The Shared Services Center provides centralized support for OneUSG Connect.

CALL FOR SUPPORT:  TOLL FREE 1-877-251-2644
The Shared Services Center (SSC) is the first point of contact for support.

SEND AN EMAIL:  ONEUSGSUPPORT@USG.EDU
The Shared Services Center (SSC) also provides support via email.

ON-CAMPUS SUPPORT:

Department Issue Contact Information
Budget Services

Can't see employees on team
"Reports to" changes
Position changes
Funding issues

budget-list@westga.edu

Human Resources

Name changes
Business email; personal data
Badge data (timeclock)
Benefits issues
Employee ID generation
Adding UWG badge data
Student employment data
Login issues
Talent  credentials (non-faculty)
FMLA and associated issues

hrdata@westga.edu

Payroll

Work schedules
Can't see employees to approve time or absences
Leave submission/approval
Timeclocks (usage)
Direct deposits
Taxes
Paycheck issues
Timesheet submission
Time/Web clock post change updates

payroll@westga.edu

Center for Business Excellence Delegation cbetrain-list@westga.edu

Academic Affairs Faculty data issues sgarrett@westga.edu

ITS Service Desk Login issues (name mismatch, Duo, or employee ID)
Timeclock (physical)
Adding new phone (Duo)
Adding new phone # (Duo)
servicedesk@westga.edu

  • Department: Budget Services
    Issue:

    Can't see employees on team
    "Reports to" changes
    Position changes
    Funding issues


    Contact Information: budget-list@westga.edu


  • Department: Human Resources
    Issue:

    Name changes
    Business email; personal data
    Badge data (timeclock)
    Benefits issues
    Employee ID generation
    Adding UWG badge data
    Student employment data
    Login issues
    Talent  credentials (non-faculty)
    FMLA and associated issues


    Contact Information: hrdata@westga.edu


  • Department: Payroll
    Issue:

    Work schedules
    Can't see employees to approve time or absences
    Leave submission/approval
    Timeclocks (usage)
    Direct deposits
    Taxes
    Paycheck issues
    Timesheet submission
    Time/Web clock post change updates


    Contact Information: payroll@westga.edu


  • Department: Center for Business Excellence
    Issue: Delegation
    Contact Information: cbetrain-list@westga.edu


  • Department: Academic Affairs
    Issue: Faculty data issues
    Contact Information: sgarrett@westga.edu


  • Department: ITS Service Desk
    Issue: Login issues (name mismatch, Duo, or employee ID)
    Timeclock (physical)
    Adding new phone (Duo)
    Adding new phone # (Duo)
    Contact Information: servicedesk@westga.edu


 

  • How Do I Get Help in OneUSG Connect?

    This video lists the different ways you can access OneUSG Connect Support for help. (ES010.10)