Pack Resource & Help Center
RA On Call Numbers
Arbor View: (404) 632-1689
Bowdon: (404) 973-7597
Center Pointe: (404) 683-8976
Oaks: (404) 683-2983
University Suites: (404) 683-6493
The Village: (404) 683-8860
Room Condition Report - Click Here!
Please complete the form within 48 hours of your check-in. Reporting any existing damages helps ensure you are not held financially responsible for items that were present before you moved in.
If you need to report a minor issue with your room, please submit a maintenance request. Emergency issues should be reported to staff at the front desk or by calling the RA on call.
Maintenance
We're here to help you with any of your maintenance needs. Follow the steps to request any maintenance.
- Fill out the Maintenance Request Form that is sent to the Work Information Center (WIC). WIC can also be emailed at wic@westga.edu or by phone at (678) 839-6311 or (678) 839-6313.
- For any key or lock change request, please contact Housing staff to put in a request. Any key-related submissions on the maintenance form will not be completed.
- Save a copy of your request form for your records
- Submit the form
- Expect a response/assistance within three business days.
- If needing further assistance, contact our Service Desk at (678) 839-6427.
Xfinity Issues
If you would like to stream, you will need a smart TV or a streaming device such as Roku, Amazon Fire, etc. View the Xfinity Channel Line Up (PDF, 122K)
If you need help connecting to Xfinity WIFI or are having issues with the WIFI in your room, you can contact Xfinity at (833) 455-2678. You can also log in to the Xfinity Help Portal using your Onelogin credentials.
Take some time to look over Xfinity®'s Policies. The two specific policies that apply for UWG are the “Acceptable Use Policy for Xfinity® Internet” and the “Comcast Agreement for Residential Services.”
Laundry Issues
We utilize FMB Laundry. Call 1-800-832-6193 for assistance, This number can also be located on any washer/dryer machine in the residence halls. As a reminder, RFS maintenance DOES NOT service laundry machines so all maintenance requests relating to laundry issues need to go through FMB.