The Office of the University Ombuds has been established to provide an accessible, informal channel of communication to facilitate non-adversarial means of dispute resolution and to promote conflict management and cooperation throughout the University community. The office will work to resolve concerns, complaints and questions about University policies, procedures and practices in a neutral, impartial and confidential manner.

In their dealings with visitors (i.e.: faculty, staff and students), Ombuds staff will act with integrity and will advocate, not for any individual, but for fairness, equitable treatment, and respect throughout the University community. Ombuds staff shall be properly trained and will adhere to the Code of Ethics and Standard Operating Practices of the International Ombudsman Association. They shall also serve as sensors and resource persons in identifying systemic institutional problems. 

About Us

Ombuds staff operate informally and independent of the formal organizational structure of the University.  Professional staff in the University Ombuds office are appointed by, and report to, the President of the University.  They work to resolve concerns, complaints and questions about University policies, procedures and practices. 

Contact Us

Strozier Hall
Room 218

Ms. Pinkard (staff)

(678) 839-4165

Dr. Robert Shaefer (faculty)

(678) 839-4165 or (678) 839-4999

(Students may contact either of us for assistance.)