It Takes a Virtual Community: Promoting Collaboration Through Student Activities

Ludmila Battista
Kaplan University

Carol Forrey
Kaplan University

Carolyn Stevenson
Kaplan University


Distance education provides many nontraditional students with the opportunity to pursue a college education not possible through traditional brick and mortar education. Although not meeting face-to-face, student activities help promote a stronger connection between the classroom and university community. This paper will discuss strategies for developing a sense of student community at a distance. Topics include: the role of professional and student organizations in building community; academic coaching and courses for at-risk students; community building through student websites; use of Second Life for promoting student leadership and collaborative activities.


Community involves building relationships built on common interests and is critical to academic success and student retention. Student activities such as clubs and organizations create a bond between student and the institution. Instructors can also promote a collaborative learning experience by being mindful of individual student strengths and weaknesses and channeling these traits to transform an online classroom from a passive receptor of information to an environment that promotes involvement and learning from all members.

Student Organizations

Although students are at a distance, there are numerous student organizations that can be implemented based on interest and application to the degree programs. Belonging to a student organization promotes leadership through officer positions, committee membership, and event planning. Student organizations also create a bond with students having similar interests and strengths. Meetings for student activities can be held via teleconference or in a student community classroom via live chat. The student community classrooms at Kaplan provide a space for students to engage in dialog through discussion threads; provide information through a resources section; post announcements for upcoming events; and allow students to hold meetings via live chat.

Kaplan University offers the following organizations for students:

Academic Coaching and Student Mentoring

The goals of academic coaching is to provide intensive coaching and mentoring in a student’s first two terms at Kaplan, with an effort to prepare students to be increasingly academically and personally self-sufficient, more adept at solving and preventing barriers to education, and to be better positioned for greater and consistent academic success as they move through the first two terms and into the remainder of the degree program. The ultimate measure of success will be demonstration of a higher retention rate of students into their third term than is presently the case.

The Coach has scheduled weekly conversations. Discussions center on the following areas:

Ancillary communication is conducted via email or instant messenger, though it should only in exceptional circumstances (deployed troops, etc.) be a substitute for weekly phone conversations.

Student mentors also assist in building community through connecting peer-to-peer. Student mentors are volunteers responsible for the following:

Curriculum Initiatives

Kaplan University offers support for at-risk students through a series of Foundations courses. The Foundations courses provide students with the opportunity to strengthen skills in writing, reading, and math prior to matriculation into their degree programs. Additionally, tutoring services are available through a math and writing center. At the Writing Center students can have a Live Chat with a tutor or can email questions to tutors and explore the reference library on topics such as the writing process, research, citation and plagiarism as well as writing mechanics. Students also have the option of submitting written papers for feedback before submitting them to professors for grading. A Math Center is also available for students to work with a live tutor. There are also Mathematics Modules students can explore to read about topics such as fractions, exponents, algebraic expressions, equations with variables and more.

The Kaplan University Honors Program contributes to excellence in education by enriching and enhancing the degree programs of qualified students. The Honors Program emphasizes critical thinking, leadership, and communication skills in both professional and academic arenas. To this end, the Honors Program promotes intellectual and personal development through curricular and co-curricular initiatives. Ultimately, the Kaplan University Honors Program reflects the University’s stated missions of commitment to general education, applied scholarship, and student-centered service and support.

Application to the Kaplan University Honors Program is voluntary and qualification is based on evidence of academic achievement and leadership potential. Kaplan University Program members neither stand above or apart from their fellow KU students. Instead, they have committed themselves to personal development and to assist other students by being leaders and models.

The emphasis of the Honors Program is on recognizing qualified students, encouraging them to reach their academic potential and to serve as institutional leaders.

Student Websites

Developing a student website provides students with an area for housing information ranging from career information to activities at the institution. Students can find interesting spotlights, feature articles and more information on clubs, conference calls and events at Kaplan University by going to the “Arts and Sciences” Community Site.

Resource Room

This is a “one-stop-shop” for all students to find valuable resources and program information throughout their time at Kaplan University. The following information is included in the Resource Room:

Second Life

Use of Second Life promotes community building through creating another means of student communication. Use of audio also creates a stronger connection between students. In Second Life, students can attend conferences on topics such as study skills, time management, and other academic and professional topics. Study sessions and tutoring can also occur via this format.

Roles of Online Instructors in Classroom Community Building

When examining ways the instructor may enhance classroom collaboration, a review of the elements of qualities of effective online learning and the role of the online instructor is in order. Quality online instruction is not modeled after the traditional face-to-face approach because delivery methods are so different. Swenson (2006) notes that teaching effectively online requires:

 Additional suggestions for building community in the classroom include:


Swenson, P.W. (2006). Learning, Online. In English, F. Encyclopedia of Educational Leadership (2006). Thousand Oaks, CA: Sage Publications.

Online Journal of Distance Learning Administration, Volume XI, Number II, Summer 2008
University of West Georgia, Distance Education Center

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