Course Descriptions

  • Customer Service Essentials

    Excellent customer service is a reflection of a business. This course emphasizes the following five skills: 

    1. Problem-Solving
    2. Conflict Resolution
    3. Understanding the Needs of Consumers
    4. Developing Team and Leadership
    5. Skills Customer Retention
  • Developing Your Leadership Potential

    Leadership skills are valued in the workplace.  This course addresses the following topics:

    • Leadership Qualities
    • Leadership Styles
    • Setting SMART Goals
    • Motivation and Delegation
    • Putting It All Together
  • Essential Communication in the Workplace

    Effective communication skills in the workplace is essential.  This course emphasizes the following skills: 

    • Construct Effective Correspondence
    • Conflict Management
    • Leadership and Interpersonal Skills


About the Instructor:  

Susan Hall Webb, Ph.D is an Associate Professor and Director of Business Education, University of West Georgia; Richards College of Business.