FAQs - Frequently Asked Questions

The following list of questions is designed to provide you with the answers to frequently asked questions about the Library. If you have another question, you may be able to submit it electronically to ASKAL (Ask a Librarian) or you may need to visit the library. Of course, you can also call us at (678) 839-6495.

  • General Info
  • Borrowing Materials
  • Equipment
  • Finding Materials
  • Instruction Sessions
  • General Info
  • Borrowing Materials
    • Who can borrow books from the library?
      • UWG students, faculty, and staff who present their current validated University photo ID.
      • Community members with a guest borrower card (See Circulation tab, Users). 
      • University System of Georgia students, faculty, and staff who present their photo ID cards.
      • Patrons with ARCHE cards.
    • How long can I check out materials?

      Loan Periods are located on our policies page under the "Circulation" tab. 

    • What can I do if the book I need is checked out?

      UWG students, faculty, and staff may recall, place a hold (at the front desk), or request materials through GIL-Express

    • How do I renew materials?

      The process for renewing materials is on our Borrowing Materials page, in the "Renewing Materials Online" section. 

    • What are the fine rates for overdue materials?

      Fine rates are located in our Circulation Policies

  • Equipment
    What equipment does the library have?
    • Desktop Computers (PC and Mac)
    • Laptops (UWG students only - in library use)
    • Scanners (UWG students only - in library use)
    • Headphones (in library use)
    • Calculators
    • Copiers - $0.07 with Wolfbucks card, $0.10 with cash per page
    • Printers - (pay with Wolfbucks only) - $0.08 per page
    • Wolfbucks station
    • Microform readers
    • See Library Lab for a list of current software offered.
    Can visitors use computers?

    Visitors can obtain a guest login from the front desk.

    Can visitors connect to wireless?

    Visitors cannot use wireless internet on campus.

  • Finding Materials
    How do I find books owned by Ingram Library?

    This video shows you how to search for books and other materials that Ingram Library owns.

    What is GALILEO?

    Click here to learn more about GALILEO.

    How can I access GALILEO from off campus? (only available to current UWG students, faculty, and staff)

    Where is a good place to start my research?

  • Instruction Sessions
    How can I learn to use the library?