At the University of West Georgia, we have an array of tools to help our students troubleshoot, deal with crises, and be successful.

This page empowers faculty to quickly and easily refer students to the proper resource(s) for common topics. Click on the category that best fits the nature of the concern. Use the Topic listing to find the relevant issue. The Resource column contains a link and/or an active email address to get the student the needed help, and the Responsible Department(s) section lists which area or areas provide the service.

Have a topic not addressed below? Email toolkit@westga.edu.

  • Academics
  • Behavioral/Personal
  • Financial
  • Housing
  • Technical
  • Academics
    Academics
    FAQs

    Q: How do I assist my student with a disability?

    A: Accessibility Services, housed in the Counseling Center, can assist you with students with disabilities. Call 678-839-6428 for assistance.

    Q: What are my (faculty) responsibilities regarding note taking for students with disabilities?

    A: Please see the Faculty FAQ section of the Accessibility Services web page, located here.

    Q: What are my responsibilities for my students who give me a Student Accommodation Report?

    A: Please see the Faculty FAQ section of the Accessibility Services web page, located here.

    Q: How can a student find out who his/her/their advisor is?

    A: Students can log into their myUWG accounts, select 'Banweb', and then 'Who is My Advisor?'

    Q: How can students schedule an advising appointment with the Advising Center?

    A: Students can log into SSC Campus (formerly GradesFirst) to schedule an advising appointment or call the Advising Center at 678-839-5342.

    Q: Are there any resources to help students explore majors at UWG?

    A: The Advising Center hosts the Major League Series and has a Major Exploration web page dedicated to undecided and undeclared students.

    Q: How can I help a student learn about careers related to his/her/their major?

    A: Refer the student to Career Services.

    Q: How can I help a student assess his/her/their readiness for online learning?

    A: Have him/her/them take the SmarterMeasure Online Readiness Assessment provided by UWG Online.

    Q: How can I help my student find internships?

    A: Refer the student to Career Services.

    Q: How can I report attendance issues?

    A: Issue an Alert in SSC Campus (formerly GradesFirst). You can find directions in the EAB Campus Guide for UWG Faculty.

    Q: What information may I share about a student, and with whom may I share it?

    A: UWG General Counsel has published a FERPA Tips page. Address additional questions to that office.

    Q: How do I report incidents of academic dishonesty/plagiarism?

    A: You can file a report through the UWG Cares report through the Maxient system. Select “Academic Integrity” for the Nature of the Report field. Note: Your college or school may recommend additional procedures. Check with your department chair.

    Q: How can I call attention to a student who is in danger of failing my course?

    A: Issue an Alert in SSC Campus (formerly GradesFirst). You can find directions in the EAB Campus Guide for UWG Faculty.

    Q: How can my student request tutoring?

    A: Students can request—and in some cases, schedule—a tutor through SSC Campus (formerly GradesFirst). They can find directions in the EAB Campus Guide for UWG Students.

    Online students also can access online tutoring via Smarthinking provided by UWG Online.

    All students can contact the Center for Academic Success at 678-839-6280.

    • FAQs:

      Q: How do I assist my student with a disability?

      A: Accessibility Services, housed in the Counseling Center, can assist you with students with disabilities. Call 678-839-6428 for assistance.


    • FAQs:

      Q: What are my (faculty) responsibilities regarding note taking for students with disabilities?

      A: Please see the Faculty FAQ section of the Accessibility Services web page, located here.


    • FAQs:

      Q: What are my responsibilities for my students who give me a Student Accommodation Report?

      A: Please see the Faculty FAQ section of the Accessibility Services web page, located here.


    • FAQs:

      Q: How can a student find out who his/her/their advisor is?

      A: Students can log into their myUWG accounts, select 'Banweb', and then 'Who is My Advisor?'


    • FAQs:

      Q: How can students schedule an advising appointment with the Advising Center?

      A: Students can log into SSC Campus (formerly GradesFirst) to schedule an advising appointment or call the Advising Center at 678-839-5342.


    • FAQs:

      Q: Are there any resources to help students explore majors at UWG?

      A: The Advising Center hosts the Major League Series and has a Major Exploration web page dedicated to undecided and undeclared students.


    • FAQs:

      Q: How can I help a student learn about careers related to his/her/their major?

