Student Consumer Information
Institutional Authorization and Consumer Complaints
Regulations associated with federal student financial aid program include the following requirements. “The institution must make available for review to any enrolled or prospective student upon request, a copy of the documents describing the institution’s accreditation and its State, Federal, or tribal approval or licensing. The institution must also provide its students or prospective students with contact information for filing complaints with its accreditor and with its State approval or licensing entity and any other relevant State official or agency that would appropriately handle a student’s complaint.” The following paragraphs and links fulfill these obligations.
The History and Evolution of UWG
From its humble beginnings as an agricultural and mechanical school in 1906 to a leading university, the University of West Georgia has a history rich with knowledge and growth.
The Fourth District Agricultural and Mechanical School in Carrollton opened its doors in response to a call for “more realistic educational programs for rural youth” ages 13-21. With the site of the former Bonner Plantation chosen as a location, 110 pupils enrolled in 1908. As time changed, so did the educational priorities of Georgia and the nation. By 1933, seven of the A&M schools abandoned their missions, and a decision was made to abolish the remaining A&M schools.
Despite the change, the Fourth District Agricultural and Mechanical School was chosen later that year to become West Georgia College, a two-year institution of higher learning. The evolution continued when West Georgia became a four-year institution in 1957. At that time, 589 students were enrolled. By 1971, enrollment had increased to over 6,000 students. Just seven years after West Georgia received University status, fall enrollment topped 10,000.
Title IV - Higher Education Act (1965)
Title IV governs the federal student financial aid programs. The University of West Georgia is authorized to participate in federal Title IV programs. This authorization does not imply approval or endorsement by the U.S. Department of Education of the quality of the University of West Georgia’s educational programs.
UWG Grievance Resolution
UWG desires to resolve student grievances, complaints and concerns in an expeditious, fair and amicable manner. Complaints regarding any aspect of UWG operations should be filed internally to UWG authorities first and then, if necessary, to external authorities. Contact information for filing complaints is given below.
Online Courses and Programs
Janet Gubbins, Director, UWG Distance & Distributed Education Center, email@example.com
From the UWG Student Handbook, Appendix O: Complaints by Distance Learning Students -
Students who are enrolled in distance learning courses are provided with this student complaint form: https://www.westga.edu/~distance/Students/complaint/. Upon submission of the form, the issue is assigned to a UWG Distance Education Department staff person for follow-up or routing to the appropriate parties. For all non-anonymous submissions, surveys of this service are provided. As necessary, complaints are resolved following the same general procedures for students who attend classes on campus. However, for any process that requires that a student appear in person, the university may make other arrangements. For processes that cannot be completed via telephone, e-mail, or written correspondence, the university may set up a two-way videoconference site in place of a meeting on the UWG campus.
eCore students have an additional route that they may pursue, for help with academic and non-academic issues:
Student Complaint or Grievance Policy
Online students are also encouraged to consult with either their eCore advisors or the UWG Distance Education Helpline for assistance, as needed:
UWG Distance Ed Helpline
David Jenks, Vice Provost and Vice President for Academic Affairs
Student Affairs and Enrollment Management
Dr. Andre Fortune, Vice President for Student Affairs and Enrollment Management
Instructions for filing a complaint with our regional accreditor, Southern Association of Colleges and Schools (SACS): Complete the Commission’s Complaint Form and send two print copies to the President, Southern Association of Colleges and Schools Commission on Colleges, 1866 Southern Lane, Decatur, GA 30033-4097. (To access the Commission’s complaint policy, procedures, and the Complaint Form, please see Complaint Procedures Against the Commission or Its Accredited Institutions.) Please read the document carefully before submitting a complaint. Note that the complaint policy only addresses significant, documented, alleged non-compliance with the SACSCOC accreditation standards, policies or procedures. Complainants are expected to have attempted to resolve the issue through the institution’s complaint processes before filing a complaint with SACSCOC. The SACSCOC complaint process is not intended to be used to involve the Commission in disputes between individuals and member institutions or to cause the Commission to interpose itself as a reviewing authority in individual matters; nor does the policy allow the Commission to seek redress on an individual’s behalf. The primary purpose of the SACSCOC complaint procedure is to acquire valuable information regarding an accredited institution’s possible non-compliance with accreditation standards, policies and procedures rather than to resolve individual disputes. Complaints must be tied to specific standard numbers from The Principles of Accreditation: Foundations for Quality Enhancement
For Federal Financial Aid and other federal obligations:
Instructions for filing a complaint with the U.S. Department of Education in regard to Title IV (financial aid, civil rights violations or discrimination)
The U.S. Department of Education requires compliance with state regulations of any state in which UWG provides distance education for students. To facilitate this compliance with state regulations, UWG has joined the National Council for State Authorization Reciprocity Agreement (NC-SARA).
This agreement allows us to offer distance education to other member states. To find out if your state of residence is a member state before applying to a program with UWG, please visit the NC-SARA website.
For your convenience, there is a dedicated email to answer any questions you may have regarding the availability of a specific program in your state of residence. This email, firstname.lastname@example.org, is exclusively for questions regarding state authorizations. All other inquiries should be addressed to the academic department offering the online program or Undergraduate / Graduate Admissions. If you do not see your state listed as a member of NC-SARA please email for more information.
Out-of-State Complaint Resolution
UWG desires to resolve student grievances, complaints and concerns in an expeditious, fair and amicable manner. Students residing outside of the State of Georgia while attending UWG who desire to resolve a grievance should follow the University's Student Grievance Procedure found in the Student Handbook.
However, if an issue cannot be resolved internally, you may file a complaint with your State. The Student Grievance Contact Information for individual states provided phone numbers, emails and/or links to state education agencies and are linked below. These new regulations require us to provide prospective and current students with contact information for filing complaints with the appropriate agency in the state where the student resides. Please click on your state to be connected to the relevant resources should you have a complaint about UWG.
- District of Columbia
- As of Nov 8, 2012, UWG is registered with the Maryland Higher Education Commission, to offer programs to students domiciled in Maryland at their point of enrollment; complaints are subject to investigation by the Office of the Attorney General of the Maryland Higher Education Commission
- New Hampshire
- New Jersey
- New Mexico
- New York
- North Carolina
- North Dakota
- Rhode Island
- South Carolina
- South Dakota
- Texas contact information for filing complaints:
Texas Higher Education Coordinating Board (THECB)
College Readiness and Success Division
P.O. Box 12788
Austin, Texas 78711-2788
- Texas contact information for filing complaints:
- West Virginia
Georgia Department of Education – Office of Legal Affairs
2062 Twin Towers East, 205 Jesse Hill Jr. Dr. SE
Atlanta, GA 30334