Help

The Shared Services Center provides centralized support for OneUSG Connect.

CALL FOR SUPPORT:  TOLL FREE 1-877-251-2644
The Shared Services Center (SSC) is the first point of contact for support.

SEND AN EMAIL:  ONEUSGSUPPORT@USG.EDU
The Shared Services Center (SSC) also provides support via email.

ON-CAMPUS SUPPORT:

On Campus OneUSG Support 
DepartmentIssueContact Information
Budget Services

Can't see employees on team
"Reports to" changes
Position changes
Funding issues

budget-list@westga.edu

Human Resources

Name changes
Business email; personal data
Badge data (timeclock)
Benefits issues
Employee ID generation
Adding UWG badge data
Student employment data
Login issues
Talent  credentials (non-faculty)
FMLA and associated issues

hrdata@westga.edu

Payroll

Work schedules
Can't see employees to approve time or absences
Leave submission/approval
Timeclocks (usage)
Direct deposits
Taxes
Paycheck issues
Timesheet submission
Time/Web clock post change updates

payroll@westga.edu

Center for Business ExcellenceDelegationcbetrain-list@westga.edu

Academic AffairsFaculty data issuessgarrett@westga.edu

ITS Service DeskLogin issues (name mismatch, Duo, or employee ID)
Timeclock (physical)
Adding new phone (Duo)
Adding new phone # (Duo)		servicedesk@westga.edu