      A: Refer the student to Career Services.


    • FAQs:

      Q: How can I help a student assess his/her/their readiness for online learning?

      A: Have him/her/them take the SmarterMeasure Online Readiness Assessment provided by UWG Online.


    • FAQs:

      Q: How can I help my student find internships?

      A: Refer the student to Career Services.


    • FAQs:

      Q: How can I report attendance issues?

      A: Issue an Alert in SSC Campus (formerly GradesFirst). You can find directions in the EAB Campus Guide for UWG Faculty.


    • FAQs:

      Q: What information may I share about a student, and with whom may I share it?

      A: UWG General Counsel has published a FERPA Tips page. Address additional questions to that office.


    • FAQs:

      Q: How do I report incidents of academic dishonesty/plagiarism?

      A: You can file a report through the UWG Cares report through the Maxient system. Select “Academic Integrity” for the Nature of the Report field. Note: Your college or school may recommend additional procedures. Check with your department chair.


    • FAQs:

      Q: How can I call attention to a student who is in danger of failing my course?

      A: Issue an Alert in SSC Campus (formerly GradesFirst). You can find directions in the EAB Campus Guide for UWG Faculty.


    • FAQs:

      Q: How can my student request tutoring?

      A: Students can request—and in some cases, schedule—a tutor through SSC Campus (formerly GradesFirst). They can find directions in the EAB Campus Guide for UWG Students.

      Online students also can access online tutoring via Smarthinking provided by UWG Online.

      All students can contact the Center for Academic Success at 678-839-6280.


  • Behavioral/Personal
    Bahavioral/Personal
    FAQs

    Q: How do I get help with or for students with disabilities?

    A: Accessibility Services, housed in the Counseling Center, can assist you with students with disabilities. Call 678-839-6428 for assistance.

    Q: How do I make a referral to counseling?

    A: Click here for ideas in how to best get a student in need to counseling or patient advocates.

    Q: What steps do I take when working with distressed students?

    A: This link gives ideas and resources for working with students in distress.

    Q: I am concerned for my immediate safety or the immediate safety of my student(s). What do I do?

    A: Call University Police at 678-839-6000.

    Q: My student is disruptive, but I am not sure if they are dangerous. What do I do?

    A: Consult with Counseling: 678-839-6428 or Patient Advocates: 678-839-0641 or 678-839-5338.

    Q: How do I make a report to get a student help?

    A: Maxient is our reporting system, monitored 24 hours a day. Please give as much information as you are able. Appropriate student affairs staff will reach out to the student.

    Q: My student is exhibiting warning signs of suicidal ideation. Who do I contact?

    A: If a student is expressing suicidal ideation, faculty should call UWG Counseling Center 8-5 M-F 678-839-6428 OR UWG Police Department 24/7 678-839-6000. Ask for the counselor on call.

    • FAQs:

      Q: How do I get help with or for students with disabilities?

      A: Accessibility Services, housed in the Counseling Center, can assist you with students with disabilities. Call 678-839-6428 for assistance.


    • FAQs:

      Q: How do I make a referral to counseling?

      A: Click here for ideas in how to best get a student in need to counseling or patient advocates.


    • FAQs:

      Q: What steps do I take when working with distressed students?

      A: This link gives ideas and resources for working with students in distress.


    • FAQs:

      Q: I am concerned for my immediate safety or the immediate safety of my student(s). What do I do?

      A: Call University Police at 678-839-6000.


    • FAQs:

      Q: My student is disruptive, but I am not sure if they are dangerous. What do I do?

      A: Consult with Counseling: 678-839-6428 or Patient Advocates: 678-839-0641 or 678-839-5338.


    • FAQs:

      Q: How do I make a report to get a student help?

      A: Maxient is our reporting system, monitored 24 hours a day. Please give as much information as you are able. Appropriate student affairs staff will reach out to the student.


    • FAQs:

      Q: My student is exhibiting warning signs of suicidal ideation. Who do I contact?

      A: If a student is expressing suicidal ideation, faculty should call UWG Counseling Center 8-5 M-F 678-839-6428 OR UWG Police Department 24/7 678-839-6000. Ask for the counselor on call.


  • Financial
    Financial
    FAQs

    Q: How can my student find his/her bill and/or see financial aid awards?

