This is because LANDesk "learns" what kind of applications are installed on the device, how they behave, and their rights (privileges). This "learning" phase may negatively affect your computer's performance a little in the short term but will be very beneficial in the long run.