Service Management Services
The Service Management Services team provides comprehensive Service Management and operational leadership to empower UWG stakeholders.
Service Request and Incident Management: We facilitate efficient resolution of technical and non-technical issues and manage service requests across the ITS and campus partner within the Service Management solution. Our team works to streamline operations, ensuring that faculty, staff, and students can request help and report disruptions efficiently.
Platform Administration and Service Catalog: Our team collaborates with stakeholders to understand their specific operational needs and designs user-friendly service catalogs and workflows within our enterprise solution.
Service Stability and Governance: Ensuring the stability and continuous improvement of UWG technology services is our top priority. We implement robust change management, problem resolution, and operational practices to protect system availability.