    A: Students can access the Financial Aid Breakdown Bill by following the directions on the Financial Aid website. This will provide students with the most accurate and up-to-date view of their charges, financial aid, and refunds.

    Q: How can students find a job?

    A: Refer students to the Employment Opportunities page. The link for Student Employment will list available jobs for students.

    Q: What if a student has questions about financial aid?

    A: Refer the student to Financial Aid in Parker Hall. They can also call 678-839-6421 or email finaid@westga.edu.

    Q: What can a student do if they were dropped for nonpayment?

    A: Students can re-register for courses and ensure that they pay off their term balance by the next fee payment deadline. Contact the Bursar's Office at 678-839-4737.

    • FAQs:

      Q: How can my student find his/her bill and/or see financial aid awards?

      A: Students can access the Financial Aid Breakdown Bill by following the directions on the Financial Aid website. This will provide students with the most accurate and up-to-date view of their charges, financial aid, and refunds.


    • FAQs:

      Q: How can students find a job?

      A: Refer students to the Employment Opportunities page. The link for Student Employment will list available jobs for students.


    • FAQs:

      Q: What if a student has questions about financial aid?

      A: Refer the student to Financial Aid in Parker Hall. They can also call 678-839-6421 or email finaid@westga.edu.


    • FAQs:

      Q: What can a student do if they were dropped for nonpayment?

      A: Students can re-register for courses and ensure that they pay off their term balance by the next fee payment deadline. Contact the Bursar's Office at 678-839-4737.


  • Housing
    Housing
    FAQs

    Q: I think my student may be homeless, how do I help?

    A: Get assistance for this student by using this Student Reporting Form. Appropriate student affairs staff will reach out to the student. If you prefer to talk with someone call Patient Advocates at 678-839-0641 or 678-839-5338.

    Q: How do I help a student who is homesick?

    A: Get assistance for the student by using this Student Reporting Form. Appropriate student affairs staff will reach out to the student.

    Q: How do I assist a student who is expressing problems with a roommate on campus?

    A: Send an e-mail to Housing, they will assist the student. Visit Housing and Residence Life for more info.

    • FAQs:

      Q: I think my student may be homeless, how do I help?

      A: Get assistance for this student by using this Student Reporting Form. Appropriate student affairs staff will reach out to the student. If you prefer to talk with someone call Patient Advocates at 678-839-0641 or 678-839-5338.


    • FAQs:

      Q: How do I help a student who is homesick?

      A: Get assistance for the student by using this Student Reporting Form. Appropriate student affairs staff will reach out to the student.


    • FAQs:

      Q: How do I assist a student who is expressing problems with a roommate on campus?

      A: Send an e-mail to Housing, they will assist the student. Visit Housing and Residence Life for more info.


  • Technical
     
    Technical
    FAQs

    Q: How can students get free antivirus software for their computers?

    A: Students need to login to their myUWG. Directions for locating the free antivirus software for students can be found on the ITS website.

    Q: Where can my online students get help with CourseDen and other issues?

    A: UWG Online offers a suite of CourseDen training for students as well as live support.

    Q: Who does a student contact for problems accessing myUWG or the wireless network?

    A: Student ITS (SITS) is here to help. Call 678-839-5067 or email sits@westga.edu.

    Q: Who can I or my student go to if we think we spot an error in Wolf Watch or Wolf Watch is not displaying correctly?

    A: The Office of the Registrar’s Graduation Team will help. Just send them an email at graduation@westga.edu.

    • FAQs:

      Q: How can students get free antivirus software for their computers?

      A: Students need to login to their myUWG. Directions for locating the free antivirus software for students can be found on the ITS website.


    • FAQs:

      Q: Where can my online students get help with CourseDen and other issues?

      A: UWG Online offers a suite of CourseDen training for students as well as live support.


    • FAQs:

      Q: Who does a student contact for problems accessing myUWG or the wireless network?

      A: Student ITS (SITS) is here to help. Call 678-839-5067 or email sits@westga.edu.


    • FAQs:

      Q: Who can I or my student go to if we think we spot an error in Wolf Watch or Wolf Watch is not displaying correctly?

      A: The Office of the Registrar’s Graduation Team will help. Just send them an email at graduation@westga.edu.