FAQs - Frequently Asked Questions

The following list of questions is designed to provide you with the answers to frequently asked questions about the Library. If you have another question, you may be able to submit it electronically to ASKAL (Ask a Librarian) or you may need to visit the library. Of course, you can also call us at (678) 839-6495.

  • General Info
  • Borrowing Materials
    • Who can borrow books from the library?
      • UWG students, faculty, and staff who present their current validated University photo ID.
      • Community members with a guest borrower card (See Circulation tab, Users). 
      • University System of Georgia students, faculty, and staff who present their photo ID cards.
      • Patrons with ARCHE cards.
    • How long can I check out materials?

      Loan Periods are located on our policies page under the Circulation tab. 

    • What can I do if the book I need is checked out?

      UWG students, faculty, and staff may recall, place a hold (at the front desk), or request materials through GIL-Express

    • How do I renew materials?

      The process for renewing materials is on our Borrowing Materials page, in the "Renewing Materials Online" section. 

    • What are the fine rates for overdue materials?

      Fine rates are located under Policies on the Circulation tab

  • Equipment
    What equipment does the library have?
    • Desktop Computers (PC and Mac)
    • Laptops (UWG students only - in library use)
    • Scanners (UWG students only - in library use)
    • Headphones (in library use)
    • Calculators
    • Copiers - $0.10 with Wolfbucks card
    • Printers - (pay with Wolfbucks only) - $0.10 per page
    • Wolfbucks station
    • Microform readers
    • See Library Lab for a list of current software offered.
    Can visitors use computers?

    Visitors can obtain a guest login from the front desk.

    Can visitors connect to wireless?

    There is a guest option for wireless. Please go to SecureWest to read more about how to connect as a guest.

  • Finding Materials
    How do I find books owned by Ingram Library?

    Find books through the UWG Library catalog. Access the catalog from the Library homepage. You can either use the search box's  'Books' tab, or select 'Research Tools' and then 'Catalog' from the main menu. To find books owned by all USG Libraries, select 'USG Universal Catalog' from the catalog search drop-down menu.

    What is GALILEO?

    Click GALILEO to learn more.

    How can I access GALILEO from off campus? (only available to current UWG students, faculty, and staff)

    Where is a good place to start my research?

  • Instruction Sessions
    How can I learn to use the library?