The Shared Services Center provides centralized support for OneUSG Connect.
CALL FOR SUPPORT: TOLL FREE 1-877-251-2644
The Shared Services Center (SSC) is the first point of contact for support.
SEND AN EMAIL: ONEUSGSUPPORT@USG.EDU
The Shared Services Center (SSC) also provides support via email.
ON-CAMPUS SUPPORT:
| Department | Issue | Contact Information |
|---|---|---|
| Budget Services |
Can't see employees on team |
budget-list@westga.edu |
| Human Resources |
Name changes |
hrdata@westga.edu |
| Payroll |
Work schedules |
payroll@westga.edu |
| Center for Business Excellence | Delegation | cbetrain-list@westga.edu |
| Academic Affairs | Faculty data issues | sgarrett@westga.edu |
| ITS Service Desk | Login issues (name mismatch, Duo, or employee ID) Timeclock (physical) Adding new phone (Duo) Adding new phone # (Duo) |
servicedesk@westga.edu |
-
Department: Budget Services
Issue:Can't see employees on team
"Reports to" changes
Position changes
Funding issues
Contact Information: budget-list@westga.edu
-
Department: Human Resources
Issue:Name changes
Business email; personal data
Badge data (timeclock)
Benefits issues
Employee ID generation
Adding UWG badge data
Student employment data
Login issues
Talent credentials (non-faculty)
FMLA and associated issues
Contact Information: hrdata@westga.edu
-
Department: Payroll
Issue:Work schedules
Can't see employees to approve time or absences
Leave submission/approval
Timeclocks (usage)
Direct deposits
Taxes
Paycheck issues
Timesheet submission
Time/Web clock post change updates
Contact Information: payroll@westga.edu
-
Department: Center for Business Excellence
Issue: Delegation
Contact Information: cbetrain-list@westga.edu -
Department: Academic Affairs
Issue: Faculty data issues
Contact Information: sgarrett@westga.edu -
Department: ITS Service Desk
Issue: Login issues (name mismatch, Duo, or employee ID)
Timeclock (physical)
Adding new phone (Duo)
Adding new phone # (Duo)
Contact Information: servicedesk@westga.edu